Micro Center

Micro Center is my new favorite tech store! I am in school for Computer Programming and bought my new laptop here. It was an open box (returned and checked by their tech team, passed all required tests to sell, plus it was almost half of it’s regular price. I qualified for other discounts for computer related items for purchasing a computer over a certain amount.
I love the fact that they regularly send out flyers which contain pretty awesome coupons most of the time. Their prices are competitive, and their store is always well stocked and clean. They are not a huge time suck like Fry’s because they are not as large, and they do not sell all the toys and non-​related tech stuff. They are a true electronics store. They have a computer kiosk that generates repair slips if you have to use their technical support team.
I have bought items to upgrade and build computers from both Fry’s and Micro Center, and Micro Center has made suggestions on how to do things cheaper, than up selling. I told the manager how important that was to me, being a student, and he said he knows I’ll come back because not only did they help me find what I needed, but made sure it fit my financial needs, as well.
I believe that Micro Center has a top rate staff with high-​quality products. Their prices are beyond competitive, and their store is always organized.

You should come here if you are building a PC. Furthermore, service is better than a box store. I greatly appreciate this fact. Make sure you know exactly what you need before coming in as the reps can just sell you crap you don’t need. For example, the seller can forget about small parts you don’t know about and so would not suggest you get it or help you. You cannot rely on them for help.
We had a rep help us build a PC, since we had an itemized list of what we needed, but he forgot an adapter case for our SSD and added a cable we did not need. We do not live in Dallas and we drove a few cities over to get to this store, to forget one part was fustrating for us. We later had to drive 30 minutes to Frye’s to get this adapter case.
Additionally, I asked our seller for help over the internet and he suggested a switchboard, however, after consulting some friends, what we really needed was a router. He gave us bad advice, so you cannot trust the sellers.
Come prepared with exactly what you need for your PC. Avoid their advice and trust your research.

This place really needs to be revamped.
My beef really is with the warranty work on my IPad.
Needed to have the screen replaced because it got broke.
No issue here, I bought a warranty on that. Go in, go to the computer to enter my data for repairs.
It obvious what is wrong, repair persons comes up looks at us, how can I help you?
We need this repaired.
Did you fill out the information on the computer?
Uh, yes.
What’s your name, now he looks it up. Not Good Morning, can I have your name to look you up?
Oh, ok I see you here, ok it will be back in 4 – 5 days— walks away. No Thank you, you have any more questions or concerns?
Get an email for a link to watch progress. Click it and it tells me in approval stage. Approval?
Two days later a nice gentleman calls to let me know it was approved. 2 days, wow I thought this was a electronics-​computer business. They send approval by snail mail? What is this telling me? They don’t trust computers?
Click on link 3 days after that — in repair. I call to see if I can get better info, oh we have to send that off to California? WHAT!!! I could have got a Groupon and got it fixed the same day.
Clicked everyday for a week and it kept saying in repair. Sent emails no response or change. O. K. Enough, Called to talk to Service Manager. We both were not happy when I got off the phone. But did get, «I will call you back». 2 days later… I called store manager, but had to leave message. Did get a call back from Service Manage. I guess Store Manage was still in meeting.
Finally got the call it was ready after 15 days, repeat 15 DAYS!
Went to pick IPad up, uhm, I don’t see it here. Good grief. I was called and told it was ready. Told her the Service Manage had called me. She goes to Service Manage-he’s on phone. Not calling me for sure. She tells me he will be right with me. 10 minutes later I am still without my IPad.
I ask her again, after she and another guy waited on about 5 other people. Manage gives her my IPad. I ask why he just could not have done that in the first place. Ask to talk to store manage. He/​she never showed up either. Maybe store manage and Service Manage was LOL on the phone with each other.
Now my IPad barley picks up Internet and runs slows. Did just fine till I took it to Micro Center for repair.