Extra Space Storage

Me and my husband decided to get a storage unit at this facility because it’s very close to home. My husband is a roofer and has a lot of equipment he uses for work. Instead of having to bring the equipment home and up the stairs to our apartment, he goes every morning and every night to drop the items off there. We have never had any issues, we go and come as we please. At one point we needed a bigger unit and we needed it as close to the door as possible. The staff members were very friendly and had the bigger unit ready for us the next day!!! Very clean, safe, and friendly facility.

The space is immaculate and the staff is both courteous and helpful. I only needed storage during a home remodel, but I would definitely use these folks again anytime I need storage. Great experience.

Very friendly and helpful staff. LaDell, the manager, does a good job of quickly explaining how the facility operates and conducts a walk around to familiarize new renters with the facility layout. The location is also kept clean and secure. Would definitely recommend them to others. So far, the price seems reasonable, but I’ve been told the company’s corporate office increases the storage fees about every six months. Not sure how significant the increase will be, so stay tuned for my next review.

I have rented this place for my deceased father-​in-​law belongings until we were able to go through everything. In the time there we had no problems with the climate controlled being kept comfortable and the unit was never broken into. My issue with extra space is that every six months they raise the rent. Not just a dollar or two but significant. The final straw was that we received another rate increase that took us to double what we were originally paying.
This is a safe place and clean. But beware that if you are planning on using Extra Space — either plan on getting out before six months — or know that you will have constant rate increases every six months.

One of the things I can hold important about doing business with anyone would have to be the trust factor. After all, that’s how most people rely on repeat business. (Which is needed especially in these times.)
My girlfriend and I moved into a new apartment off of Garland road. This place looked to be rather convenient and close to home. So I decided to go in on a whim and look at their rates for their biggest space.
As I go in, I get approached by the manager. (Her Name is Mary) Very polite.
I ask for her to take me to her biggest space available in climate control. She then takes me to a space that was made up of 2 10X15s. The top of the unit had a net as a roof. didn’t seem very secure to me but I was assured that there were cameras and it was very secure.
After looking at the size of just one side of the unit, I realized then that I’d only need one. So I mention that to her and ask her to clarify the size of the space and the rate. She tells me 10X15 and the discounted rate was 109.00 a month. I ask then if she has any available. She says no not yet but I can get your name and number down and call you on the 29^th /​30^th. One should be open then. I have her write the rate down along with the size on a back of her card just as a reminder.
:Fast Forward to the 30^th of August:
I get a phone call from the storage company and Mary tells me that a storage unit is now available and asks me if I’m still interested. I reply with yes. I’m interested. She then goes in to telling me what the pricing is for it which was nothing what I was quoted before the first visit there. I mention to her that she had quoted me 109.00 a month and now it’s 155.00? She then says «No sir, That would be for a 10X10.» Which was not talked about since we were talking about the 10X15. It was also one of the reasons why I had her clarify the size earlier.
She then goes down to 133.00. Again, It wasn’t the price originally quoted.
Just when you think it’s not enough, She tells me that I can think it over and she can call me back. And if I decide against it, she can take me off the list and give it to the next customer. By the way, She also mentioned that those were VERY popular and she had a long list of people who wanted them. I guess that was to create a sense of urgency on my part. Not working… Sorry. I was still trying to get over the current quote I was given. Trying to figure out why she even gave me the original 109.00 pricing.
If for some reason she misquoted me, she works there and she’s the manager. Aren’t you suppose to know the prices and rates?
I know that place is close to me but if you can’t trust the staff there with rates, How do you expect to trust them with you valuables. When you have as many music instruments as I do, You really have to make sure you don’t get screwed. If they were going back on their rate they gave me originally, What’s to say they would do the same as far as the assurance that it was secure even with the net roof they had?
If you can’t trust a company you are doing business with, don’t do business with them. It doesn’t matter how polite and friendly they can seem if they say one thing at one time and another after that. Can’t say I was happy about that at all. And it’s a shame, I wanted to do business with them just from the convenience factor.