Lancaster Urban Village

I would have to agree with Charlie B’s post… I moved in ⁰²⁄₂₀₁₅ and the first 9 months were heaven on Earth. The complex wasn’t noisy (although summer 15 we had an alarm issue), we could take our trash to the clearly marked trash chutes (which still are clearly marked, but for whatever reason the apartment decided to discontinue the use of them and post small signs instructing tenants to take their trash downstairs to the basement… which is dark & dingy) and overall just a nice place to live and be proud of… Fast forward to Dec 2015 to now… Maintenance request go weeks without being resolved, the hallways, garage, elevator (we have 2 but only 1 works) look and smell a HOT MESS. The garage gate is ALWAYS broken, trash liters every inch of the garage due to people just dumping it without a car in the world. I definitely won’t be renewing my lease next year. I honestly enjoy my unit, but outside those walls it is horrible. I have turned away a few friends, that always want to stop by because I am embarrassed at the way the halls and entryways look. Sad, but true. If the property management company really reads these reviews and takes pride in the complex and enforce rules and regulations to turn things around, I would stay. Unfortunately, I don’t see that happening. Maybe we should turn to the local news stations to shed some light on the South Dallas’ precious Urban renovation projects that have gone array… maybe that’ll put some fire under them… maybe not

Ok so I’ve been here a few months now so I feel like I’ve experienced enough.
First of all if you’re expecting uptown living, look elsewhere. This is not it and you will be very unhappy. Yes the complex is nice, very nice. Aesthetically speaking. Thats it. There is trash everywhere. And its not because they don’t clean it up. Maintenance cleans it up everyday. It is the ratchet trashy people that live here. They just throw their trash anywhere. And I’m not talking about just trash bags. I’m talking about hot pockets and half eaten burritos thrown in the middle of the hallways. Just nasty. Oh and soiled diapers of course. There are alot of good people that live here and some nasty loud obnoxious people that look and act like they moved from the projects. Its really sad to see such a place with so much potential and know it will be destroyed in a couple of years because there is no enforcement of anything. Most pedestrian gates don’t work so anyone can walk inside and the gate in the garage is broken more than its working. Again by their fabulous residents. (And thats with a camera right at the entrance). No enforcement of anything by office staff. No courtesy patrol no nothing. Super loud residents and every hall smells of marijuana. The pool is super full of neighborhood kids and anyone who wants to use it.
NOTE TO OWNERS: Courtesy patrol like at any other complex could possibly turn this complex around. (Control noise, unsupervised kids, people throwing trash everywhere etc) Otherwise This place will be no different then all the rosemont apartments around town. Nice looking but crime ridden and trashy. A section 8 magnet. Shame on Citywide CDC allowing such lazy management. Daniel the leasing agent is probably the only person that actually does anything there.
Is it worth it? maybe. At 693 a month, its not terrible. You get what you pay for though. Just expect ghetto fabulous. It is what it is.

These apartments are by far the nastiest apartments my wife and I have ever lived in. The only areas they clean up are the pool and leasing office. The stairwells and hallways are filthy and need to be power washed. One of the two elevators has been out of order for almost two months. They closed all of the trash chutes in 2015 now residents are required to take their trash to the dark basment. Unfortunately most don’t, they leave their trash by the doors of the trash chutes or by entrance ways into the parking garage. How dare they build a gem like this in Oak Cliff and not maintain it. I understand that all residents aren’t going to have a sense of pride in themselves and where they stay, but it is the responsibility of management to develop that pride in their residents by enforcing certain rules and regulations. Management is totally responsible. I’ve only had one experience with the apartment manager and it was negative. The apartment manager is rude, mean, and obviously doesn’t care about the overall appearance of her property. There are other issues I have with Lancaster Urban Village but unfortunately I’m still a resident and it would just be overkill. It would be in your best interest not to rent here.

Management and staff were very helpful and attentive to all of my needs while I stayed at the apartments. Yes, I will refer my friends to the apartments. My stay was enjoyable.

Well unfortunately or should I saw fortunately I choose not to move here, after starting the application process I started to see the true colors of this place and it just was not right for me. The complex is very nice but the neighborhood is rough and I’m not sure as a single woman I would feel comfortable even stopping to get gas after a certain time. The staff was nice but I did encounter Pam, though not directly and she is very unprofressional.

