Holiner Psychiatric Group

This practice is a cattle call and nothing more than a pill mill. Your better off going to a PCP for your medication and avoid the excessive fees of this office. Very rude reception staff and I stopped going here after my third visit when finally understanding how they operate.

For starters 15 minutes doesn’t seem like much time for an appointment. Maybe I’m wrong to think that this was someone I’m supposed to be able to talk to. However she never made eye contact or acknowledged my pain. She asked if I wanted to up my dosage of meds (which I did) They really don’t care about patients. All they care about is giving out meds and collecting money. It’s sucks that I can’t function as well with out the pills.

Don’t go here. They could care less about your time. I’ve waited over an hour in that waiting room for an under competent MHNP, Debbie Riney. And the one time
I show up late due to circumstances out of my control, they make me reschedule because I am «more than 9 minutes late». I’m 14 minutes late. I rescheduled to be seen with another provider, on ANOTHER DAY simply because I need refills, and am moving out of state. Otherwise that would’ve been it for me. Not worth your time. Keep searching. As far as my experience with the providers, Debbie Riney is an NP who never seems to know what is going on and is continuously blaming that on things such as «her allergies» or «having an off day». I’d recommend a provider who has it a lot more together than her. No sense of compassion either.

So far I have had nothing but positive results. I believe the doctors really care about the patients and will try to get them well. I see the doctor for medication management. I have seen many doctors over the years for my problems so I am well versed in procedures of this kind. The office staff have been patient and kind to me, usually smiling and happy. My billing person is very professional and kind.
I would think that everyone experiences things a bit differently but I personally am happy and if that changes I will edit my comments.
Upcoding by the way is adding services or billing insurance for services not always performed. It can be done by coders without the doctor’s knowledge or instruction. I am a certified coder, among other things.

I went to Dr. Holiner on a recommendation from my counselor. He was very nice and personable. I’d been going through a rough patch and decided to take an antidepressant. I gave him 3 examples that I had taken previously and had done very well on. They all had generics so as not to break the bank. He didn’t even look at my list but instead prescribed Pristiq. I was concerned that it did not have a generic and again asked for something off my list. But he assured me this was better. I had looked up reviews on him before I went and had found that he was known for accepting large amounts of money from drug companies, probably to get him to prescribe their drugs. He had to pay a fine of $ 250,000 for doing this in the past. I saw that his most recent amount was $ 27,000 from Pfizer. He gave me a two week supply of Pristiq and a one month prescription and sent me on my way, wanting to see me again in a week. I got home and researched the drug and found a pretty severe issue. I have a blood clotting problem and this drug stated not to take it if you had any clotting disorders as it could cause clots to form. Then I got a text from the pharmacy and the cost for Pristiq was $ 113.00. I could have safely taken any of the those on my list, all can be used for mild depression, most would cost me less than a $ 1.00 a month. I will not be going back. I will not be taking Pristiq. I was very disappointed that money seems to mean more at this practice than people do.

If I could give 0 stars I would. I have been coming here for several years and I haven’t really been satisfied but I have continued to come since it’s such a hassle to change dr. We live in Dallas for goodness sake. We have no control over traffic. The first time I was going to be late do to traffic I called and let them know. They said as long as I was within the 15 minute window I’d be okay. Otherwise I would have to wait for the next available person. So I said there’s no way I could make it in time and I had to be back to work. They charged me $ 50 for canceling. I fought it and they waived it. Another time, I got sick within the 24 hr time before the appointment and was unable to go. They charged me $ 50. Since all of that I have tried to make sure that I allow plenty of time to arrive. Well, this morning I had an appointment at 9 o’clock. Coming from Mesquite, I allowed 45 minutes which usually takes approximately 20 – 30. There was a couple accidents on 635 and 1 on i30. Not too many other ways to get here from there. Needless to say I took back roads as much as I could and arrived at 9:11. They said I will have to put you in to see someone else. I asked why. She said because my appointment was for 9 and its 9:11. They allow 9 minutes for you to be late. Are you freaking kidding me!!! I have now been waiting an hour and a half to see someone because if I just leave they will charge me $ 50. I haven’t any issues with the Drs. But their office policies stink to be polite! Im already in psyical pain and yet I had to come so I don’t get charged for missing an appt. which btw is $ 50 and my co-​pay is only $ 20. I’m going to find another dr that will be a little more patient friendly. If you are considering coming here, DON’T! If you aren’t crazy when you start coming here you will be eventually!

I have been patient here for at least 12 years, if not more. I full heartedly believe that they have their patients’ best interests at heart. I have always received excellent care. The Nurse practitioners that work for my dr are great as well. My doctor is Dr. Freele and he is great!

I should have checked out their review before I started doing business with this group. They have no good means of communication. You can’t leave a voicemail or an email. Getting in touch with them is a night mare.

Patients are treated like cattle and fees are ridiculous for medical management/​phone apptmts/​cancelled apptmts. Consider yourself lucky if you see the «Dr» after the first 5 minute visit where he talks to the PA that interviewed you and doesn’t actually speak with the patient. After that, you will see a PA who gives you a verbal standardized questionnaire and shoves you out the door in 10 minutes. PA staff is a revolving door and the office continues to make it more difficult to schedule an apptmt with reduced hours (half day Fridays, two hour lunch window) and virtually none of the staff available on Fridays. It is unbelievable to me that this group stays in business. People deserve better.

