Madewell Obgyn

Dr. Lawson is very caring and knowledgeable. I trust her medical advice and am lucky to have found her!

The staff is friendly and helpful. I am always greeted with a cheerful and genuine smile. The staff seems to know and care about patients that come in. I don’t feel like just a number at this OBGYN but a person.

Terrible! I will never be back! Save yourself some time and heartburn and go elsewhere. You deserve better than the rude and completely incompetent staff!

I have been a patient of Dr. Lawson’s for almost 8 years, through a number of difficult situations. I appreciate her attentive care and taking time to listen to my concerns and follow through on them. I truly believe this is the reason that one of my children is alive today. I will say that through the years i have had a hard time with getting responses/​call backs from the staff and getting test results, but during my current pregnancy I have seen a significant improvement in those issues. I have recommended Dr. Lawson to several friends!

Worst experience I have ever had. I would give them negative stars if I could. Over the 6^th months I have been seeing Madewell OBGYN it has been a constant struggle with the front desk, who always seems to forget what my appointments are for, but my last visit was the final straw. The nurse who saw me should be let go. Her bed side manner is awful. I was there to get a pap smear, IUD inserted and Gardasil shot. After the pap smear and insertion I was quite woozy and the doctor offered to bring me some water and ibuprofen. Instead, the nurse returns and tells me I need to get dressed and leave now. I make it to the lobby where I have to sit down to keep from getting sick and go on my way. 30 minutes later I get a phone call from their office about the shot they had failed to give me, but they blamed the incident on me. How unprofessional! The next day I called them back to reschedule an appointment for the Gardasil shot. They put me on hold and then disconnected me when it was time for them to go to lunch. This is no way to run a business. I will be looking for a new doctor and I would recommend other patients of Madewell do the same.

I’m sad to see the bad reviews of Madewell because I have never had anything but great experiences here. Yes, I have had long wait times before but that seems pretty typical for any doctor. I have been a patient of Dr. Lawson’s for 10 years now. Even though I only see Dr. Lawson once a year, she always remembers me, my health concerns and history. I can honestly say I’ve never had a better OB/​GYN in my life.

Has anyone given birth at their birthing center (Madewell Woman Med & Birth) or do you know anyone who has? Can’t find a single review about it!

Dr. Lawson is great and very informative but the staff is the most incompetent I have ever interacted with. Not worth the doctor if you can’t access your documents, results or want a correct answer to any question.

Dr. Ward is one of the nest doctor’s I have ever had!!! So for her she absolutely gets a 5+ Star rating!
…now the front staff on the other hand would get 1 star only because I can’t give zero stars. The front office staff seems incompetent. I forget her name but I can guarantee every time I talk to her or check-​in with her that she’ll do or say something that I know for a fact isn’t right (i.e telling me I have to pay two co-​pays because I was having two things done).
I love the office but the front staff needs to go back to whoever it was before this year cause the new people are really bringing the office down.

I had an appointment at 10 and I got there on time, the front desk asked me for my ID and ins card and I hand her my ins card and let her know I lost my DL sometime between the weekend and today, they have me go to the back and leave a urine sample. I come back and ask the front to send a medical records request to my Dr. and she makes a face like I’m asking for too much. 10:33 comes and she tells me I have to reschedule my appt! because I don’t have my ID, I gave them my ss# my husband’s, I even have OP reports and she proceeds to tell me that «I might be using „that“ lady’s insurance since I don’t have my ID» I said what? Why didn’t you say I couldn’t be seen from the beginning? I’ve waited 30mins. I also mention I can have my Dr fax my picture ID and she says they need the actual card and If I can go get one I have to wait until I receive the card in the mail! Are you serious? I was very upset, so I leave and get to my car and 4 minutes later I Find a work ID and I called and ask if that would do she says «you’ve already missed your appt and we have other patients» Well I also had an appt and I am also a pt, am I worth less than your other patients? mind you I have very excellent insurance coverage, no deduct no out of pocket only an initial $ 20 copay for prenatal care. I was only going to consult for a consideration of a VBA2C. I was pretty much treated like garbage, she made accusatory comments that I was using «her ID». She also asked me to come back at 2:30 but I have a JOB! and the drive is long I cant just «come back» they make it seem so easy for us to get off work, I had OP reports for God’s sake! how was I going to commit fraud? is it because I’m Hispanic??? and they thought I was on medicaid or something? This same girl had told me over the phone that the wait time to see a Dr once I arrived at the office was 2.5 hrs, later on I called and I was told that’s not the case maybe 30 mins at the most. So I think this person has it out for Hispanics. Needless to say I am not going back and I am staying with Dr. Downey, I had gone to see DR. Lawson because her location is closer to my home, but forget that. Also the place where her office is is right next to «PARKLAND’S EAST HEALTH CARE CENTER» so it is really really hard to find a parking space. I would try to avoid the girl in the front, I did not get her name but she was extremely rude and unprofessional. How are they going to let me go leave a urine sample and then tell me that I HAVE TO LEAVE. ridiculous!!! AVOID THIS PLACE.

Dr. Ward is awesome. Really smart and caring.
But God forbid if you have to work out something with your insurance through the office. They will simply not call you back, or just become rude. This morning the front desk told me that my insurance carrier was supposed to order my IUD. and when I called the insurance company they stated «um. we are not a supplier, we are your insurance company.»
Long story short, I’m having to start all over and go to an OBgyn that actually has IUDs in stock and doesn’t have to take weeks trying to work with your insurance and order one, just to tell you that they can’t get it for you. My recommendation is to go somewhere else if you’re getting an IUD, unless you have an unlimited amount of time and energy to spend on it.

I really am not the type of person to write reviews but I was so disappointed with this place, I just had to let people know.
I do like Dr. Lawson and one of the other OBGYN Doctors there but when it comes to the rest of the staff… I would give this review zero stars if I could. There is no customer service and dont even think about getting a call back for anything. I was told i would be called to have an appointment scheduled because their system was currently down at the moment (which seems to happen waaaayy to often) and months went by and I was never called. Then when I actually scheduled my own appointment and went in to wait almost an hour to be brought back for my shot, I was told that they were out of the medication I needed. I wasted almost 2 hours of my morning and missed work to only reschedule for another appointment.
My sister also used MadeWell and was treated horribly. She had a miscarriage back in December and then found out that she was pregnant again that next April. When she called to try and make an appointment or see if she needed to come in immediately for any reason, the lady on the phone just replied with «Well Dr Lawson cant be seen for another 2 months…» Ok… That wasnt what she asked, she asked if she needed to be seen immediately because of her situation. Once again, NO CUSTOMER SERVICE. Both my sister and I are leaving the clinic and going somewhere else. anywhere else.

Dr. Jenaya Ward is hands down the BEST ob/​gyn out there. She has the most incredible bedside manner and is so genuine. Dr. Ward performed a c-​section on me in November, 2012 and it was honestly the best experience I’ve had (and I previously had 2 c-​sections). Wish I knew her long before this last pregnancy!
Dr. Ward takes as much time as you need when in the room with you and never makes you feel bad about how many questions you have. I feel very blessed to know her and have her as my ob/​gyn and wouldn’t see anyone else now!

Love love love Dr. Jenaya Ward! She is super professional, super caring and super awesome. She makes you feel comfortable and more than a file folder.
I knew she was the doctor for me when she visited my sister who was in the hospital with a scare with bloodcots. That level of care and concern was awesome. I immediately switched Ob/Gyn’s.
I highly recommend this office and this doctor… I would bet on it!