Heatherstone Apartments

Heatherstone Apartments used to be a great place to live when Fairfield was managing the complex. Now, since BH Management has taken over this property has gone down tremendously. BH Management clearly owns multiple properties and have trained their staff to give bogus answers which equate to ignoring their residents. I have reported an A/​C outage 3 times and have been told they will not come to fix the air unless it’s 80 degrees outside. Now we live in DFW. If it’s 77 outside then it feels 87 in your house. It got to the point where I didn’t even bother to call cause I already know what will be said. Now the air is completely out and they have to replace a part which I’ve been told is $ 800 dollars (totally not my problem as a resident). I pay my rent on time every month and can not get good customer service. I asked for a corporate number and was given a bogus 800 number that just rings. Again, another way to ignore resident complaints. I have never been impressed with BH Management properties in the past and would have never moved here had they been the owners initially. Save your time and money and go elsewhere. NO to Heatherstone and NO to BH Management!!!

I like Heatherstone Apartments. We’ve lived here for four months, and so far so good. The management and staff are all great and professional. I haven’t had any issues. All of my maintenance requests are looked into either the same day or within 24 – 48 hours. The community is diverse, and I’ve seen a lot of working professionals. As for the location, it’s very convenient. There’s a Walmart and Aldi about 1 minute away and tons of restaurants/​shopping options nearby. We were looking for a place in far north Dallas. After looking at 50+ apartments, this was the perfect fit for us in regards to price, space, and amenities.
Pros:
–The apartments are updated and priced decently
–Small, quiet community
–Fast maintenance service
Cons:
–Seems like there are more paid parking spots than free ones
–The main office does not accept debit/​credit cards for rent payment
–The fitness center is closed on Sundays (which is a great day to workout)
–I have an updated apartment, but the appliances are old.(It definitely takes away from the décor.)
If you want to know the specs, you’ll have to contact the office, but the above is just what I observe and feel is important.
So far so good, but if anything changes, I’ll be sure to let you know.