Monarch Dental

I wish I would’ve read the reviews before I went here. Sat there for 2 hours just to get X-​rays and see a dentist. They never told me until the very end that I couldn’t get my teeth cleaned that day. After 2 hours of staring out the window watching planes fly by, I now have to go back to get my teeth cleaned. The front desk staff is terrible, very rude and short and have no business being in customer service. Do not go here.

Ann at the front desk is pretty unfriendly and has a bit of an attitude which makes the overall experience crappy. Dr. Patel is the only perk about coming because he is so nice and personal.

Horrible service. Who does x-​rays, dental exam and cleaning separately? Had to schedule multiple appointments. Ended up canceling my cleaning and finding Pure Dental — they are amazing. The front desk lady is not efficient and not very helpful. They wouldn’t even send me my x-​rays that I PAY FOR over e-​mail, even with my consent. I would have had to pay extra money and pick them up.

Wait. What?!
X-​Rays and dental checkup is separate from cleaning? Any other dental place, when you call in and set up an appointment, everything is done there (X-​Rays, checkup and cleaning). I’d understand I’d have to come back if I needed any extra procedures like extractions, root canals, fillings, etc. But cleaning?
Would you ever make an appointment with your physician just to get your blood pressure taken and then get your symptoms looked at weeks later? Oh yeah, they took my blood pressure here too. What does that have to do with my teeth?!
It took two hours just for an X-​Ray and a checkup. I then was told they’ll call my name. The lady then went over all the different options on top of the general cleaning that is covered by my insurance. Other items that cost A LOT of money out of my own pocket. Items such as teeth whitening and some other fancy water cleaning of the gums that nobody should ever need. I asked the lady what it was and she couldn’t give a straight answer. She said something about cleaning germs out of my gums. Okay, yeah. If you can’t explain it, I don’t want it even more.
Then I had to schedule my cleaning, which one would assume is done on the same day you set a new patient appointment. Now I have to take more time off of work to get to this appointment. The next available appointment was seriously a month away. Seriously? I was firm and said I need something ASAP. Somehow, an opening popped up a week away. Still too long between the «checkup» portion and then the cleaning appointment on a different day.
I’d go to another dentist to get everything done in one go, but I’m too far in. I’m sure they’ll end up charging me for the X-​Rays and the time I spent sitting in the dentist chair waiting for the hygienist to look at my gums. After that, maybe get charged for the actual dentist to go over different options and treatment plans that, you know, I don’t really need and just costs me more money.
I’ll brave it out and get my cleaning done, which again is on a different day from your new patient checkup appointment. After that, probably would go elsewhere.

I am updating my review because of the office’s fabulous orthodontic team. The only bummer is that the team is only there a limited number of days during the week.
I have had my braces off for over ten years and have been very good about wearing my retainers. After all, I don’t want my mom’s hard earned money she spent on my orthodontic treatment to go down the drain. Unfortunately, I hadn’t been wearing my lower retainer as often as I should have in the past year. It was giving me a lot of discomfort on my inner gums, so I made an appointment with Monarch to see what we could do to fix it. Knowing that Monarch is very corporate, I was expecting to shell out some Gs for this visit.
Not only was the orthodontic staff kind and friendly, I was really impressed with the orthodontist’s ethics and compassion for my case. He was a young (cute) blonde gentleman who adjusted my retainer and gave me a great deal on the office visit.
The moral of the story: wear your retainers, kids.

Do not go there!!! The service was horrible and making an appointment will take the front desk lady an hour to finish. They do not know what they are doing and are only interested in ripping you off. Terrible terrible service!!! If the system allows me to give zero star, I will give zero star.

The fourth attempted appointment got cancelled, so I decided to cut my losses and go elsewhere.

After receiving a treatment plan a third the price of a Coppell dentist that I recently visited, I was promptly scheduled for a deep cleaning/​scaling/​a week later. I was dreading the hour procedure. The Hygienist was warm and friendly and did an excellent job, and it was pain free. I was pleasantly surprised and highly recommend this practice.

I’ve never had an issue with this office. They are always very friendly and nice. The dentist and staff always start up a conversation with me and make sure I am comfortable throughout the entire dental work process. I am a chicken when it comes to dental work but he’s very patient.
Scheduling an appointment is easy. There is an older lady that answers the phone she is not as fast as Muriel but still nice.
You have to park under the building in a garage but they have designated spots for Monarch so that’s good.

To be honest, this Monarch Dental really isn’t that friendly. From the office manager to the dentist, no one really seems to connect with you (or me, for that matter). I guess some people would be happy that they don’t chit chat or get to know you, but when it comes to doctors, dentists, pharmacists – people that you normally want to see on a consistent basis – you’d want to build some type of relationship with them. Maybe that’s just me.
The office is a typical dentist’s office, nothing spectacular or high-​tech about it. They’re pretty quick about routine appointments, I got my x-​rays, exam and cleaning in under an hour. Not too shabby. I believe they offer other services as well in addition to general dentistry.
Pretty convenient for the people who live/​work in the area, located in the same building as Gloria’s, Buffalo Wild Wings & Winetastic on Lemmon.

I found that this place has great customer service. Lets face it, nobody likes going to the dentist but I don’t mind coming here one bit. I got my second opinion here the the doctor ended up saving me a bunch of money that another place was going to up charge me for. I will continue to come here!

Kind of like a factory dental practice. You can’t get a cleaning and a check up on the same day, they try to require you to get an orthodontal check up as well (I had braces years ago-I’m good, thanks), and they charge you when you need to get your x-​rays transferred over to another practice. On top of that, my X-​Rays weren’t clear, so I had to get new ones made anyway. They will only refer you to their monarch surgeons for wisdom teeth extractions who do not have any convenient appointment dates or locations. So glad that I switched.

I’m on an HMO now, so I guess I should have expected it.
Getting an appointment was kind of a pain — I kept getting a voicemail box that said they’d call me back, but of course no one did. Finally, I got a real person and bitched about it, and they scheduled me pretty quickly.
You can’t get a cleaning and checkup on the same day (wha?), so they do your checkup and x-​rays then schedule the cleaning later. My appointment was in July and they scheduled me for a cleaning in November. Seriously. I’ll probably just skip it and will probably have a new job with better insurance by then.
Dentist was fine and quick. He didn’t find anything wrong, which could be suspect. I mean, I do sometimes eat ice cream before bed and don’t brush my teeth.

If I could give negative stars I would. That organization is set-​up just to make as much money as they can. The dentist would not do any work on me and referred me to the specialist for all of my needs. The difference is that the regular dentist is about 90% cheaper. When I went I sat in the lobby where they verified my insurance loudly in front of the entire lobby which included stating my social security number, DOB, and name. The front desk manager was VERY Rude. I changed dentist and will never go back. They are charging me $ 25 to get my X-​Rays and when I went to get them they had misplaced some of them.