GO-Airport Shuttle

I am actually sitting in the van at the airport right now. I called the phone number on my reservation and they said the driver would be there in 10 minutes. It was actually 20 minutes I can live with that.
The driver was very rude and took my bag and put it in the back of the van, opened my door and walked away to talk to other drivers on the curb. That was 30 minutes ago!!!
He came back once and I asked if we could leave soon and he responded with «yes», shit the door and walked back to the curb with the other drivers.
If you are any type of hurry do not use this service!!!

Not a happy Go Shuttle patron! I printed the directions from the web as directed only to find they were no longer listed on the kiosk at DFW. When I found a phone number to call for another airport I was «informed» that I was doing it wrong that I should have called even those I booked and paid online. I was also told that the driver was waiting outside, so I went out in the frigid weather for another 15 minutes and called again only to be told that the driver was on the other side of airport at Terminal A, I was at Terminal C!
When he FINALLY arrived, he kept the window rolled down with cold air blasting in as he continually huffed of electronic hooka device… From the look in his eyes God only knows what was in the thing! VERY UNPROFESSIONAL!
I told the clerk at the Omni Dallas Hotel they might want to reconsider their recommendation linked to their website. BEWARE!

It was fine. GO — Airport Shuttle was not the highlight of my trip to Dallas. When we arrived at DFW Airport and found the kiosk by baggage claim, I called to let them know we had arrived. I waited on hold for quite some time. When someone did finally answer, her instructions were vague and I repeated them back to make sure we wouldn’t be standing around in the heat like dummies forever. She seemed annoyed when I repeated myself.
We went outside and found our appointed waiting spot. And we saw the van almost immediately! Nope, not for us. :-(So we waited. And waited. It wasn’t awful (Cancun was worse.), but we had a reservation so it was a bit troublesome that we had to wait so long. When the van arrived, the driver was not friendly at all. The van was not comfortable. I think they could have used some maintenance on the vehicle as it sounded like springs were popping out as we were driving along. The shared ride thing was okay, but the guy in front of us was yappy on the phone. Our fault for scheduling a shared ride to make things «easier».
When we arrived at the hotel, it got weird. Our boss indicated that she included the tip in the payment when she made the reservation, so this would be completely painless for us. But this guy was looking for a tip. I’m not sure what for since he was less than hospitable and took forever.
The return trip to the airport was just about the same as the trip back except we waited in the comfort of the hotel lobby. I don’t think I would personally choose this option again.

They have the worst service that I have ever experienced! I had a PAID reservation for a pick up at DFW this morning. My confirmation had a pick up time at 5:19am. Not only were they NOT there, their customer service rep Elizabeth hung up in my face. She even had the nerve to tell me that they don’t do early pick up. Well why was I given an early time if it wasn’t possible??? I was told a taxi would come instead. After waiting forever, I finally get a call from a lost taxi driver. Thank God that Super Shuttle was there to do THEIR job. I will NEVER utilize their service again & I would advise everyone to stay away.

Very disappointed with go airport shuttle. I made a reservation for a certain time in order to have plenty of time to make my flight. After 15 minuets of waiting I called and they said a driver was on his way… Another 10 still no driver called again finally after 40 minutes a rude driver showed up who seemed to not care that he was late.

This business is a total scam! We pre-​paid for a car to take us to airport on Dec. 22 (74.00) to pick us up at 4am for an international flight. Called the night before to confirm, told the car would be there. At 4:08am when no car had showed up I clled to be told they were looking for the driver, after two more calls to be told the same thing and hung up on, at 4:20 we called a cab. The cab got there in 10 min. at 4:45 another cab called me to say he was at my house, I asked if he was with Go Shuttle and he said they couldn’t find a driver and sent him. By some miracle we made or flight and since it was Xmas holidays it was a miracle. I have sent numerous emails requesting a refund of my $$ as well as called again to be hung up on. So far no word from this company. I have to give a star for this review if I could I would give them 0, never use this group.

On an extended trip out of town and I was looking for a car service to DFW Airport because I didn’t want to park my car for 10 days.
Did a little web search and GO seemed to by a good selection.
The web page was easy to navigate and making the reservation was quite simple. And I was able to include the tip in my order.
My driver arrived on time in a very clean vehicle with a daily paper included.
The ride to the airport was comfortable and the driver knew my gate number. Arriving at the gate in under 40 minutes for Northeast Dallas.
I would recommend this service from my one experience due to the convenience and friendly service provided by the driver.
Make sure you give them a try on your next trip to or from DFW or Love Field. Let me know your thoughts.