Fairfield Inn & Suites Dallas Park Central

I have to drop my previous review down to two stars after having my graduation party in their meeting room. Between the planning and the payment process afterwards, this became a complete disaster.
First, I was working with Raven Williams, the GM for this specific location. Raven was incredibly unprofessional and lacked in follow-​through. We sent numerous emails back and forth and I asked he to call me numerous times so we could have a conversation and she continued to email. She sent a contract and I returned the contract a day later with reservations and she dismissed them. When my husband went to the hotel after work to sign the payment form that Raven had left with the concierge, he was told that they had no idea what we were talking about. We both met with Raven that afternoon and she proceeded to blame the back and forth miscommunications on Yolanda, who we have never even met. We signed the forms and submitted payment that day and Raven assured us that everything would be good to go for our event.
The day before the event I went to the front desk to make sure everything was ready for our event the next day. I grew anxious when the woman behind the counter looked at me dumbfounded and told us that ‘Raven no longer works here anymore.’ Our name was on the date in the event book, but our signed contract (the one I was assured was in the books) was nowhere to be found. I had to log onto one of their lobby computers to print one out to show that we indeed had scheduled our event for the following day.
Rebecca, the new GM came out from in back and introduced herself to us and assured us that she would get this straightened out. She immediately started making calls to fill in the gaps that were missing. After she had everything finalized, she told me not to worry and that she would take $ 100 off of our rate for the headache that we had been put through. I gave her a hug, because I finally felt as though our event would happen. When I asked her if she needed the card, as there was no payment on file, she told us not to worry about payment until the event was over. We thanked her and left the hotel for the evening.
The day of the event, everything ran smoothly. We were able to get into the room and get everything set up. In our contract we had been promised iced tea, coffee, and water. My only complaint the day of was that drinks were still being set up at 5pm when the party was getting ready to start. My husband had requested earlier that day that everything be ready at 4:30. This would not have been a big deal, but I was already on edge due to everything else falling through.
Our party was wonderful. The space was perfect. We enjoyed having the room. I thought everything was finally fixed until my in-​laws (who were picking up the tab for the meeting room as a graduation present for me) went to pay. It took them 30 minutes to check out. 30 minutes. 30 minutes we could have spent spending time with family we hardly get to see. The woman behind the counter, asked for my father-in-law’s card two different times and promised that she had everything straightened out.
Yesterday, I received a text message from my mother-​in-​law sharing that she had been charged for the room twice. Again, this would not have been a big deal, but with all the hoops that we had to jump through, I was irate.
I sincerely had hoped having our event at the Fairfield Inn would relieve the stress of hosting at my own home, just down the street. Even with the $ 100 discount, this event became a cause of stress and a pain. I am frustrated that a week later, after the event has already happened, that we are still having to clean up the mess.

Neither treadmill was working and the design of the front desk right next to the entrance is nuts. I stay at courtyards and now I know why. Lesser hotel brand.
Rooms are fine.
Beds need an update

