Joel W Brook, DPM

Loved my visits here. Dr. Brook completely took over an absolutely debilitating plantar fasciitis and Achilles tendonitis that was making me miserable, stopping me from participating in sports and even in life… I couldn’t play with my kids, walk around the house… miserable! Dr. Brook was warm, caring, efficient and so were his aides. Couldn’t recommend this place more,

The Pros:
Dr. Brook is great, and the nursing assistants are wonderful. They are the reason I go back.
The Cons:
The operational staff messed up my appointments several times with no apologies. Additionally, the forms they require be sent back to them via email violate HIPAA requirements (see:
). Finally, while the Plano office is new and clean, the Dallas office is not as clean which worries me when having an invasive procedure.
In Summary:
If you’re looking for a great foot doctor, I’d recommend Dr. Brook. The staff and office issues are easily fixable.

Had bunion surgery in December. I was running in 5 weeks. Ran ½ marathon in April. Had hammertoe surgery and was back at it in no time. Time for bunion surgery on my other foot with Dr. Brooks. Great results

Dr. Joel Brook takes a progressive approach to healing and has lots of «tricks in his bag» to help you heal. He also has a great personality and is never offended when you ask questions. His office also can sell you any orthotics, special shoes if you need them, etc.

My experience was a great first visit! The staff and doctor were all so accommodating. All suggested strategies have been working fine thus far!

If I could give zero stars I would. I had what I thought would be a simple bunionectomy. I ended up having FIVE surgeries on the same foot! The first surgery left the bones too close together resulting in constant pain on walking. A second surgery to place pins in the foot failed when the pins pulled out of the bones, necessitating a third surgery to remove them. An external appliance had to be surgically implanted and removed during two more operations. My foot got severely infected and developed a huge seroma requiring draining with a needle. Three years later, my foot is still swollen. My middle toe is also noticeably shorter due to Dr. Brook shattering it during one of the botched operations. I have permanent arthritis due to repeated trauma to the foot. I still have pain in the joint. The last post op visit, Dr. Brook told me there was nothing more that could be done short of fusing the bones together. They then had the gall to charge me $ 40 for the visit! I am so sorry I ever had surgery on my foot! He’s a nice enough fellow, but I would not recommend having him operate on your feet.

My 11 year old daughter is currently inpatient and not well and deals with ongoing chronic health issues. So today as the hospitalist was examining my daughter she noticed that a toe that has been infected for about a month due to eczema had turned into an ingrown toenail. We have been treating it but nothing has helped. She got on the phone and contacted Dr. Brooks who said to bring my daughter down. So my daughter transported to Dr. Brook’s office in the hospital. We get there and the doctor confirms that it is indeed infected and it has caused the nail to be ingrown. He said that it needed to be taken care of so that it wouldn’t get worse. My daughter was crying but we explained why it was important to take care of it now before it got worse. Well, the nurse then comes in and says, «Mom, we don’t take your insurance, Tricare Military. You can pay cash and the cost will be $ 350.» Umm, I don’t think so. Our fiscal year began October 1^st and we are already looking at a huge hospital bill and will have to meet a new deductible and catastrophic cap. The doctor then comes back in as says he will not be able to treat my daughter today but I needed to find a doctor to get this taken care of soon. Oh, and my daughter was in the room as all of this was being said. Seriously!!! Normally when inpatient, doctors are required to take whatever insurance you have. They bill it as an inpatient visit. He had us come to his office instead of him coming to the Peds unit because he had everything he needed right there in the office. Thanks for making my rough day even worse and thanks for making my daughter cry for nothing. Oh, and sorry that we have Tricare because my husband is in the military serving our country to protect your freedom!!!

After visiting 2 other doctors with a toenail fungus with no results, Dr. Brooks had it under control in 15 minutes. He did everything I envisioned it needed. Totally pleased. Totally!!!

D/​T ¹⁄₂₉ 2:00 PM
Dr. Brook is personable, professional, and highly competent. He is clearly conscientious, and errors on the side of caution which is what you want in a doctor. The staff was a bit more of a mixed bag. Jessica the MA, was very effective, alleviated concern, and took the time to explain the next steps carefully with significant detail. She had a gleaming personality, and efficient in her tasks which included: patient history, procedure assistance, x-​ray, and patient checkout. The remainder of the office staff was friendly, and processed me quickly. I didn’t sit for more than a minute before I was whisked to the back. The billing office worked to effectively and accurately use my insurance, and charged a fair rate on those items excluded.
Here were the errors and opportunities:
1. They said that they were going to send the new patient documents out, and I had to call to re-​request these… They are detailed (good), and highly redundant (bad). You will need to budget about 10 – 15 minutes to complete these, so ask to have them emailed to you.
2. The prescription was not called in initially, so I had to call the office again to re-​request these as well.
3. The directions were good, but should have accounted for once you got in the building.
On the whole I definitely recommend this office, if for nothing more than the quality of care. The outlying issues are small potatoes in comparison to the quality of the medical professionals supporting your efforts in recovering.

This doctor dismissed my pain in toe after botched ingrown toenail surgery by another doctor as «nothing» and handed me a scrip for pain pills. Billed excessive amount for nothing. Finally found a good doc who removed a large cyst from toe.

I went in for an ingrown toenail. Walked in shook the Dr’s hand, he told nurse what to code my visit as, 3 mins later the nurse walks in tells me it will be $ 530!!! I leave and find out 2 weeks later, they billed me 123 $!!! All of 5 minutes worth! Are you serious! I know the Dr isnt getting paid from some of his insurances, but dang dude. 5 mins and 123 $ later, I feel cheated!!! This place sucks!