Lumart HVAC Engineering

Run away from this company. They are lousy and lazy. I wouldn’t recommend this company to my worst enemy. Trust the reviews you see here. They’re all correct. Shame on Total Protect for sending them to my house.

Run far, far away! This company was assigned to our heating problem via a home warranty in March. The heating system had been previously repaired by another company just a few weeks prior. The technician from Lumart fixed it quickly — apparently the first technician had failed to properly re-​affix the door of the unit when finishing his repair, and when the door came loose again, the safety features of the unit caused it to shut off.
The Lumart technician then told me that I would not be liable for the $ 60 service fee, because the first company had done shoddy work. Imagine my surprise when I received a bill from the home warranty company demanding the $ 60 fee! When I called the home warranty company to explain, Lumart contacted the technician, who denied ever saying that to me. This company is dishonest and should not be used by any responsible homeowner.

Horrible experience. Even with a home warranty they wanted to charge me another $ 400 on top of everything. Wanted to charge me $ 250 for a $ 35 fiberglass leveling pad. I hope this place goes out of business so they can stop raping the metroplex.

TERRIBLE SERVICE!!!
I had to use them with our home warranty company with First American… They are crooks, the service tech told me if I can get you a whole new machine for the same price would I be OK with that since my warranty company would pay for it… We were without A/​C for 7 days when it was 97 in the DFW area. I had to find the part for them as they said they could not. They did not arrive at our house when they said they would to fix it and did not make a courteous call to let us know they were going to be 3 hours late. Also, they told my warranty company I did not pay my service fee when they cashed my check.
DON’T EVER USE THEM!!!

Bad experience