Kind of amazed at all the reviews saying they got good customer service. My experience was anything but that. There were so may things that went wrong that I actually had to rewrite my review so that it’d be short enough to post, so here goes.
Boyfriend and I live in Fort Worth, had to work late event near this hotel on New Year’s Eve, stayed here to avoid driving home with drunk drivers on the road. Before booking the hotel, we checked to see if we could have late check out of 2 pm. When we checked in, again I asked for late check in and was told we could check out at 2 pm and that a note would be made for housekeeping so that we wouldn’t be disturbed.
At noon, we are awoken by housekeeping banging on our door, and VERY forcefully trying to open it, despite having the do not disturb sign out. Because we latched our door, housekeeping was not able to get in (though they did try to loudly slam the door open despite this), however seconds later the phone starts ringing and I pick it up. It’s the front desk and the lady is incredibly rude and short with me, asking if we plan on coming down right then or if I want to be charged for another night’s stay. I just felt like I was being treated as a pest and an idiot at that point, especially since I made absolutely sure on two separate occasions that we could check out at 2 pm. At this point the fault lies solely with them. I told her that we were told we could have a check out time of 2 and that the man that helped us the night before told us he would make a note of it, but she snapped back that the latest we could check out would be 1:30. Ok, I’m sorry, but at this point, if you’ve already ruined the start to a person’s day and have been incredibly rude and condescending to your guest AND the hotel has messed up COMPLETELY on their end with a miscommunication or what have you, the least – THE ABSOLUTE LEAST – you can do is just go ahead and maybe just… honor the original request? Or here’s just a super crazy idea. maybe even throw in an apology too? No. It was the opposite. She just very curtly told us we needed to be out by 1:30 and then HUNG UP ON ME.
Other highlights include:
One bath towel did not appear to be washed (little dark curly hairs and a small orange stain on it.)
When checking out, I tried to look at the front desk lady’s name tag to get her name and she covered it with her jacket. Could’ve been a coincidence, but I feel like she knew she must have had been unnecessarily rude.
Due to rushing to leave earlier than expected, I forgot a somewhat expensive item. I realized I had left it that night after I got home, so I went ahead and tried to call them before I went to bed. The guy basically told me they might have it in lost and found which the day crew has access to. He said it was locked at night but if I wanted to call him back later he could maybe try to look for it. I decided to forget it that night and called again during the day. The lady who answers the phone just asks for my name and room number and tries to look it up on the computer??? Even though there’s supposedly a lost and found? It was just really weird that I got conflicting answers from the man and the woman. I really just feel like maybe they didn’t want to bother actually looking for it.
I did reach out to Marriott customer service later that day. I’m not really big on leaving super negative reviews, this is actually my first hotel review and I’ve stayed at a lot. But even after all of that awful stuff happened I still wanted to give them a chance to redeem themselves on their end before going any further. The lady I spoke to on the phone basically just took a report of what I said and forwarded it to the manager of the Fairfield and told me to wait up to 3 days to hear from the manager. Kind of an impersonal way to handle it if you ask me. I finally got an e-​mail from the manager and all it was was a standard apology letter assuring me that the issues were brought to the staff’s attention and thanking me for my stay. Man, that really just felt like the ultimate slap in the face after everything that happened. Bringing issues to your staff’s attention isn’t going to do much to undo the way I was treated or replace my lost item.
Never have I encountered such terrible customer service at any hotel, or any business at all for that matter. I am still incredibly angry and upset and the way we were treated. If you run a business in hospitality, your goal should be to make your guests feel comfortable and welcome. This hotel was anything but hospitable. If your staff makes mistakes or miscommunicates with each other, they need to take responsibility for that! The fault does not lie with the guest! I have booked a Fairfield stay for my boyfriend once before in the past, but this was my first stay at one. It definitely left a lasting impression.

Thank you, Fairfield for a wonderful stay! My family came here for a wedding and they made our stay very comfortable. It’s near the HWY and easy access to restaurants and gas stations. It is very clean and their beds are comfortable! A/​C worked perfectly (which I love) cuz it was still warm in Dallas even in December! The staff were very helpful and friendly. Hot continental breakfast, it is satisfying! Can’t complain about it. I recommend this Hotel for a stay in Dallas! the only thing that was an in convenience was the key cards and pillows were a bit hard. The card keys, they had to re-​key it in the system 2x but that was all. Overall, it was a wonderful stay for my family! Kids loved the tv and Disney Channel! Thank you to the manager in charge! You are doing an awesome job!

My first time at this Fairfield Inn & Suites in northeast Dallas and I must say I’m glad I chose this hotel after a long day of holiday shopping! From the moment I stepped inside the hotel to check in I was immediately greeted by the courteous staff. The hotel has seem to underwent a remodel not long ago and that is always a plus! The staff gave me a goodie bag upon checking in which made my stay feel all the more special. For $ 100, you get a comfortable spacious bed, room with mini fridge, microwave and a work desk, perfect for a one night stay! The next morning the breakfast was very good, what you would expect at an IHOP for the eggs and waffles but complimentary even better! They offered sausage, eggs, Texas shaped waffles, cereal, fruit, oatmeal, yogurt, juice and coffee! Needless to say, I will be returning to this hotel anytime I’m in Dallas in the future. Way to go, Fairfield Inn & Suites Dallas Park Central!!!

