Homevestors – C & C Residential Properties

So far, I am not impressed with this company. I have been renting a house (single family dwelling, not apartment) from them for only about 3 months now. The following is a summary of my experience thus far:
The first concern I contacted them with, was standing water under the house. This issue kept our internet service and cable installation from occurring for about 2 months, because the ground was too muddy for either of the installers to get into the crawl space. After several attempts by both installers over a 3 week period, I informed the leasing company. I was told that «The house is designed to direct water away from the foundation in order to remain dry underneath, and the mud is likely due to a previously repaired plumbing issue, but I’ll come out to look at it, are you usually home in the evenings?» After 2 weeks with no visit/​communication, we bought a bunch of plastic and rolled it out so the installers could have access, (we were PAYING for services we couldn’t use due to their inability to install).The crawlspace was VERY muddy even after a month with no rain. Last time I peeked, there was some standing water ON TOP of the plastic. Which is an indication to me that this is an ongoing issue. A pipe jutting out from next to the house that drips water has carved a large opening that goes under the house. 2 times now we have had cats screaming under the house in the middle if the night. If animals can get under there, I assume water can as well.
The newest issue (washing machine drain pipe backed up and leaked all over the floor on this past weekend) has not been addressed in a week. We are unable to wash clothes & my washing machine is sitting in the middle of the kitchen so we can monitor the back wall for leaking water until someone comes out to repair the issue. We pulled it out immediately when it leaked to dry the water that was sitting under/​behind the machine to avoid any damage to the tile floor, which already has a lot of cracks. While we cannot pull it completely out, due to the length of the water lines, I can see back there and it appears that there is some mold or mildew growing on the wall.
When I was about to sign the lease, I was told that the owner «wants more in rent since he is replacing the fence» (leasing agent did not know this initially when I was given the rent quote). As a compromise, instead of paying higher rent, I agreed to sign a longer lease, and I listed the fence repair as being necessary on my lease agreement. They replaced HALF of the fence prior to me moving in, and I was told that the «fence guy was backed up, so there may be a couple week delay in the completion of the fence». After a few weeks, I called to see if they had an estimated time frame as to when the work would be completed, The owner was «confused about my inquiry because he never intended to replace the entire fence, only the part that faced the street for aesthetic purposes /​road noise only» so the gate that allows our cars access to the garage was never repaired, and the back fence to the alley is being held closed with bungee cords. The back fence has such wide gaps, that our yard has become the public potty area for neighborhood strays & mowing the lawn, or taking the trash to the alley, often results in stepping in at least one pile of animal feces. My lease states that I will keep the yard free of pet waste, so I have purchased a pooper-​scooper to try and do so, but it’s hard to keep up with.
The gate that swings open to allow garage access is being held together with wire, and we cannot open and close it because it requires lifting the gate and dragging it because it sags and does not support it’s weight. In a cute family neighborhood, I am embarrassed that my gate is held together with bungee cords. Two different people in the neighborhood actually stopped by to thank us for replacing the broken eyesore-​of-​a-​fence before any of us realized that it would not be fixed in its entirety.
As someone who has rented for the last 18 years, I am disapointed with the lack of response and follow up. As someone who has owned and managed rental property in the past, I am frustrated that they do not fulfill their obligations to a tenant. While the fence issue is an inconvenience for me, and an eyesore for the neighborhood, it is not detrimental to the condition of the house. Issues like standing water under the foundation, and plumbing issues, cause problems long-​term when not handled quickly.