Majors Books

I think this is a place I would only come here if I really needed a medical book. It’s one of the only medical specialty bookstores in Dallas and they have a large selection of textbooks, medical equipment, review books. They’ve got a decent monopoly on that market. The staff here is helpful when you’re trying to find something, but you really have to ask for help. The downside is that they seem fairly understaffed so you do have to do a bit of waiting. Also, the parking lot isn’t very big, but I’ve never really seen it full. The one thing I would recommend this place for is if you have no idea what books you would find helpful, especially when you’re looking for medical school, nursing school, EMT training, etc… They have tons of different types of books, so you can flip through them to see what appeals the most to you.

Not closed on Saturday. Unfortunately, I have been forced to shop here for 7 years — there is zero sense of customer service. They are fully aware that they are the only medical literature supplier in the North TX area and as such they get ALL the medical student business for both UTSW & TCOM. They don’t deserve it at all — they completely run out of standard medical books at a moments notice because they refuse to stock any extra inventory (there is no back room). If you can get it on Amazon, do it. Don’t show up & expect then to actually have something, regardless of how fundamental it might be. Always. Call. Ahead. Always. And don’t expect any actual service — their give-​a-​damn threshold is nonexistent. That being said, it’s the only place you can still go and hand purchase a Netter’s, medical pocketbooks, and Pharmacopedia’s. So unfortunate that we have to rely on them.

At the counter they have a practice of handing redeemable vouchers with due dates and this is when if they don’t have some of the items you’ve already paid for.
Later if redeemed for the item you’ve paid and then you find trouble with the product… that’s where you might experience some of their expertise, such making you witness expressions and gestures of confusion, helpless staff with no decision making authority, and mostly they just get too busy the moment you have a problem.
Assurance to solve your problem is guaranteed only after you leave and believe that some day they should sort your problem.
One would be extremely lucky to experience some decent service from them.
Find some place else to if you value your money.

I have never experienced such poor customer service. I paid over $ 400 for a electronic package. Electronic folks. (Why not just email the access codes?) They offered free 3 – 5 day shipping through UPS. Two weeks later and it’s not shipped. I contacted them multiple times and every time the lady answering the phone said the online representative was not working. I left 3 messages and never got a call back. I then offered to personally drive to Dallas to pick up the access codes. I told this to the lady who said not to do that, personally took my name and number and said she’d call me back. Never received a call. It wasn’t until I showed up in person that they offered any sort of help. refused to give it to me and said they would email them. Never offered an apology.
Honestly, the worst customer service I’ve ever received. If you’re a student, I recommend you buy so m we here else.

Ordered my nursing books in a bulk package yesterday and was informed that they did not have it in stock … I called to cancel my order today because I don’t have time to wait for it to come in … the guy said he canceled my order but I never got a confirmation email that he did and it is still in my order history. This makes me VERY nervous –_–
Edited: they canceled my order and never charged my card.

Ordered a textbook for a nursing school class through here. Found out around the day it was supposed to arrive that it was backordered. CC was charged anyway. Emailed them, they refunded the money back and will charge CC again when they deliver the book. 3 weeks later, no book and no response to my other emails as to an update. Called them about the issue, and the staff person was quite rude.
«Follow the Golden Rule with all customers and we will be in business for a hundred years.»
Dr. J.A. Majors, 1909
«We at Majors Books are very sorry about what happened with your order. We have subsequently reviewed the policy that was in place for shipments, and the policy of holding shipments until the order is completely fulfilled has been scrapped.
From this point forward any orders that can only be „partially fulfilled“ are shipped regardless, products on back order are shipped later as they arrive. Customers will be informed about any partial shipments affecting their orders. This will prevent events like this happening in the future.
Majors Books apologizes for the inconvenience.»
Seems like they’re losing touch with their customer service. Papa Majors wouldn’t be happy.

the selection of medical texts are ok. i rather peruse what they have and then buy it on amazon at a cheaper price. honestly. i’m surprised this place is still around.

Fast shipping, best price online. I normally don’t write reviews but they had only one bad review, and it almost prevented me from buying. I don’t want them to be hamstrung by their one bad review. I had a good experience from them, saved about $ 20 on an electronic stethoscope. Cheaper than Amazon!

I ordered a Littmann stethoscope from this store ¼/​10 because Majors Books is on the list of authorized dealers .The Majors Books charged my credit card 1÷6÷10. After an inquiry why the order has not been shipped 1÷11÷10, I got an email from their representative that they are” waiting for the product to come into stock this week”, and that I will receive my order ASAP. Today, 1÷21÷10 the order has not been shipped yet, and nobody has contacted me to post on the delay. I contacted them again to hear that they do not fulfill the order because still waiting for a flashlight (!), a part of the order. The representative, did not apologize for the issue with my order nor offer any reasonable solution. Finally, I cancelled my order because I cannot wait when this irresponsible seller sends me the stethoscope. Majors Books has a very poor business style.

Overpriced, poor selection, and targeting med students who need a quick book/​supply fix and don’t have time to go hunting for whatever they need elsewhere. Yes, the location is undeniably great, but you pay a premium for it. The staff is surprisingly unhelpful… they didn’t even know which scrubs med students were supposed to buy.
Check out Citi Uniforms for scrubs and Amazon for anything else. I’m sure you can find a better deal for any of these things (stethoscopes, etc.) online, if you have the time to wait for shipping.