Hooters

I used to come to this location all the time for lunch and went back today after a long absence. Wings were good but the ranch had been watered down loosing flavor. Also, the size of the ranch dressing has been reduced. That was disappointing. I guess they think people are all too busy looking around to care about what they’re eating — duh. Fries were fair today because they were not hot.

This is my first Unilocal review. We came in after the Stars game and wanted to order some wings. Our waitress harassed us until we left. She also offered to serve us after last call to keep us from leaving bad reviews, but we just wanted to be treated like people. It was the rudest waitress I have ever had.

We have seen a major decline in the quality of food and service over the past 2 years at this location. Our hostess was really rude, and she came off kind of lazy, as if it pained her to sit us. After we sat it seriously took 13 minutes before a waitress helped us. Our waitress was nice but it was kinda too late. Got our food and it just wasn’t «delish», you know? The wings were barely covered in sauce and the fries were like the worst from the bunch. Kinda sad. I remember when I used to really enjoy coming here.
The picture I added was taken after we said our wings not only had the wrong sauce, but not enough sauce. So I guess a cook decided to be a smart ass about our request for more sauce and left us a pool of sauce.

Unfortunately it was a let down, bad service from the beginning. I understand people want to go home but to let your customers know is on a hole different level. I arived to the local on 11:20pm and was reminded what time they closed before I even gave them our party info. I am loyal hooters customer in my home state and have never received customer service like this before. Not a good experience

When will this place learn to have extra staff the night of a sold out show? I see 30 empty tables and there is a 30 – 45 min wait. Why? Because the manager is likely too lazy to check with House of Blues next door and place additional staff on the schedule for big show nights. It’s next door and the schedule is online — simple problem with a simple solution.
Anyway, we ordered the new onion ring tower which comes with two dipping sauces (both ranch) which is great, but the flavor was pretty bland.
Sat at the bar. Got excellent service from Amanda.
The boneless wings here are a joke. They are half the size of a chicken nugget from any fast food joint. I’ll add a picture for reference. The wings and fries taste fine but they’re just way too small.
We’ll go elsewhere when visiting HOB next time.

While walking Dallas stumbled over it exiting the Hardrock Café right on the other side of the road. This seems to be the biggest Hooters on the planet (hint, hint), but we felt good inside anyway. The beer was fresh and the Nachos spicy — what can you expect more? Thumbs up!

The food at this location is pretty good, yet I found the service to be lacking. That pretty much sums up my experience here.
For starters, it looks as if you’ll always have a waiting time no matter how many empty tables that you’ll see. This particularly visit was during the lunch hours of 2 – 4 on a Saturday, and I noticed that there was one section that had at least 9 – 10 empty tables. My wife informed me not to judge the empty tables, yet note that its about how many servers are within that area to service those tables at the time. Yet keep this in mind: to a customer visiting this location for the first time (as I was), the perception in seeing 9 – 10 empty tables within the main level while you have a lobby full of hungry customers patiently waiting with buzzers is not a positive one. Its possible that there just wasn’t enough servers at the time. No big deal. I’ll wait the 20 – 30 minutes while your managers & host walks by me without even so much as offering a drink order (or which counter to order it from).
After being seated close to where the entrance of the kitchen was, our server came out a few minutes later, which was surprising considering that many (if not all) of this Hooter’s servers had to punch in orders on a machine not 8 feet away from our table. How we were ignored for a while, I dunno. After the server took our order of the Buffalo wings with shrimp platter, mango iced tea, Dos Equis draft brew (for me) with curly fries, the server was never heard from again until it came time for the check. In fact, I had to flag down a manager just for him to bring the side dipping sauces of ranch dressing, of which I saw the server write down. How you can be served buffalo wings, shrimp and other chicken pieces without dipping sauces is a mystery. And of course, you’ll get charged 99 cents for each sauce.
It was a pity that the server never returned, nor could I flag someone down to get a refill on the beer, much less a glass of water. I had to ultimately share my wife’s mango iced tea as a last resort. I came here to eat Hooter’s famous wings & enjoy a few brews in the process, not to consider practically begging for someone to bring me an additional drink order or dipping sauce that is a staple with anything that you purchase here. In having the same unattentive server finally return with a check, I had to seriously think about what percentage of a tip that I should leave. I normally leave between 20−25% that is contingent on how attentive a server is, as well as how they make me feel. I contemplated 10%, yet my wife talked me into leaving the minimum of 15%. I think this was due to the food actually being prepared quite well, in addition to sitting in an area where there weren’t many messy tables or trash all over the floor. It definitely wasn’t for the customer service.
Although the Hooter’s eye candy is very good here, you’ll have to keep in mind that the level of customer service may not meet your expectations in the same manner as a Twin Peaks or Bikini’s would. There is something about this place that screams disorganization on a few levels.

