Levy & Son

Horatio came out yesterday to do our twice-​annual General Maintenance (GMA) check on our HVAC system. He was thorough, a great communicator, very professional and accomodating (when asked to put on fresh booties). We have used Levy for years and have always been pleased with their service people, managers and responsiveness. We also really like working with Wanda, who is our contact person for the GMA services. She is both nice and efficient.

Alfredo was a great help. We need a bathroom faucet replaced. He was very courteous and did the job efficiently and cleaned up when he was done. Levy and Sons is the only people we call if there are any plumbing needed at our home.

I’ve had good experience with this company both recently and over the years for plumbing jobs. They showed up on schedule and performed the work in a professional manner.

Had them come out because my downstairs furnace wasn’t coming on but they found only a dirty igniter on that unit but it turned out my upstairs unit had a hole in the heat exchanger which could have been a serious carbon monoxide risk for my family. They came out the next day and replaced my upstairs unit, Jeff and Pedro did a remarkable job, couldn’t even tell they were there all day. Great company, great people

Three days before Thanksgiving (and it’s cold) where we were going to have guests, the heating system went out. We called Levy & Son, found by a Google search. They scheduled a appointment the next day.
The service technician, Mark, arrived on time with a call in advance letting us know that he was on his way. Within 30 minutes he had identified the problem and gave us his cost options. One was to have the work done the same day for a higher price because he would have to drive to a manufacturers parts warehouse to get the replacement motor. He said, however, we could wait until the next day and save $ 160 by having the parts place deliver the motor to Levy & Son’s office, thus not needing the extra long drive to the manufacturer’s warehouse. We chose to have the fix done the next day. We scheduled an appointment.
He actually arrived early, texting us letting us know he was on his way, which was great. Within less than an hour, he had replaced the motor and verified all the systems were operating properly. He wore special slippers so that our wood floors would not get scratched. He then spent maybe 15 minutes telling us of the special features of our thermostat and how to get the most of our A/​C systems. I was impressed. He then told us how to get the most our of our of our two (upstairs and downstairs) systems.
I’m a technical person who fixes a lot of things around the house, including electrical. So as he talked I could verify that what he said made sense and seemed probably true. I found that everything he said was indeed true, and the extra time he spend with us showed he had a true appreciation for customers and their satisfaction.
I highly recommend this company, and especially Mark.

I am a long-​time customer of Levy and Son. They have done both plumbing and HVAC work for me at my home over the past 12 years. A friend referred me to them because she said they were honest about what did and did not need to be done and because their work is always top notch. Because of all my great experiences with Levy and Son, I agree with her completely. Levy and Son is a must have if you need any plumbing or HVAC work done. Call them. You’ll be glad you did, and if you need plumbing work, ask for Patrick Barnes. He is friendly and professional and provides a great customer experience. Thanks, Patrick!

I was surprised when i googled Levy & Son yesterday and read these reviews. I have used Levy for years for plumbing repairs and related and have always found them responsive and reasonable. I called them yesterday and they had a plumber here within a few hours and took care of a clog within a few minutes. They charged me $ 90 for the entire call. I found them responsive and reasonable and consistent with my prior experience.

Wish I’d been a Unilocaler before hiring these guys. I wasn’t. They were recommended to my wife by an interior design professional, which should have been enough. I was on the road when they came out. .. both times. .. to remedy the same issue. They apparently convinced the wife on the second trip out that she needed additional upgrades immediately, that were likely unnecessary, and at a time when I couldn’t be reached. So what should have been a warranty service, turned into an expensive second visit. The work they did was good quality work from what I can see and there have been no problems since — so the two stars rather than one.

Never again…
My AC wasn’t cooling efficiently and needed coolant. The tech turned a simple repair call into a 3 hour sales call. After the initial inspection, he began to tell me about all the modifications I could make to my system. As I repeatedly told him that I wasn’t interested, he continued to talk faster and be more insistent. Finally when I began to show my irritation, he got the message and sulked out to perform the needed repair. Eventually I saw him on his cell phone by his vehicle he was there for around an hour. I needed to leave and went outside with my checkbook to find out what he was doing. He was in the process of getting a quote from his office for something else I could do to my compressor. Now I was angry, to told him to finish the job and leave.
I’d like to find an HONEST a/​c company that doesn’t try to scam customers. If anyone knows of a good a/​c repair that has positive reviews, let me know. –Thanks!

Although Levy came quickly after we called them to solve a water tank issue that flooded the house, they never responded to two calls for sale and install of new water tanks and repair of a foundation leak.
I went online after 36 hours and found Harvey West Pluming who did a splendid job.

i recently had an AC freeze up so I called Levy and Son because their sticker was on my equipment. The service call was fine, the tech was knowledgeable and professional.
My only issue is the extreme price GOUGING that the attempted. It turns out the problem was a bad contactor. I was charged $ 169 plus a $ 79 diagnostic fee + labor for this $ 25 part.
Additionally it was recommended that I replace a capacitor for $ 169 and the disconnect box for another $ 299. After I came too from sticker shock, I looked up the capacitor online while the tech was working and found one for $ 5.69! So, it was too late for the $ 100 plus mark up on the contactor, but i declined any more parts. Later on the tech admitted I would be much better off doing the work myself and I could get the disconnect box parts at Home Depot.
Let’s just say I can’t afford to call Levy & Son in the future.

NEVER AGAIN !!!
So, I do high-​end interior design and contracting work all over Dallas. I can not tell you how many times I have referred this company to my clients, based on other clients’ experiences.
Today — I called them about checking and servicing my AC units. The lady was very nice, asked for the address and promptly put me on hold. She came back to tell me that they did not provide service in my ZIP CODE! ???
WTF? — I live in N. Oak Cliff — Kessler Park /​Stevens Park area. SERIOUSLY? (and I see their trucks in my neighborhood all the time).
If they only want work on the HP/​UP/​Preston Hollow homes, then fine. That’s their prerogative; but they need to remember that IT’S MY PREROGATIVE TO STOP REFERRING THEM !

Our usual plumber freaked out when he saw the age and condition of our shower hardware, and recommended we call «the experts with old stuff», Levy and Son. Usual Plumber predicted having to tear out the wall, but Levy had the tools and expertise to handle the situation quickly and with no damage to the tile shower.
Levy had good communication before (correctly identified the hardware brand by cameraphone pic we sent), showed up when scheduled, did the work quickly and professionally, and left me one very happy camper. They were able to save the lovely old hardware by removing it and rebuilding the innards.
They are not particularly cheap if you only look at the hourly rate (my back-​of-​envelope calculations show ~$ 150/​hr) but they had the expertise needed and did the job with no wasted time. I consider the amount I paid a good value for the money.
Levy & Son is now my go-​to company for unusual plumbing situations that can’t be resolved by garden-​variety plumbers at a more vanilla rate. If you have an old house with outdated hardware these guys might just save your bacon.