Monarch Dental

I think they are great. I mean honestly people such negativity. This is not Beverly Hills and you are not Madonna. Anyway. The staff is super courteous and very understanding of how big of a chicken I am. The tooth cleaning I received was nothing short of a miracle! I left smiling and hadn’t done that in a while as I had some yucky stains. The stains are gone now. The dentist has a very soft touch and this chicken highly recommends them.

My «appointment» was AWFUL. I had scheduled the appointment for 8am. I arrived at 7:50, and there was NO ONE there. I though this was odd, as Drs offices usually have their staff there early to set up everything for the day. The office manager showed up around 7:55, and I decided to go in, as I do not like to be late for appointments.
The rest of the staff didn’t arrive until after 8, and the «dentist» (if thats even what she was) didn’t arrive until around 8:30.
This already made me uncomfortable, as it seemed very unprofessional. The second issue I encountered was that everything seemed dirty and like it hasn’t been cleaned properly in months. The chairs were broken and falling apart. I had a very bad feeling, and all I could think of were the dental scams you always see on the news.
When I went back-​the x-​ray tech (not sure if she was even certified either) took fuzzy looking x-​rays, and decided it was good enough for the dr.
When the dentist finally came to examine me-​she took one very VERY quick look at the x-​ray and decided I needed a root canal with out even looking at my actual tooth. She barely examined the x-​ray, let alone my situation. She also explained that they can’t do it, that I will have to go to an Endodontist, and then come back for my crown.
I decided that enough was enough, the office manager tried to set me up with their endodontist, and I adamantly refused. I decided that I was going to call the dentist I had gone to in the past (whom I should have called to begin with) and have him take a second look.
LOW AND BEHOLD– NO ROOT CANAL. I needed a deep filling and for it to be injected with some medicine. I was shocked, but not surprised at this news, as I was not in pain at all unless I attempted to eat on that side.
Moral of the story: DO NOT GO TO MONARCH DENTAL, THEY ONLY WANT YOUR MONEY AND DO NOT CARE ABOUT YOUR ACTUAL DENTAL HEALTH.

My experience today at this office was very frustrating. I would not recommend going to seek service here to any one. I was scheduled for an appointment for a new patient package that included an exam and a cleaning only to be told almost two hours into waiting that my cleaning would have to be rescheduled to a later time today or a later date. I found this to be very unprofessional with no consideration for the me as a patient or my time. I am well traveled because of my line of work and have had to seek services at other dental offices,(with no affiliation with monarch dental) in the past;i say this to say i have never had this type of unprofessional experience where a patient is scheduled for service only to be told impromptu after wasting several hours of their day waiting for the service that it will have to be rescheduled to a later time or date. Their exact words were,“we will see if we can squeeze you in today”. The receptionist was quick to come to the area where i was waiting for my dental cleaning with paper work listing off what the pricing would be for the services the dentist determined i would need based on the oral exam and xray that was performed, but could not provide an answer as to when i would be getting the dental cleaning for which i was given an appointment for today would occur. Every dental office i have ever visited has always provided a dental cleaning on the same date as my scheduled oral exam with in the time frame of the scheduled appointment time i was given. It is very unprofessional to surprise a patient midway into their visit with, rescheduling the service for which they came in for to a later date or time. The receptionist’s response to my concern is that this was their process for new patients and gave me a phone number for customer service. I did not get the cleaning i took time out of my busy schedule to come in for today because of this. I do not understand their rationale for not informing me as a patient prior to my appointment that the service i would be scheduled for would not be guaranteed to take place on the date of my appointment;this information would have given me the option to choose a different dentist for my service. In hind sight, the service area i was placed in while waiting for this cleaning was unkempt and made me question the hygiene practices of this place so perhaps it was a good thing that they did not perform my cleaning today.