European Wax Center

Amazing first experience! Highly recc Jami for all «major» services– really relaxing and makes the worst… pleasant!

I honestly wish I could rate this even lower…
DO NOT WASTE YOUR TIME OR MONEY ON THIS GOD AWFUL ESTABLISHMENT!!!
They hire some major assholes to work at the front desk.
They sent me to the wrong location, and when I called they gave me directions to the right one but were very rude about it. They didn’t mention the «9 minute grace period» on the phone, but when I arrived at 1:10 (just after getting off the phone with the b**** at the front) they wouldn’t let me proceed with my appointment.
I can honestly say that I’ve never been so disappointed with customer service in my life. Never had a problem with the actual waxes (when they’ve actual let me go through with my appointment), but these *c u next Tuesdays* that work the front desk might just run this place into the ground.
Might want to rethink who you decide to hire and communicate with your clients.

I have graduated to Jami being my waxtress. Honestly, I’d go sell my plasma to be able to keep up my wax pass here. I literally prance out of my appointment!

This is not the most spa-​like wax shop I’ve ever been to, but as much as I wax this is the most economical place I’ve found. It’s like a wax factory with only 15 minutes for each appointment-​dependent on how much you are waxing, of course. You are in and out quick!
Ask for Kristen! She has been the least pain-​inducing waxer I’ve been to thus far. She’s also the most thorough-​going over each area twice-​once in each direction so you are truly hairless. And she’ll tweeze any leftovers, which is usually very few.
This location is also better than Preston. More waxers and availability… plus you can pick up your dog food next door when you leave! Try it out and say I referred you!

Amazing! I had the most hilarious wax technician who kept me laughing and relaxed the whole while through. It wasn’t my first wax ever but here it was and you get half off your first wax so my Brazilian was only 23 $! And they’re super thorough with the area making it totally worth the time and money. Will go back!

I’ve had plenty of bikini waxes and I know they hurt… period. It’s never a «comfortable» experience, however, my experience here was probably one of the most unpleasant I’ve had. I swear Delilah took a tiny bit of pleasure in making it hurt worse than it had to and then talking to you as if you were a big fat baby for thinking it hurt («you think you’re gonna live?»). At one point she actually said «that was my fault… I got a little too excited». Excited for what? Ripping the wax off in the most painful way possible? After leaving there, I’m convinced that my pain had to be the source of her «excitement». Needless to say, I will NEVER be going back to this place, EVER. If I want torture, I’ll sign myself up for a day at the dentist with no drugs to dull the drilling.

Good experience. I was in and out with no waiting. Minimal discomfort. I don’t know why I haven’t done this before. So pleased with the results!

Don’t waste your time or money! I’m so incredibly disappointed. I used to advocate EWC to all of my friends, colleagues & clients — not anymore. Their customer service is subpar to any Dallas establishment. For the amount of money being spent everything should be pristine. Instead, you’re being rushed in & out while being snickered about behind your back.
The front desk is HORRIBLE! I don’t think they understand the meaning of customer service or being nice for that matter. Aside from trying to push you to buy products & set an appointment you’re unsure of that «you can always change later» they lack professionalism. After having to reschedule my appointment twice because of bad weather & an unexpected business trip I arrived early only to be treated with an attitude that could be found in a high school playground.
Their «specialists» don’t exactly do a good job either. After watching you awkwardly undress and get settled they lay on the scorching wax every which way possible. If you mention that the wax is burning you just get shrugged off in a «deal with it b*^%#» attitude. After saying something SEVERAL times & requesting that the wax be cooled you actually might get an enjoyable experience, until you get home of course. Expect patches, lines, and an overall mess for results.
Turnaround is incredibly high, so, once you find a wax specialist that you actually like be ready to say goodbye & spend another few months trying to find someone new. Yea, you would think finding someone else right away wouldn’t be a problem, think again.
Their main concern is to get you in & out ASAP. That might be up your alley but If I’m spending the time & money that I am for a particular service I don’t want to go home and do any adjustments to it myself. I expect them to do their job effectively and that is something you will not find at European Wax Center.
Oh, btw no your unlimited wax pass is not unlimited.

