Fitzhugh Urban Flats

DO NOT MOVE HERE UNLESS YOU WANT TO BE ROBBED! I have lived here a year on the second floor. Multiple, not just one or two, MANY apartments have been broken into on the 1^st 2^nd and 3^rd floors. Thieves are kicking in the doors and watching this place. Two young looking guys put a ladder up to our 2^nd floor balcony and attempted to steal our bike while we were home at 9:30pm. Thankfully, we stopped them but police did not catch them. Another apartment got broken into the same night and had belongings stolen. Not a safe area! I’m not saying this is the apartment’s fault, but just BE AWARE of the crime here.

Been here 6 months and really enjoy the place. Location is close enough to uptown to enjoy it, but far enough away to have more reasonable prices. Three pools, two dog parks, and a nice 2 story gym.
Staff and maintenance are very friendly and responsive. Great bang for the buck here. I have felt safe here on the 3^rd floor, but taking a star away for reported break-in’s to cars and apartments.

Unless you want your stuff stolen. Dont move here.
Crime has shot up. My brothers truck got broken into and all his tools stolen. Stay away!!!

I thought this place was amazing when I moved here. The staff and location were great. Until apartments are being broken into with people at home! At gun point! Consistently! The office does not care at all! There is no reason to pay these prices for this. Targeting females as well. Not worth it at all. Dangerous and expensive

The leasing staff here is so nice! Tyler is so sweet and helpful! I love the monthly brunches, also!!!

Great staff! Specially Angela, Tyler and April Are very attentive and friendly. Great location close to 75 uptown, Greenville just a few minutes away. Pool number 3 is the way to go. Maintenance team is very responsive and the brunch every month in weekend is the best!

This place is amazing! The location is convenient, the complex is beautiful and always clean, and the staff is AMAZING!!! They go above and beyond to make sure their residents are happy. This is also a great place if you are looking to meet people and make friends since the staff is always hosting fun social events. For all of you fitness enthusiasts, the gym is actually much more than I expected of a typical «apartment gym». Great equipment, plenty of space, and clean! I’ve lived in a couple of complexes near this area and this one is the best BY FAR!

As a resident for the past 2 years, I will be a little bit sad to leave Fitzhugh Urban Flats. It’s a great location — great access to Tollway, 75, 35, and 30. It’s close enough to Uptown, but you’re not right in the middle of everything. It was also 1 mile away from my work, which was a huge plus.
Ultimately, I ended up moving because, as they say, the rent was too damn high. I know the real estate rental market in Dallas is out of control right now, but $ 1200 for a 700 square ft studio seems a little excessive.
The management company was great, but they should be. Personally, I don’t give extra kudos for them emailing me to let me know that they have a package of mine. I do appreciate that I could email them allowing them to give my mom or my cleaning lady access to my apartment and they would do so.
In the past 6 months my main issue with Fitzhugh was the parking garage. In my entire 2 years of living there, I never had as much trouble finding a parking space in the garage on my floor as the past 2 years. I don’t know if they suddenly leased out all of the 3^rd floor apartments or what, but it was like the mall at Christmas.
Lastly, beware of the proximity of your apartment to the «main pool» in building 3. It’s fun, to an extent, but it turns into a bunch of 30-​year-​olds reverting back to frat party days. In all seriousness, it’s obnoxious. I like to party on weekends just as much as every other 24-​year-​old recent grad, but amplified sound? A pool so crowded you can’t see the water? Broken bottles and trash everywhere for days? Not in my backyard, thank you.
Overall, I think I would have stayed at Fitzhugh if I had 1) a bedroom door 2) an apartment further from the pool and 3) rent under $ 1000.

I really enjoyed living here. Good location, fantastic management that makes the place a community to those that live there. Beautiful amenities and security to ensure that those young professionals living there feel comfortable and enjoy their lives there. Only negative we’re older people living under me that complained, but again management backed me up.
If you enjoy fine living in uptown, great pool parties, and great units, check it out. If I move back to dallas, I’ll definitely be back here.

Place is terrible. Units are exactly what you would expect for the price. Once you’re signed up, the management doesn’t give a shit about you or your needs. They tout three huge pools and a gym. Gym always has broken equipment and you’re only allowed ONE guest to the pool. And they police it. Who would go to a pool with one guest? Are we not adults? Not re-​upping my lease. Been here three years and haven’t moved simply because of convenience. Now they’ve made the decision easy. FIX THE MANAGEMENT. Poor. Rhonda runs the place like a prison camp. Piss off.

The location is fantastic, parking is plentiful and the only 2 times I’ve had maintenance issues they’ve literally responded within about 30 min. Seriously. The people who work in the main office can be a little flighty (some would say slightly rude at times) but how often do you really deal with those people anyway? Who cares? Honestly, I’ve never dealt with an apartment complex that didn’t have at least 1 bitchy employee in the front office. Its unavoidable. Anyway, I like that the community is completely gated (including walk-​in gates) and that the residents are mostly young professionals. The valet trash pick-​up is also super convenient.
As far as the surrounding area, its definitely gets sketchy the further you go away from Central Expy (liquor stores, check cashing places, strange ethnic restaurants) but not «dangerous». As with everywhere else, you definitely need to lock your doors and not leave valuables in your car (that’s should just be common sense though really) but I’ve never felt anything less than safe here.
I love where I live!