Just as I thought– this guy profits big time from drug companies!

Dr. Holiner is the worst psych I have ever had. At my third appt he told me i could save my marriage if I gave my husband daily bj’s. He never listened, prescribed only drugs pharmacy companies were paying him money for and was completely unprofessional. Patients are just a paycheck to this jerk. I walked out that day and never went back. You are better off dealing with a caring family doctor who will listen, diagnose you and prescribe your meds. All Dallas psychs and therapists seem to be in it for the money. Take your treatment into your own hands.

My son was a pt for a almost 2 years we first saw dr Burgos once. After that we saw his nurse from then on. They are zero tolerance on there rules. My son had a Monday first am appt and on Sunday I had to take him to the ER. I called there office from the ER and there horrible phone answering tree with no option to leave a message. I called them Monday am to tell them about their answering system and that we could not come in. I had to bring in proof that we were at the hospital and then they would take back the 125.00 cancellation fee. So then dr Burgos left for McKinney. So there was a new Dr joining sound like what I was looking for he saw his own patients for one. He lasted for a few months then one day we came in for our appt. That Dr moved to McKinney the day of our appt as a matter of fact. So here comes the final straw we were again seeing another PA. We had an appt Monday am my mom had to take him because I had to work he really needed to see some one because I think that he had tried to kill himself but because he was 10. His attempt was not successful. I was worried that this was medication related. They were 10 mins late so hey turned him away. But wait for it. The called me that afternoon they called me to ask how would I like to pay for the missed visit.

The Holiner Group docs and nurses are great; however, becareful with the billing and insurance people they were always charging me for appointments missed and copays that had not been missed and copays that had been made and it was a 3 ring circus with their billing department. It is not worth it to me to have to go through this kind of stress with them. I found another psychiatrist… we live in Dallas for heaven’s sake, there are a 1000 psychiatrists around here… who needs that?

Dr. Holiner is nice but very inattentive. Gena Nelson is fantastic! The office staff however is unfriendly, unaccommodating and snobbish. I understand that they deal with a lot of difficult people and situations but it is no excuse to treat customers disrespectfully. In addition, it seems that they often cannot handle the volume of patients and I often have to wait well past my appointment time. But they have no tolerance for patients who run late. I’m not looking for «warm fuzzies», I just want to be respected.

I have had a great experience here. I think people do not realize that this isn’t where you get therapy its where you get your meds. That’s why there you come in for med checks not therapy visits.

Be careful of their billing practices. My juvenile son was a patient there in 2006. I had to give them their copay prior to each visit. Sometime in 2007 they sent me a bill for $ 35 that I did not owe them. I called and spoke with their office and told them I did not owe the money but they continued to send bills. I responded by mailing them a letter demanding verification of the debt and haven’t heard from them since. It is now July of 2011 and I just received a call from a collection agency wanting to collect a $ 35 debt for Holiner Psychiatric Group.
May 2013 update: I just checked my Trans Union credit report and the Holiner Group still has this listed on my credit report. I guess I get the last laugh regarding this as my score is still 800+ but it goes to show how punitive, retaliatory, and unforgiving this group of mental health ‘professionals’ really are.

Okay, so when I was attending sessions here, it was great! Dr. Azadeh Ajami is BEYOND INCREDIBLE! I can’t brag about her enough. Dr. Arthur Chavason is also extremely likable and personable.
The only issue I have is with how they handle themselves as a business. This has NOTHING to do with the doctors, but the business itself. Very frustrated with their practice and the LACK of good customer service in the office part.

Avoid this psych office. It’s nothing more than «fast food» psychiatry. They have you come in for 15 minutes or so, experiment on you with changing medications on a bi-​weekly basis and don’t listen to you, not that you have time to talk to anyone anyway.

There is a psychiatrist in this office by the name of Azadeh Ajami, who is extremely unprofessional.
I will not get into details, but I will spell out some general principles that should be upheld when providing professional services.
1. patients should be informed of the type and cost of their treatment, and whether insurance covers the costs. If treatment prescribed by the doctor differs from what insurance covers, the patient should be informed.
2. the doctor should demonstrate an interest in the patient as a person and not simply as a source of monetary payment.
3. doctors should not pit children against the mother.
This particular doctor mentioned above engaged in the most outrageous and unethical behavior imaginable. Moreover, the ethical problems appear to permeate the entire office. Here is an excerpt from a recent news clip regarding this office:
«U.S. Attorney Richard Roper announced that Joel A. Holiner, M.D. and Texas-​based Holiner Psychiatric Group P.A. (HPG) agreed to pay $ 250,000 and enter into a five-​year integrity agreement with the government to settle allegations that they violated the civil False Claims Act (FCA) by „upcoding“ health care claims that were submitted to the government.»
The facts speak for themselves, avoid this clinic and avoid this doctor at all costs. I would give this doctor zero stars if the system allowed it. She is simply awful, and the billing clerk is extremely unhelpful and is a big part of the problem.