Hertz Rent A Car

Why rent from anyone else? Hertz has great cars in next to new or even brand new in some cases. Very dependable and although might cost a little more well worth it.
A very happy and loyal Gold member

I’ve had only good experiences with Hertz in the past. I’m a gold member, so normally try to rent exclusively from them. My last experience however, definitely could’ve been better. First off, we had a horrible day. Lots of travel snafus, culminating in our flight finally being cancelled. We decided to rent a car and drive the final leg of our journey, which was from Dallas to Austin. Did not have a reservation, but thought we’d try our luck to see if any vehicles were available. When we finally reached the counter, I asked to return the car to the Cedar Park, TX. location, as this is only about 15 minutes from my house, and it would’ve been extremely convenient to return the next day. After looking for about 20 minutes, the man finally said that the Cedar Park location simply didn’t exist. I have rented from that location twice in the past (the last time was about 3 months ago), and I drive by it all of the time. I know it’s there. I pulled it up on my phone so he could see the address, phone number, etc. He said he still couldn’t find it. At this point, husband and I are exhausted and just want to go home. We finally tell him to just pick the Austin airport as our return location (which is about an hour from our house) because it seems to be the only one he can find with relative ease. He says that we can call the location the next day, and easily change the drop off site with no problems.
I call the next day, and am told that I can change my drop off location to Cedar Park (which does exist) for about $ 60 dollars more. On top of the $ 140 that I paid to rent this tiny car for one day. I’m sorry, but that’s just ridiculous. Maybe the total to rent the car would’ve been $ 200 if we had been able to pick Cedar Park as our drop-​off location in the first place (but of course we didn’t have that option), and I would’ve gone with a different agency at that price. Just a pretty disappointing experience this time, and I’ll definitely consider using other agencies first in the future.

I’ve used Hertz DFW three times – no wait for «gold members»! Great, friendly service on the way in and on the way out. I was upgraded from a Chrysler 200 to a 300 — my only complaint was that when I asked if there were non-​Chrysler products, their system was down and they couldn’t tell me what other options there were. But overall, good!

Worst service ever get charged for full day because i was late 50 minutes in returning the car and no one told me that so I can keep the car for the paid date
Billing department will do extreme to convince you its your mistake
Customer service will promise you you and they will disappear
Try to avoid this company cause you will suffer

I travel a lot on business and routinely rent cars. I do most often rent from Hertz. My recent experience at Hertz DFW was really very good, including an upgraded vehicle and quick, polite and efficient service. I was very pleased

Had a very pleasant rental car experience this visit to DFW. While I have had challenges at this rental car location in the past; I had no challenges this trip. I received my carfirmation email with the appropriate car in the #1 Club Gold section, received a free upgrade (much appreciated!), did not have a long wait to leave the lot, and had an appropriate wait time upon returning the car.

Avoid this location. Most kiosks were not functioning and the ones that were worked slower than the humans on site because they are these live persons off site that must ask every question on earth because they are being recorded. Huge line to process reservations. Every other service at DFW was whizzing people through.

Hertz at Dallas Fort Worth airport. Waited in a long line. Man at counter was friendly enough but when I asked several times if my debit card was being charged at that time he said no. This was incorrect though because when I was reading the fine print in front of him it said the cost of the rental plus $ 200 would be held on my account until the end of the trip. May as well have charged me if this much was unavailable. The employee had no idea what he was doing in this regard.
The car was nice (Toyota Camry) and clean.
The return went smoothly, just parked and got it scanned by someone waiting right in the lot.
Overall, I don’t think I would use Hertz again because I felt it was too expensive. The insurance coverage charges were very overpriced.

I had a good car rental experience. I received a nice, new Nissan Pathfinder. The vehicle was in great condition and very comfortable.
My only small issue, which is the case with almost every vehicle for every rental company, is the windows were not very clean. Admittedly, this is a pet peeve of mine. I don’t understand why rental car companies do such a poor job on the windows.
Other than that, the experience was fast, easy and convenient. The woman at the exit that checked me out was very helpful, friendly and professional as was the gentleman that checked me in. Over the past year, I have really noticed a significant improvement with Hertz in this area!
Over all, a very nice car rental experience.

The car have a «fresh scent» smell that appeared to be used to cover up cigarette smoke. Another customer came back in while we were waiting and ask for another car due to the same problem. Car was ok. 35,000 miles. Hertz seems to use older and older cars now adays. Probably cars that come off lease at Ford (who owns Hertz). I don’t select Hertz if I possible. This was a deal through HotWire so I didn’t get to select the vendor.
Check-​out was rather slow. The employee just wandered around talking to others for 3 – 5 minutes while we were waiting. Check in was really efficient.

