Lowe’s Home Improvement

Frustrated at the lack of communication for an online special order purchase and was set-​up for delivery between 8 – 12 today so I took the day off for the delivery. It’s now 10 am and they do not show the delivery is for today! TOTAL waste of my time and money and I will not purchase anything further from this store.

So we bought a washer dryer for a new home. When they were delivered Monday, the washer made a horrible grinding noise, so we called for a service tech to come out. Saturday came and went (the earliest they could get to us) with no tech. Calling in we were informed that while we were on the schedule no tech had been assigned. Tomorrow morning, we’ll make it right.
We wasted our Sunday morning waiting for another empty promise.
Calling in, we got hung up on. Trying to write out a complaint on their website crashed the complaint form. Calling customer service we got our complaint recorded with no real empathy, and it was passed along the chain. The call from the store manager was defensive and arrogant and just firmed my resolve to never set foot in this store again.
Save your money, your time and the aggravation and shop at Home Depot, where they know what customer service means. These people act like YOU are in the wrong when y9u complain about shoddy merchandise and service from them and their hostility is abundantly clear in their tone, their attitude and their approach. Maybe not all Lowes are like this one, but given the lackadaisical response I got from their national line I suspect their lousy service is not just local.
I wish I could give less than one star to really express how lousy this experience was and how solidly it has informed my decision to never spend another dime with the corporate entity in any location that is Lowes.

This is without a doubt the worst lowes anywhere. They would not take back product that I paid for without my DL. I find this way too much in this day and age. I spoke to a man that represented himself as a manager and he said sorry. I left the product and I will never return to Lowes. Avoid this store in particular. Poor management.

There’s no Lowe’s here. I used Unilocal to find this place because I was nearby but it just takes you to a residential neighborhood. That’s the second time since moving to Texas that Unilocal has failed me! O, the pain! (I’ll close this entry)

This store is very near my house, so it’s my «go to» home improvement stop. The service is decent and the selection is good.

When it comes to home improvements, there are only two places that come to mind for most people, and Lowe’s is one of them.
I’ve been coming to Lowe’s for years now whenever I’ve worked on a home project. I have to admit, it usually is the 2^nd place that I try when I’m looking for something. I do think it has a nice garden selection and lighting/​ceiling fan department.
This location is nice and is in a good location.
In regards to the knowledge of employees, I think they are still 2^nd in that department as well. During a recent visit, it was difficult to find someone who could answer my question because they seemed to be short handed or someone called in sick. I don’t know.
Overall, I’ll keep coming here as long as there is work to do on the house.