DO NOT APPLY HERE! DO NOT RENT HERE!!! The property is still managed by PAM and she is horrible and so is the staff there. I can not put into words how unbelievably unproffesional the entire company is. Clearly this property is just another effort to collect government funding and divide the African American community by implenting a false sense of class. The entire staff is incompetent and not properly trained as they provide incorrect details about the property and requirements. It is completely embarrasing, the circus of a application process, not to mention the staff is unaware of fees associated. The property is extremely nice and affordable however the area is horrible hence the developmental property at Urban Village. It is filled with undesirables, no restaurant selections, no parks that are safe in sight, homeless people gather around each corner of the building, there are no trusted companies in sight other than the VA hospital. For your safety you would have to drive at least 20m away for any and everything. The staff is a reflection of the area where the property is located. Pam is incapable of consturcting a proper email or conversation. She seems unqualified to be a manager of such a nice place. I strongly believe that this property will be just another subsidized housing project that will not survive the area. The efforts for development is a waste a time if you don’t have the right people in place to be the difference they seek. The president of the organization is approachable yet not productive as he relays complaints to Pam who seeks revenge through every encounter. I encourage everyone that is someone to stay away form this place until the staff is removed and replaced adequate staff members.

I also decided not to reside within these apartments due to an all around poor experience. The manager Pamela ruined it for me and six other co-​workers and family members that I referred to this new property that I saved on Trulia. Besides being unsure of personal safety and feeling «at home,» in an area of high crime, prostitution, and drugs. I decided to seek more information about security, the projected completion date, and details of the floor plans. During the summer of 2013, I called, left voicemails, and sent multiple e-​mails. It was not until I contacted a manager of the corporation that oversee’s not only this apartment complex but several more around the US. Finally, I got a call from Pamela. As we conversed, she was ignorant as pertaining to the lack of knowledge regarding anything about these apartments, but also so unprofessional, unwary, and extremely rude. She did not know when they were to be complete and safe for move in. Regarding safety, she stated that «they» did not know if a security professional would patrol 24/​7, if a cop were to be a hired resident, or neither of the two; (this of course was after stating how «they» pushed the opening date back due to locals stealing building materials). Pamela then stated that half of the building was then currently being leased (even though she did not know when one could prepare to relocate.) Simple questions such as to why there was a slight price difference in the same floor plan, perhaps one having a higher ceiling, or may be positioned in a prime location within the complex. She didn’t know. Then I asked if the unit that I was interested in, located within the «half» of the building that was being leased and promised for an earlier move in. She didn’t know. Then I decided to schedule to visit the office as she was short, direct, rude, and had a terrible attitude. I assumed that maybe she was having a terrible day, and that my next encounter would be better. First I could not schedule any time near 5 even though I got off at 6pm. So I scheduled my lunch break, and even brought four others who were also in the market of an apartment and wanted more details as I. After arriving, the building receptionist seated us and informed the manager that we were interested in the property and had a scheduled time to meet. The receptionist’s desk, Pamela’s office, and the waiting area were within five steps of one another. Pamela had her door open and had no others in her office at the time. However, we waited for approximately 30 minutes. She then came out grouchy and unprofessional again, asking who was interested in the apartments. I stood up and replied that we all were with a smile. Her eyes bucked and said, «ALL OF Y’ALL ARE!?» I replied, yes ma’am, could you please give us more details of your complex. She then said that she had to take one of us at a time. This was so unbelievable. She then asked for our driver’s license and our contact information with an attitude as if we were burdening her. She did not smile, shake a hand, welcome us to Lancaster Urban Village, offer a drink, ask to have a seat, or say that she would be happy to help us. Just a, «name, age, telephone number.» This also took time due to her delayed typing speed.

Id unfortunately have to agree with the previous poster. As a proponent of development in the southern sector, I was going to support this new project, however after dealing with Pamela (the property manager), I absolutely refuse. She is rude, unprofessional and as the manager, has no one else to hold her accountable (I escalated the issue to corporate 3 times… and received no response). I came in to view the property one day very casually dressed as I’d just left the gym. She gave me a once over and refused to show me a unit exclaiming «do you even qualify»??? «We dont have time to just be showing every unit people want to see.» ??? Excuse me? Ew!
Sigh. About a week later, I came to the grand opening this time dressed in professional attire… and escorted by someone on the city council task force. My escort shared my poor experience with some of the key stakeholders and Pamela’s attitude did a complete 180. Needless to say, I refuse to fork over $ 12k+ annually to a leasing company who doesn’t understand the basic tenants of customer service.
Replace her and you’ll probably see the residency rates increase.

I would just like to take the time and let you know how incredibly rude the staff is. I gave this place a chance already sketchy about the area it is located in. Took off of work early (at 3:20) just to get there before 5, was not able to make it in time due to traffic and construction on the highway. Arrived at 5:06pm and walked in just to see if I could possibly get a tour. Was told by the lady in a very rude tone that I must have come before 5 to receive a tour. Then I asked if I could view the grounds myself and possibly come back another day for a tour. And again she rudley replied «we do not give tours after 5» she didn’t even offer any available floor plans or additional information about the complex that I could take home with me. By her treating prospective tenants in such matter I can only imagine the way actual tenants will be treated. On top of that they hardly answer the phone and do not respond to voicemails. Just beware before considering this complex.