Ever had sex with someone ugly but you were just desperate at the time. It was good but you feel like shit after wards? That’s what eating here is like, you let your desperation get the best of you.

The food was tasty, which is why this review got a star. Other than that, it was an extremely frustrating experience.
1. Though there were over a dozen tables open, we had to wait about 20min. Not sure why. We asked the host if we could just sit at one of the open seats & he said no. After 20min, they finally sat us at the table that I had previously pointed out was open, when I first signed in.
2. We ordered 15 chicken wings but only 7 arrived. Never got the other 8, but the bill was changed so we only paid for 7.
3. I ordered the chicken sandwich & salad combo. Only the sandwich came. I completely forgot about the salad until I was almost done with my sandwich. When I questioned why I didn’t get the salad, there was no apology, just stated that she charged me 50cents less than the combo (I guess she just rang it up as a sandwich only), even tho I clearly ordered both.
4. The order took soooo long. We arrived at 2:40pm. We waited :20min for a table (3:00pm). Another 15min to get our order taken (3:15pm). 25 minutes for our food to come (3:40pm).
Definitely won’t be back.

As a Dallas Stars Season ticket holder, we come downtown 42 times a season, but hoping for a longer season with playoffs this year. We had a routine for years (and I mean years and years) to park under the bridge early, then go to Hooters where all of us would meet. The last couple of years the service has just been terrible and the wait time incredibly long. It’s like mandatory they tell you 45 minutes no matter what in hopes you walk out and go to Dick’s around the corner, which was frustrating because as you walked around the building, you saw a whole empty section. Those that have done this routine of leaving Hooters to go to Dicks, know exactly what I’m talking about because we see it almost every time. But the way I look at it, just because you are the largest Hooters, doesn’t mean you can keep staff to sufficiently use it. Since then, we have found another place for the past 2 years to meet before the game that doesn’t have the long wait to get in and we can always make it to the game on time. Which is a shame because I do love Hooters hot wings and loaded tots, as well as their buffalo sliders, ham sandwich, philly sandwich, fried pickles, curly fries or even their clam chowder when I remember they have it (I might be saying my age if they stopped selling it), but it isn’t worth it since I can go to the Hooters by my house in Irving for better service any other time. It isn’t like this location cares with the amount of visitors they have each day, but with the amount of time we go to the games, they lost allot of money between my husband and I.
Within the past 6 months, we tried meeting our usual friends there just to see if it got better, but it seemed to have gotten worse. The servers seemed over stressed, and unhappy, and both visits the food came out a little above room temperature and took forever. It mostly reminded us on why we stopped visiting the Hooters in Downtown, but we have random friends with the same routine, so when they get tickets to the Stars they want to come here. I go, but the last time they insisted on coming to Hooters, we ended up at Dicks Last Resort, AGAIN since the wait was 45 minutes (surprise!). And no offense to Dicks, but they just don’t have good food and their prices are not worth it.
So to sum it up, I do love LOVE Hooters food, but hate the West End location.

Great wings and good times. Need to order the fries with the season salt. Keep the beer on tap and the cable on ESPN.

Food was cold and disgusting. Service was horrible. Our waitress took our order and we had to find her for our bill. That is the only two times we saw her. Ordered a drink from the waitress serving another table and never got it. Will never go back.

