Mattress Firm Vickery Meadow

Angela was awesome! Great mattresses and awesome customer service!!!

Had a mattress fail and was given a warranty claim approval valued over $ 4,000. Went in on Saturday to choose a replacement. It was supposed to be quick and easy — what is the opposite of that? Because that’s what my experience has been. We wasted at least an hour on Saturday when ‘paperwork’ didn’t align with the #MattressFirm system. We were asked to come back Sunday. We did. Wasted at another hour while Angela made endless unanswered calls to ‘customer service.’ That proved my point — there IS NO CUSTOMER SERVICE AFTER THE SALE! You’ve been forewarned! If Angela, who works there, can’t get customer service to answer her — good luck to you. It’s now Thursday. We started this SIX DAYS ago and no one has figured out their paperwork. The District Manager, Jeff Walters, is also too busy to get involved. He’s only known about it for 6 days! If I didn’t HAVE to use @ Mattress Firm, I would take that warranty money and run to ANYWHERE but Mattress Firm. Learn from my lesson, go to Consumer Reports and investigate other mattress companies — because Mattress Firm will happily take your money on the front end — and ignore you when you have issues AFTER the sale.

Walked in was immediately helped. Angela helped us find the best mattress for us. Especially for my husband who has back issues. Offered the best affordable brand and price. Will come back for beds for my kids.

Angela is the bomb! She hooked me up with a great mattress in a price range I can afford! Talk to Angela, she has what you need!

Words cannot do justice on how excellent Angela Champion took cared of me. I wanted to feel out and roll around (literally) on each bed and she didn’t make me feel awkward doing so. She was extremely patient and made me feel very comfortable when I had questions about each bed. She was very knowledgable in the products that they sold. One thing I appreciated about Angela was the fact that she didn’t pressure me to buy anything. I ended up walking out of there VERY satisfied with my purchases.
Angela, thank you so much for going above and beyond for me. My first time shopping at Mattress Firm and it’ll definitely won’t be my last!

Angela Champion was by far the most helpful salesperson yet. We came in at end of the night, they were closing, and she had the most welcoming and helpful demeanor and was extremely patient and not pushy at all; especially considering how unsure and unknowing we were of what we wanted. I appreciated her help so much and made it so effortless. Myself and my coworker moved here suddenly for work and needed to get everything taken care of in very little time. Angela, thank you so much! You rock at what you do and I’m telling everyone to come and visit you the next time they are shopping for a mattress. Customer service to the 100^th degree!!!

Excellent service and great deals. Received exceptional service. Came in with only wanting to buy one mattress, but left purchasing two because the deals were so good. Highly recommend this store. Angela was very helpful.

Raru was amazing! He was so down to earth and didn’t fed me some BS sales pitch. He also stayed within my budget while helping me pick out a mattress. I would recommend everyone to come here when shopping for a new mattress.

Great customer service, super helpful and patient! Good pricing, solid selections cool pillows! Both Raru Archer and Tim Kelly were awesome! Thank you for all your help. :)

Raru was the greatest. Professional and very helpful, even stayed opened past closing time so that I could purchase the right mattress. I will be returning when it’s time to purchase another mattress.

Great service. Raru was very helpful. He was able to help me find the right bed for me.

We landed at Mattress Firm the week before Christmas to outfit our guest bedroom with a mattress and box spring for incoming guests. Since it was for a guest room, we weren’t looking to spend lots of money on a top of the line mattress. I called ahead to make sure they had what we were looking for (and to set expectations) and we walked in about an hour later to settle on their $ 199 mattress deal. The guy helping us couldn’t have been nicer. BUT… Mattress Firm’s system is a wreck. The moment we started to checkout, I knew we were in a pickle. They didn’t have what we needed in stock and as it turns out, it’s not unusual to purchase a mattress, pay an additional delivery fee, and wait for someone to deliver it to your door days later. Whatever happened to strapping it to the top of your car and driving home with your goods?! Thankfully, he called around and found the pieces we needed to make a full set that night.
Overall, we got what we needed. But the operations of Mattress Firm make my inner-​nerd cringe. So many hoops to jump through, outdated systems, etc. The dude didn’t even have a list of local stores and contacts! Sad for the sales teams who are working extra hard to make customers happy.

