H&R Block

This H&R block has the rudest employees. I had an appointment to file my tax returns and I am a return customer for years. The employee who I worked with was Liz Mendoza. She spent 10 minutes with me and when it came time to file, she told me it would be $ 148 for a simple return. I told her that online with H&R block it was less than $ 15 for the exact same thing. I told her that I would rather file online. She said that I was going to «pay for her time». She started berating me and said that I was there for an hour and wasted her time. This was untrue and I looked down at my phone and explained to her I had only been there 10 minutes. Being a return customer, I remembered that with H&R block there is NO obligation to file with them. I explained this to her, she went over to an older male employee and started snickering and pointing at me. He looked at me directly and said «if she wants to take advantage of you and leave, that’s up to her». So, I left. I called their customer service line at a toll free number and filed a complaint. The man I spoke with on the phone apologized for the employees behavior and did tell me that I was 100% right about H&R blocks policies, I am not required to file with them at all. He let me know that this information would be passed along to their manager for resolution. This was months ago and I never heard back.
I will NEVER recommend for anyone to go to this H&R block. Unless you want rude employees, terrible service and to be berated — find somewhere else to go.