Disgusting. I don’t understand how Hooters is known for their wings. The naked hot wings I got were chewy and the hot sauce tasted like it was old. My fiancé got the cajun regualar hooters wings and he couldn’t eat three of them the amount of salt was disgusting. I tried it and actually spit it out. The service started out OK and then it was like our waitress forgot about us. The only thing my group of 6 enjoyed were the new pretzel bites. Don’t waste your time, go to Twin Peaks.

Cold beer and tasty food. I’m surprised this place has such bad reviews. If you’re looking for a place to go for happy hour with the guys or a place to get a cold beer and eye candy this is your spot.
I ordered a loaded chicken sandwich with fries with a local big daddy beer and I thought it was great. Sandwich was delicious. Beer was cold. Service was good. I’ll definitely come back again.

Kind of embarrassing that it says right on the front door it’s the World’s Largest Hooters store. This is in the tourist district and does not in any way represent Dallas.
The girls are low rent looking (here on a Friday afternoon, just pre-​happy hour) and their thuggish boyfriends seem to be hanging around waiting for them to get off work.
Only had raw oysters and drinks. Waitress Jessica W. didn’t give me much hope for the oysters, but only because she was quick to say she doesn’t eat them and too dumb to just say other people love them.
Took our chances and they were good-.big, flavorful and fresh. But the freaking packaged saltines were stale!!!
She also hovered around being kind of pathetic and out of touch with society/​current events/​engaging conversation.
All the girls here are BADLY in need of haircuts/​hair shaping & maintenance, and one was waddling all over the World’s Largest Hooters in baggy gray sweatpants,.serving food then hanging out with sketchy boyfriend crowd on bench at front door.
We are regulars at South Arlington Hooters and those girls represent the brand much better.

Terrible. That sums up my first and now final visit to Hooters. Service was ridiculously slow despite the establishment being mostly empty given that it was Monday.
I would’ve let the above slide had the food been good. Sadly it was mediocre. I ordered wings with BBQ sauce. What actually came out were wings that were barely drenched in the sauce. Disappointing.
Learned my lesson — I’ll be sticking to Wingstop from now on.

I honestly like Hooters and used to go more often when I lived in San Antonio. This was the first time I went to a Hooters in Dallas. The service here was atrocious, which could probably be blamed on our waitress, Dora, as it was her tables that weren’t getting their food.
Dora took 30 minutes to bring us a diet coke and a beer. She never refilled our water. She never brought us utensils. I ordered curly fries, but the waitress brought me regular fries then told me they had run out of curly fries. I’m not sure if she didn’t hear me or doesn’t care about the difference between curly fries and the other stupid fries they offer.
The cooks were eating fries in the kitchen while preparing orders with their glove on. As someone that works in the food safety field, nothing upsets me more than watching a guy shove food into his mouth while preparing food for other people. At least go hide in the back if you’re going to be eating in the kitchen, but I guess the manager doesn’t care either. He’s too busy chit chatting with the girls and hiding in the kitchen after people started to complain about the service and lack of food. Our waitress walked away from table while my friend was trying to order more wings. There was also a waitress that uses her bare hand to check temperature of food. I don’t know when the last time you washed your hands were and you handle money so don’t use your bare hands to check on food you left sitting there longer than you should have.
Other tables were getting their food before our table even though we were there first. Our table got food before the table behind us that had been there longer than us.
Chipotle honey wings were delicious, but not worth the horrible service we received. Never going back to this Hooters ever ago. It wasn’t even busy when we first arrived. It didn’t get busy until after we waited an hour to receive our food. If service was horrible when there was only a handful of tables, I can’t imagine how they handle being busy.
Update: Hooters contacted me to apologize for the horrible experience and offered me a gift card. He said he’d talk with the staff. Here’s hoping to they’re working on it.