Edit: I had previously given it 5 stars but unfortunately I have to change my review to give it 2 stars (and I’m being generous).
What’s changed? Management enforcing policies or lack or thereof:
1. Pet policies are not being enforced. Several new residents are not picking up after their dogs. There’s dog $hit everywhere.
2. Residents are bringing their pets in the pool. On reporting this to the management, they said this was a Dallas City Ordinance violation and I should call the police not them
3. Some residents put trash out on non-​valet days so at times it sat in the breezeways for 3 days straight.
4. Thefts have gone up significantly. Several cars (including mine) and couple apartments have been broken into in the last couple months.
There are several more, but you get the gist. Reminds me of The Bronx. Moving out End of this month. .
_​_​
Previous review begins here ***NO LONGER APPLICABLE*** left it here, so folks know the good things that once existed.
Love the place, and the location. Close to Knox/​Henderson, Lower Greenville, and Uptown areas. I’ve been here since 3 years now, and since the new management has come in (about a year and half ago I think), service has gone up considerably. Management team/​ladies are super helpful and friendly.
Where units are concerned, you can choose from a bunch of different layouts/​sizes, but all of them have great appliances and a modern look and feel to them. The rent is very competitive. A similar unit on the other side of 75 would cost you a couple hundred dollar more.
The community/​curb appeal is great. Community is pet-​friendly with several pet parks/​areas. There are 3 pools ranging from a party pool to a quiet laid back one, so you can take a pick, depending on your mood. Free covered parking garages is always an added plus, come rain or hail. Visitors can park for free as well — there’s plenty of parking space. There are ton of other amenities as well including an awesome gym, with classes led by trainer a couple times a week.
I’ve seen/​heard people being concerned about the safety in the neighborhood but with cameras installed in parking garages and overall increased security measures, I haven’t heard of any crimes in our community in the last 6 – 8 months.
Definitely recommended!

I would describe my year-​lease here as… ok. I really enjoyed the amenities here, the nice pool, grills, covered parking and gym. Maintenance is responsive and fast, and my apartment is kept up nicely. But… that doesn’t make up for some of the issues I ran into while living here.
1) The main pool turns into a spring-​break fest in the summer months, and it’s absolutely disgusting. The parties leave a mass of garbage, bottles and cigarette butts everywhere. It’s extremely loud and trashy. One of the reasons I moved to this apartment was because they told me it WASN’T like the Villas on Katy trail pool. Fail.
2) I’ve never felt unsafe at this building, but the neighboorhood is less than pristine. Directly across the street is an empty building and liquor/​check cashing store. Directly behind the building is a low-​rent property, there are kids running all over the place and balconies stacked high with appliances and garbage. It’s far enough away from Henderson to attract some unsavory crowds.
3) The leasing office staff is not very helpful, and they don’t seem to care about their residents. My rent is comprable to prices in the nicer and more popular uptown neighborhood. I was rushed to lease when I first moved here, but I’ve learned my lesson about lease prices. When I attempted to negotiate a lower rent for another year lease, they offered to lower their original offer by $ 3 per month!!! Ridiculous-I’m moving out.

I second everything the poster before me has mentioned! Weekend burgleries in the parking garages have never ceased in the two years i have lived here, in addition to three of my friends windows being smashed in while parking on the street. The smell of dog feces and urine penetrates to all of the hallways on the first and second floor… so i hope you enjoy that in the summer months. The walls and floors seem to be well below industry building standards and you can hear neighbors on all sides. The management team is the worst i have ever encountered and when they towed my motorcycle «by accident» i barely got an apology and even the property owner felt no remorse but offered to have their insurance cover the damage. The pool is always closed for whatever reason and when its open, you better enjoy it because the police shut it down at 10:00 p.m. on the dot. DO NOT BE FOOLED BY THIS PLACE!

The place is beautiful but beauty is only skin deep! I’m in sales and the first rule that I follow is to nurture and develop personal relationships with my clients. This place needs to go back to customer service elementary school. First, I’d like to say that this place bills itself as a nice alternative to the properties in Uptown, with comparable amenities, class, and demeanor. I don’t think it matches my friends places in any of these categories. Dealing with anyone in the front office besides the lowest level employees is a nightmare. I had a terrible time working with them when my motorcycle was stolen from the complex. I feel like these people weren’t loved enough as children and want to take it out on other people who they might be jealous of. Maintenance is slow to respond and does a marginal job. Problems are patched, not fixed, and not with the level of service expected. The cleaning staff /​grounds crew deserve a 5 star rating. They know how to talk to people, be genuinely friendly and open, and I would hire them in a second to be my greeters at my apartment complex. The revolving door of management companies also increases confusion of the tenants. They can’t even keep the ledger straight. I just walked in my door to find a late bill. I’ve paid every bill on time and in full since I’ve lived here, and I have electronic proof of every transaction. Apparently theres a missing water/​sewer bill on my account… worthy of a hefty (10x+) fee. If there really is a discrepancy in my ledger, I’ll fix it (which there isn’t, unless they want to play the game where they don’t notify me of charges). No notification of an error, no phone call, or even email. A silly piece of paper shoved in my door right before the place closes so they won’t have to deal with me on a Friday night! If the fine sticks, I’m going to the BBB to file a complaint. This complex is bottom of the barrel, and you would be better off to find a place nearby in uptown for THE SAME PRICE that doesn’t have nightmare staff. I forgot to mention how the City of Dallas likes to close all 3 pools at the complex because the complex can’t keep up with code. They don’t tell the residents why the pools are closed, though. Also, resonating with other posters comments, make sure you don’t buy everything that the leasing agents tell you. The amenities have all changed, gone are the breakfasts and the other silly shit they try to bring you in with. I have more to post about this place but I have stuff to do, so I’ll follow up with some more of my observations. It’s just a poorly managed facility with really crappy people (save a few) who keep it going, with tenants who get roped in and can’t wait to get out.