We checked in very late at night but earlier than planned and the attendent was pleasant and gave us a snack. A few minutes after I came in from the mall with my toddler there was a knock at the door and one of the front desk people had a balloon for her. They have a washer and dryer that I needed unexpectedly. I enjoyed the pool. They also have breakfast and there were cookies one day. It was a great stay.

This place is a pretty solid hotel. As a platinum première, the staff gave me a gift bag that included water and snacks.
Rooms are pretty spacious and is a pretty standard Marriott room. They so have a nice flat screen and have quite a few channels for your entertainment. The AC/​heater is located near the windows.
The best thing in my opinion is that the pool is indoor and they close at midnight. Generally speaking, Marriott hotels close the the pool 10ish.
The breakfast is the usual such as eggs, ham, oatmeal, etc.
Parking is free. They have plenty of spots and the hotel is closed to Walmart and a bunch of restaurants.
The only caveat to this hotel is the gym. The gym has limited equipments and they close at 10:30. I prefer hotels that keep it open 24 hours.

Very nice hotel. This is in an area right off the freeway (very convenient to get on and off the freeway). You can walk to several restaurants and convenience-​type stores.
Audri was VERY nice. She was so nice at check-​in — then came to our room because the TV remote didn’t work (excellent customer service!). My room was very clean. I loved the cloth shower curtains in the big bathroom. There was a nice work space with lots of plug in thingys. The plug-​in thingys are good because these days you have a lot of stuff to charge and you can never have too many plugs.
Breakfast was free, wifi was free, and parking was free. All good; no complaints!

Came home with bed bugs in luggage. Hotel manager said she would return calls many times but did not until until after Marriot Customer Service was called. Claimed no bed bugs were found in room.
Suggest you find another location to stay at.

We vacationed for a week in the DFW metroplex, and for 5 of those nights, we stayed at the Fairfield Inn & Suites off the LBJ Freeway in Dallas. We booked on
, which worked perfectly, and we had no issues at check-​in, with prices exactly as we arranged on the website (which was actually cheaper than using our AAA discount!)
The staff was friendly and responsive to the requests we had for everything from breaking a $ 20 to more shampoo to sending security to shut a couple who were fighting in the parking lot at midnight up. Food at the continental breakfast bar was really good, and during the 4 days we ate breakfast, they had a nice rotation of various food items. I loved that they offered fresh grapefruit instead of the run-​of-​the-​mill apples and oranges, and they also had hard boiled eggs and Greek yogurt, which were perfect for trying to stay somewhat healthy on vacation.
Our room was brightly painted, linens were in good condition, and everything had been meticulously cleaned and arranged. I love the pillows. Bathroom was spacious, extremely clean, and the faucets and shower head had a good amount of water pressure. The provided toiletries were also of nice quality.
We used the fitness room a few times, and I found it to be more than adequate for our stay. Two treadmills, an elliptical, and free weight bench are set up in a nice modern space, and they offer a water dispenser as well, so you don’t have to buy extra water from the vending machines.
The pool area is the only section of the hotel that I found a bit lacking. While the pool is very nice and they offer a handicap accessible entry system, there were no towels available, and the hamper for used towels is made of white wicker, which is showing all kinds of mold from the moisture in that room. A plastic or metal receptacle would be a wiser choice. But what really got me was the ring of mildew around the rim of the whirlpool tub. The water in the hot tub was barely bathtub-​warm, and there was so much black gunk around the edge that I was afraid to lean back. It just needs wiped down more regularly.
Other than the whirlpool issue, we had a fantastic stay and would absolutely stay here again on future trips. Thanks to the team at Fairfield for a great extended visit!