I wish I had taken the reviews seriously when I read how awful this Hooters location was. I thought it was people overreacting but nope, had incredibly bad service here.
Our waitress, Dora, was one of the two things that made this probably one of the top 5 worst restaurant experiences ever.
She spoke as if she had never heard the words «outside voice» before. Nobody could hear what she was saying. I could here the chefs in the kitchen speaking louder than her.
Speaking of the chefs, there was a chef back there laughing and eating fries with a glove on. Great job Hooters.
Speaking of fries, my friend ordered curly fries, Dora confirmed this order. When the fries came out 50 minutes later, they weren’t curly. Dora then whispered «oh we don’t have curly fries, we ran out 2 hours ago.»
Well that’s freaking great, Dora, you could have told us that after taking our order of curly fries. My receipt even showed «curly fries» on it when I got the check back.
We sat for 40 minutes without any food before I decided to actually say something to Dora. When I told Dora that I had noticed that the other table in front of us had arrived after us and received their food before us she replied «oh they probably ordered something else»
Bullshit, Dora, I was looking right at them and the lady was munching on wings. Then the table behind us ended up complaining to the manager that their food was taking too long as well (they arrived even BEFORE US). The manager replied that they were short staffed and he had to help the kitchen staff. Bullshit, manager, we saw you play punching and poking the girls and definitely NOT in the kitchen or you would have seen your chef chowing down on fries with his gloves on.
Our food arrived after 50 minutes. Cold. Odd looking. It tasted awful but I was adamant on ordering another set of wings since I had gotten the all-​you-​can-​eat wings. As soon as Dora brought the food I immediately placed an order for the exact same thing. Dora said «do you need anything else?» while walking away and I tried to order water in which she ignored me (which everyone agreed looked like she did on purpose) I raised my voice (something she seemed physically incapable of doing) and she finally replied.
Dora promised to bring silverware. It never came.
Dora promised to refill my water. It was never refilled until I asked a second time.
Dora’s shirt promised that «Hooters Made You Happy». Hooters definitely didn’t make me happy. Hooters made me pissed. I will never go back to this location ever again.
Dora should find another job outside the service industry if her attitude is so bad. Possibly a career in exploring. Cuz the service industry deserves better than her.

My friend Dan likes this place, so I go there with him from time to time.
The food here is bad, on all fronts I have tested:
1. cold fries, always
2. lettuce tastes like preservation chemicals, and ruins everything it touches (burgers, most notably)
3. wings are served in a large pool of grease. a LARGE pool of grease.
Service is as good as it can be, given to poor culinary product.
Not recommended, unless you’re here to ogle the waitrons– my view.

Meh.
It may be the «World’s Largest Hooters,» but they seem to have about ½ as much staff as a normal-​sized location. We waited for quite a while during a late lunch on Valentine’s day (our hilarious tradition) and had fun peering in the windows to see all of the empty tables that were not being utilized to help minimize the wait time. The food food was consistent with Hooter’s normal mediocre deliciousness. Our server was friendly but seemed to be over-​seated and unable to keep up with the demand. The bathrooms were unisex and small and happened to be pretty disgusting with wet towels and toilet paper shredded and covering the floor. I’d rather drive up to the location in Addison or even the one in Plano than ever visit this location again.

Everything is bigger in Texas. Wenn es um unsere Bedienung an diesem Abend ging, dann stimmt das. Zumindest soll dies der weltgrößte Hooters –und das nicht nur in Texas sein. Tatsächlich ist die Größe enorm und das auch in Nähe zu Downtown. Mondaynite is Burgernite und damit probierte ich den grossen Irgendwasburger mit Curly Fries und irgendwas ich weiss auch nicht mehr. Schmeckte jedenfalls amerikanisch gut, liess ein auf drei Tage sättigendes Gefühl und die Gewissheit der eigenen Fettleibigkeit zurück. Meine an diesem Tag wieder einmal entzückende Begleitung bekämpfte erfolgreich eine Mannschaft Quesadillas und einen Hot Dog. Mit knapp 30 US$ war das alles nicht überbezahlt, die Bears mühten sich parallel beim Football gegen die Phillies und alles hätte amerikanischer nicht sein können. Weitere Verbesserung der Laune brachte das Shopping im Merchandising: ich erstand ein T-​Shirt mit dem bedeutungsvollen Spruch: Nein, ich bin kein Arzt, aber ich schaue mir das einmal an ! Na denn, auf zu Hooters.