Went in to mattress firm yesterday with my husband. We had purchased a bed before about four years ago that has broken down and is awful. We met with Clyde who spent a lot of time educating us and really helping us get the best bang for our buck. He was so kind and patient. I can’t wait to get our new bed this week and hopefully rid of my awful back and hip issues! Thank you, Clyde!!!

I knew the sale was going happen for the 4^th of July and went in to check their store. On the radio you hear about the pressure point test they do so when we entered that is where we started with first. The sales guy made us feel like we were the only one in the store, even on this sales day. After our test there was a print out of mattresses. We told them how we had gone to Sam’s Club and that was our price range. He gave us pillows to use while we were trying out mattresses and the first one was too firm. We tried the next one and it was good. We asked for the next upgrade price and could not find much of a difference so decided to buy the second option. It was a steal. They even helped us pick a delivery time that fit our schedule on the weekend. Our last bed we bought from Sears took 2 weeks to wait for so I was glad this one was sooner. Our sales guy was professional and knowledgeable even so far as sitting down with us about the warranty and how to look up the warranty on the mattress website itself too.

The customer service was excellent. Craig was kind and helpful. When I brought my family back Craig and Chris were very accommodating. They were informative and no pressure picking out a mattress and base. I highly recommend buying from there.

Delivery happened when promised and bed set up was fast. It’s been over a year and we still love our mattresses. I’ve been back to purchase pillows as well and I’ve never slept better! :)

Went to try out mattresses their other store didn’t show. Zach basically showed me a bed then sat down and srarted testing. Had to repeatedly ask for assistance. Finally purchased one and was told due to holiday weekend they were unsure when it would come in so set delivery for a week out. At 8:00 pm night before delivery website still did not show time so I called the store. Spoke with Robert who, after some looking, informed me it never came in. When I explained my situation he told me someone else’s name was one the sales ticket and to call another store the next morning!!! He did nothing to try and help and basically said it wasn’t his problem. Called other store, ended up speaking with manager who tried to smooth things over but only offered me beds I was not interested in and didn’t like. He did finally tell me he would refund my purchase when I refused another bed. Have not received refund at this time. Went to another store and was treated with true customer service… something Zach and Robert seem foreign to.

It is a fine mattress store. We had a fine experience there, nothing great, nothing bad, but I got a mattress ordered and like it.

I was always under the impression that buying a mattress was like buying a car. You have to haggle and deal. Not really. At least not at Sleep Experts. They made it real easy for us. We gave them our price range, we tried 3 mattresses: 1 too soft, 1 too hard, and 1 just right. Bought it, had it delivered the next day. All done in less than 20 minutes and down the street we went for adult beverages. If only buying everything was that easy!

Helping my bud Mark move has been a relatively simple process. He’s not too picky, but he know what he wants/​needs.
We went to Sam’s Club looking for a great price on a mattress, but the Sertas available there were so great… I can attest to that because I have one. :(
While at Sam’s, I pulled up the Unilocal app and searched «mattresses» in current location. Sleep Experts was towards the bottom of the search list, but I felt confident and it was close enough for us to Chelsea out. I called and spoke with Drew, asking him for store hours. He replied that they closed at 9pm. We left Sam’s and found ourselves here.
Drew was not pushy. He empathized with Mark’s situation and didn’t try to upsell him on anything. If anything, he
HOOKED IT UP, giving Mark a great deal on a mattress that was much more comfortable and was similar in price to Sam’s!
If you are in the Dallas area and need to purchase a mattress and box spring, look no further than to Sleep Experts! You can’t go wrong…