As a Marriott snob, I had roughly a handful of options as I simply wanted a clean, comfortable room for one particular night in the DFW Metroplex.
Rather than go with my usual choice of a Marriott property in Las Colinas that are usually available at the lowest reward level, I tried this property for the first time.
As other Unilocalers have detailed, the staff here makes a real effort to be friendly and accomodating.
The hotel itself was very clean and all the amenities in my room seemed new and in working order. My king bed really gave me a good night’s sleep, the A/​C in the room was excellent and the bathroom clearly looked new.
While I was a little disappointed the printers in the lobby did not work (one of the friendly desk employees offered to print out anything I needed) and that the free breakfast did not include fresh sliced fruit or individually wrapped breakfast/​granola bars, this property more than justified the 7,500 Marriott Rewards points used for the free night.
Also, thanks for being conveniently located right next to a Jack in the Box, making it way too tempting to swing in there for a couple of those damn cheap tacos.

I’ve stayed at Fairfield Inns in the past and found them to be reasonably pleasant and this one didn’t disappoint either. It’s my understanding that this location is newly renovated and I can attest that it’s nice. My room looked just like the photos online.
The staff was extremely friendly and hospitable. The neighborhood wasn’t the best as many have said (I wouldn’t walk alone), but it wasn’t as bad as I had envisioned given the reviews. Ha and clearly I didn’t think so horribly to still have booked the room!
The continental breakfast was okay. Nothing spectacular. Select cereals, toast, and bagels. Eggs, pork sausage, waffles, yogurts, and apples. Tea, coffee, juice, and hot chocolate.
Nearby the LBJ/​Central DART station which was convenient. Like i said, I wouldn’t walk though. If you plan on using that as transportation in Dallas, find a hotel within walking distance or budget for the cab ride. Cab ride to this one is about $ 11 – 12.
I’d stay here and at many others again.

My first impression was the empty beer bottle in the grass in front of the hotel, so my expectations were low. However, the interior of the hotel was nice! The room was comfortable and clean. The staff wasn’t overly friendly (the lady who checked me in was great, but everyone after that was borderline rude). The morning I checked out, I tried to print my boarding pass using one of the two computers in the lobby, but the printer wasn’t connected. I don’t think the woman using the other computer to watch what appeared to be some BET reality show was even a guest, as she (quite loudly) joked and carried on with the woman at the front desk (by hollering back and forth across the lobby. Super classy). Anyway, I gave up on trying to make the printer work and just left.
Overall, it wasn’t a bad experience. Had the woman at the front desk (and the other «guest») been a little less ghetto fabulous, I might have given it more than 3 stars.

Now that it’s renovated, it’s the newest Marriott property in the area and awesome! Staff is fantastic!

Nice, clean facility. Their staff are competent and friendly, probably the best thing about this place. Rooms are more than adequate. They have HDTVs, but no DVD player. If I had brought an HDMI cable, I could have plugged my laptop into it. The hotel doesn’t have any, and all of the stores in the area, including WalMart, are charging $ 30+.
Conveniently close to WalMart, gas station, car wash, restaurants. Continental breakfast was OK.

I liked my stay here, and got a great night’s sleep (but not as good as a night of friends and beer pong on the couch). The curtains are hard to draw and they put me on the ground floor right in front of the parking lot whereas I requested an upper floor.
Everything was to my liking, and the reservation went fine. There’s no laundry here though, but they’ll give you access to the Homewood Suites across the parking lot as they have the same owner.

This may not be the best part of town… but it was close to the office I needed to work at. They have a great AM breakfast and wifi worked fine. Was close to a bunch of restaurants, too.

Standard Fairfield Inn layout. Not in the best neighborhood, so there the front door locks after dark and you need to be buzzed in if you don’t have a key. Pretty poorly trained staff. But the price is right at $ 65-​$ 75 a night, depending on the day of the week and time of the year. Free wireless and breakfast. Clean rooms. Lots of restaurants nearby.