Millet The Printer

We’ve been printing our company brochures with this company for years. Barbara and Ric have always been incredibly helpful with every detail and understand our need for quick turn around. I can not say enough about their customer service and willingness to go the extra mile. Ric is very patient and talks me thru the color corrections and set up for our books. Barbara is great to work with on our deadlines and explains each step of the process and how long it takes so we know when to expect our final product. We look forward to doing several more years of business with them.

I admit to not being a techie or graphic design guru, but I know enough that Millet connects the bridge for people like me (who barely knows how to turn a computer on) to the savviest of them all.
I was straight up when I called in an order. I didn’t even know where to begin. The extent of my knowledge were the dimensions of my postcard. Their salesmen are so attentive, polite, and easy to work with. I received a phone call and email first thing. What’s even better is the turn around pace. No Joke — I authorized the copy on a Monday and picked them up on a Tuesday.
The best part was visiting the press, by far. Their office is a twilight zone. The linoleum wood paneled walls, the mid-​century furniture (in a non-​hipster environment), their wall stacked with paper files of all their impressive clients just makes you appreciative of loyal customer service. I can imagine they’ve had dedicated clients for years and years, because of their old-​fashioned, bad ass, mad-​men way of handling business — straight-​up, simple, strong product and customer relations.

We use Millet to print and fold all of the material for an annual convention which is solely staffed by volunteers. Year after year, they work with us (which includes a rotation of volunteers… further complicating the process on their end I’m sure!). The service is exceptional, their response second to none and their turn around lighting fast!
Dealing with them will remind you what is missing in customer service with most of the world. It is refreshing to find a company where everyone cares and performs at the level of these folks!
Prices are great too!

I’ve used Millet on TONS of jobs over the last 6 months and can’t say enough about the company, but I’ll try:
1. They have a HUGE operation — the paper warehouse is nearly a city block big.
2. It’s a family operation and they take a LOT of pride in the way they do business.
3. Great personal attention
Granted we do a lot of jobs with them, but whenever I have a rush, or need thing to move quickly, Dana Millet actually drives proofs to my office to make the production turn-​around quicker. She also drives over for consultations and advice on paper stock selection.
4. They’re very consistent
We have shipments that arrive every week — they’re rock stars for recurring jobs.
5. Very competitive prices — at one point I compared theirs to an online clearinghouse I was thinking of using for smaller pieces but Millet ended up once again being less.
Very thankful for these guys — wish more businesses operated with the attention to detail Millet did.