The experience was decent. I got to the rental center and waited in line. As soon as I got to the front my rep told me that my ‘gold plus’ allows me to skip the line, but they were spieling that or asking people if they were a ‘gold plus’ member.
My representative was very annoying. He kept trying to act like he was helping me out; like we were long time friends, using phrases like «my man». That’s the kind of hospitality I don’t like.
My representative kept trying to up sell me and I kept turning down the offer. On the third pass, I was so annoyed that I just wanted to get the hell out of there. Just to make this guy shut up, I took his vehicle upgrade but downgraded everything else. If I could do it all over again, I would have used the machine kiosks just to avoid this type of service.

No car in my hertz gold preassigned parking space. This is ongoing issue. I have to continue to get back in line and it is timely. Take note from National, pick your own can… No upgrade for the inconvenience. Also, everytime I try to book an award rental, the website says the location does not accept awards (Asheville, nc for example)? What??? I have around 8000 points and I can’t use them. Come on hertz…

I have rented several times from this location and had nothing but good experience. Clean cars and a very good customer service.

Hertz used to be a great place to rent — service levels now are quite erratic. Car was clean and as a Gold Presidential member, pick up was great. However, the gas tank only was only ³⁄₈ full (which I discovered while driving away after midnight) and it took an Act of Congress to finally connect with a human being who could help me. Supposedly was noted in the computer and yet when I returned the car, I was told there was no notation.
I’ve had several experiences in last few months where either tank wasn’t full or some minor maintenance issue. Really disappointed, as the last thing I want when traveling is having to correct hassles.

Easy, effecient, clean car and rental store/​parking. The agent wasn’t friendly, but the process went quickly, so it there wasn’t much time to be concerned about that. Soooo much better than Budget. Best, best, best of all was that the total at the end was what I expected as compared to other car rental companies who quote one price then surprise (shock) you with a total twice or more the quoted price at the end. I will definitey use Hertz again.

For the past year and a half, Hertz Gold program has not recognized me after signing up dozens of time. The last 2 times in Dallas when I rented the wrong car was provided and I get stopped at the exit check point like I am illegally trying to cross the border. Horrible experiences. Avis is much better.

A bit of a line at counter but very friendly and accommodating staff at both pick up and drop off. Had a little trouble finding the drop off as my navigation system kept directing me to a parking lot just beyond drop off. I Had to jump across the driveway, go into pick up and ask specific directions. Found it with their help! Maybe use drop off address on correspondence instead of parking lot? Other than that glitch, great rental experience.

Excellent service. In and out in minutes. Vehicles was well maintained and clean. Would recommend this place to anyone.

Hopefully you don’t have any problems with your rental car. My rental had a tire pressure issue causing me to have to stop every hour and fill up the tire, even though the tire had no visible punctures. After spending hours on the phone with the corporate offices, since this location isn’t open on the weekends to offer support, I was told to bring the rental to a Dallas location to switch out the vehicle. After an hour there I was told that I was unable to receive a different car since there were «licensing issues» with the location the car was originally rented from and there was nothing they could do. I was forced to continue driving the car with a leaking tire, stopping every hour, even after wasting so much of my time. I would recommend renting from a different location.

Why all the hate? This may have been the best car rental experience I have ever had. Shout out to Raachid! (Sorry if I spelled that wrong). I am under 25 (24), and that makes renting a car a big PITA. Especially with underage drivers fees. Well with a tip to join the USAA and make a booking through there to waive my fees, the world of car rental was open to me! Hertz proved to be the lowest priced, and even broke down extra charges per hour (as I needed only a half– day), no other rental company did that. And they had their manager’s special car, which was fine since me and a friend were just using it to get around the city. I got a Hyndai Accent, which was more than enough, and it average 35 MPG. It was perfect!
I joined Hertz Gold and had all my preferences and information setup quickly. I got to the counter and showed Raachid my credit card and ID, and he let me know since it was the first time they need to verify my Credit Card. He then let me know next time my name will just be on a board outside with the keys inside the car, ready to go. And less than a minute later told me I was verified, and in fact my name was now on that board with the spot my car was in.
All in all, it took less than 3 minutes to get me from counter to car, and this was as a first time Hertz Gold customer. This was amazing, the rates were amazing, Raachid was friendly and didn’t waste my time and try to upsell me on things that I let him know I didn’t need. Thanks!