I would not recommend anyone shopping here. Awful customer service and bad management! I feel scammed by this company because I bought Nike running pants and I did it like how they fit so I returned them 2 hours later. Since I purchased them in cash my choice was to get a store credit or have them mail me a company check. Since I knew I would never shop there again I optioned for the company check which of course I never received. I called a week later to let them know I have never received the check and I would like to come in and get my cash refund and«Sandy» said that was not an option. She also asked for my phone number and would have someone call me back which of course that didn’t happen either!
ThatOneGirl ..
Classificação do local: 5 Dallas, TX
Great experience at the Luke’s Locker on Gaston! Needed new running shoes. I’ve been running about a year and have worn my first pair out. I’m no where close to long distance or expert level running, so the idea of going to pros to get fitted was a little intimidating. Another runner directed me specifically to this location. I’m so glad they did! The store itself is very nice and everyone there is very knowledgeable and friendly. Sean helped me out and determined exactly which shoe worked best for my running preferences and foot. I asked a lot of questions and learned some helpful things about running during the process too. It was a great experience and not at all intimidating. I left with shoes I love and will definitely go back here for all my running needs. Thank you Sean!
James H.
Classificação do local: 1 Dallas, TX
What a disappointing experience. We sat there being totally ignored and finally left. The staff should really acknowledge their customers. Won’t go back!
John S.
Classificação do local: 3 Dallas, TX
This location has a good selection, but I do not think that their staff is very helpful, and I prefer shopping at their Mockingbird location.
Tim S.
Classificação do local: 5 Dallas, TX
This new store is really nice looking and the staff is very knowable about the custom fit of sport shoes and those that stand all day and need shoes that won’t kill your feet. The sales person has you walk towards them and away then jog to see if the fit is good. Not many shoe stores do this and I highly recommend them, if you have duck feet like myself and never get the right fit you need Luke’s Locker.
Adam G.
Classificação do local: 5 Dallas, TX
What a wonderful, and educative experience I had at this store! I came to this store on the simple premise of just buying shoes for my son. As my son was selecting his shoes… Chris came to us and started to ask us questions regarding our needs for the particular shoe that my son seem to have an interest on. And to our surprise, we found out that the shoe that my son had interest for was totally wrong for his foot. FYI, my son has flat feet… and that has always been an issue for him and I at times would notice him walk a bit weird since his arches wouldn’t have much of a support. Well, after selecting the correct shoe for my son… Chris, and I did noticed that my son walked, and ran much better. And more importantly, my son’s comfort was the best that he’s had experienced with a new pair of shoes. Man, the wonders of simple questioning by wonderful people that really care about the quality, and experience of owning the correct pair of shoes. Nothing can beat that… NOTHING!!! If you’re in the White Rock Lake area… do yourself a favor. Go and check out this place and buy your next pair of running shoes here. AWESOME store with AWESOME people that know about running shoes!!!