My Office

I would give them a ZERO if I could. Staff is friendly but I do not use a business to make friends — competence is what matters and this store clearly lacks it. I had a package sit in customs in a foreign country for over 6 weeks and spent hundreds of dollars of my own money to fix a mistake this company made on a simple invoice. Trying to support small business (especially local ones) I used the store twice more but on the second of those two instances was made to pay a price for trying to support my local businesses: The staff at the store actually argued with me when I told them I needed to fill out a Commercial Invoice for my package over seas. After leaving the store I returned to mail the package because I was out of time — I had misgivings about no Commercial Invoice but was told it would be fine. I paid extra to get my package delivered on Saturday but come the following Monday was notified by Fed Ex that the package was being held over seas in the customs office due to NOT HAVING A COMMERCIAL INVOICE. When I called to talk to the store they told me they NEVER use commercial invoices. The ironic thing is that when I called Fed Ex and got my call escalated to a supervisor the supervisor was in shock stating «it is standard Fed Ex operating procedure to include commercial invoices with ALL international packages» This supervisor then STRONGLY suggested that I make a call to a different customer service department to make a complaint as My Office was obviously not following the proper procedure for mailing international packages.
If you have to mail an international package I strongly suggest you go elsewhere as 2 of the last 3 packages they have sent have not arrived in a timely manner and both times it was the fault of the staff at My Office.
The cherry on the cake of this experience is that when I called My Office to let them know what happened they defended their actions, admitted no mistake and were not apologetic. Three and a half hours later I still have not had a return phone call from them as to how they will try to fix the problem — in that time I have contacted FIVE departments at Fed Ex and printed out the Commercial Invoice (available online but which the store My Office does not even carry or seem to know what is), filled it out and emailed it to the correct department in Fed Ex for forwarding overseas.
I know this matter could have been resolved in a timely manner because I am getting results by DOING IT MYSELF.
It was the attitude of the staff after the mistake and the lack of follow through which is leading to this complaint. I can maybe forgive you wasting my time and my money (although it is harder when I tell you how it needs to be done and you argue with me — while I was right) but the smug attitude afterwards was just too much. When a company makes a mistake which costs the customer their time and money I would expect a much better attitude and a greater sense of urgency from the offending party.

This place is awesome.
Great, timely service.
A pleasure to do business with!

Reviews that start with «in my defense,…» have to rank up there with «I really wanted to like this place…» reviews, but this one will start that way too.
In my defense, the Unilocal entry for My Office stated that they were open until 6pm, so when I parked in front of their door at 5:35pm, I was surprised and bummed that the door had 5:30pm stenciled on it for their closing time on weekdays. I could see the counter person closing out her till and running the credit card printout. Bummer!
Luckily, she saw me standing in front of the door looking like Dustin Hoffman in the wedding scene of «The Graduate» (only in my case, all the screaming was on the inside). Without hesitation, she unlocked the door and processed my package. No snarky comments, no «the look», just a smile and getting me in and out the door in less than 10 minutes.
This could have ended another way, but because of the person whose shift had ended minutes before, she has earned a return customer who invites you to also experience My Office for your shipping needs.
Just remember: they close at 5:30 pm on weekdays, not 6pm. :)

Great service and amenities. Did not know they have mail boxes and shredding services. Will be spending more time there in the future.

This neighborhood store is amazing! Its not just office supplies, they have all the books kids need for their required reading lists, plus packing and postage service. And the staff is fun and friendly. We’re so glad they are a dependable Lake Highlands business.