My first time at EWC Dallas location and saw Jordan for a Brazilian Wax. Jordan was AMAZING! This was my 2^nd time getting a Brazilian and she helped me relax, feel comfortable and even laugh while she worked her magic. I will no doubt keep coming to this place. Jordan deserves a bonus! I will come back to her every time.

So I came to EWC and saw Jordan and had more involved services so to speak than I normally book. Jordan was AWESOME AWESOME! She helped me relax and even laugh and joke around while she worked her magic. This place is awesome. Everything is very clean and I watched very closely. No, double dipping of the wax sticks and a clear process that prevents cross contamination. I will definitely be back.
A HUGE thanks to Jordan, you made the whole experience much better than I expected!

Kinda hard to find– next to Petco!
I had Jordan for Brazilian and she was great! Highly recommend! They use a patented blue self drying wax that doesn’t require any cloth strips– most people find it less painful. The appointment was exactly on time too which is great.

This place is great! I’ve been coming here for 3 years and will continue coming here! Here’s why:
1. Wax passes– You can save a lot of money by getting a wax pass! Buy 9, get 3 free– thank you very much.
2. Nationwide– If you have a wax pass, you can use it anywhere! This is a great perk!
3. Good products– The exfoliant and ingrown hair serum are both staples for me!
4. Friendly and helpful staff– Everyone I have been to has been great and the front desk is great!
5. Hard wax– no strips!
Check it out! First wax free! :o)

I have never experienced such rude customer service. I had an old giftcard I wanted to check to see if there was a balance. 1 girl checked me in, I asked about an appt, they rebooked someone else so the time I booked went away. Bottom line, don’t go here, they were talking about clients, and sharing stories at the register. Plenty of other places to go!

Front desk has improved significantly. I noticed there has been a turnover these last few months. Go EWC!

Ask for Delena, you won’t regret it. She’s so friendly and personable. Keeps you distracted as she rips off the wax. Waxing is never fun, but this place does do a good job and makes it as painless as possible. I wouldn’t go anywhere else.

I’ve been an EWC customer monthly for the past 4 years and I don’t have any plans of stopping. I switched to this location a year ago and I’ve been satisfied. I currently see Jamie and she pays attention to detail. It is never hard for me to make or change an appointment and I literally, not once in 4 years, have been taken back more than 5 minutes after my scheduled appointment. They take their late policy seriously with their guests and I LOVE that. The only reason I didn’t give 5 stars is because of the front desk staff. They don’t care about the customers or their jobs and its not uncommon to be ignored when you walk in while they chat with each other. Oh well, you win some you lose some and my wax is good so I’ll continue to be a customer here.

First, I want to say the place is nice, really clean and the front desk people are very nice. This was only my second bikini wax so you could say it’s still a little awkward for me. The lady i had (can’t remember her name) made the entire situation so uncomfortable. Instead of doing small sections at a time, she did huge chunks so the pain was almost unbearable. She barely did anything to help the pain such as applying pressure.
In addition, she made snickering comments like «this is obviously your first time» (not in a funny way but very condescending) and even commented on how my purse looked old (which was a very odd thing to comment on).
I’m now left with what looks like ripped off skin or busted capillaries that are painful.
I will definitely not being going back to European Wax Center but instead going back to Waxing the City which I had a fantastic experience before.

Finally a European wax center in Dallas I can get serviced at without walking out muttering bad words!!! Front desk girls are REALLY nice and friendly. My waxer was very nice, I just wish she moved a tad bit quicker. Other than that, I will be returning! WOOT! WOOT!

It’s fast and gets the job done. I use Jenny and she is fabulous but all business so if you want witty banter along with your waxing, you might want to use another technician.
The only reason it’s not 5 Stars is because the front desk customer service can be hit or miss.
If it’s your first time, there is no such thing as an ouch less waxing so brace yourself and breathe. It will be over soon.

I like the wax and the cost is reasonable (well it was– they just upped their prices). What really annoys me about them is that they well punish you if you are late a few times, but when they are running late (pretty much every other visit and I go every 2 weeks) they don’t care that they have wasted your time. They offer no apologies or other compensation to make up for their poor scheduling.
Also, they don’t answer their phones. I called 5 times one day around 3pm and there was no answer and of course their mailbox was full. How is that professional? They have no email listed anywhere so I had to email them through the corporate website and I never got an email back.
So they pretty much SUCK in the customer service area.