Enterprise Rent-A-Car

I rent from Enterprise primarily because of their Corporate grooming program. I began my 30+yr career via a similar program at IBM. This was my first visit to this location. It is located near my home. My experience was not what I am accustomed to at Enterprise. The car i requested was not ready — although my profile which has been in place for more than 5yrs is clear — and the car presented to me smelled of dirty diapers. I was presented two options; wait for another car to be retrieved from the airport (1 hr) wait or take a more expensive car which I did.
Admittedly this is not the first time this has happened however, 100% of the previous times the upgrade charges were waved.
The local team could use regular ‘random’ inspections to ensure they are providing the stellar level of service Enterprise is known for. Perhaps the scrutiny will weed out the person (s) responsible for negative reviews received.

DO NOT RENT A CAR FROM HERE. I’ve never encountered more disrespectful, impolite «professionals» who work in customer service. Their manager hung up on me when I asked her for her supervisor’s name and phone number. She claimed I was screaming at her… I can assure you, no such thing. Every person I spoke to at this location had an «I won’t help you» attitude. These people don’t care about their customers at this location. I have filed a formal complaint with enterprise corporate as well.

I got a rental here after having to put my car in the shop yesterday. I took my car to the near by Service King and they said they work with this Enterprise because they are near by. As soon as I got to the Service King, the woman who was helping me called the Enterprise and asked them to send someone over. I completed the process with her in only 10 minutes and had to continue to wait for someone from Enterprise for another 45 minutes. The Service King employee had to call them twice to see why they had not come yet. Finally, the branch manager arrived and had to drive me around the block to their office where it took another 30 minutes to actually get a car. I have never had to wait to long to get a rental car. When I got in the car I noticed the inside hadn’t even been wiped down. There was coffee residue around the center console. I usually use the Hertz that is near this location and have always had fast, helpful service. I only used this location due to it working easily with the insurance of the person who hit my car. I definitely won’t use them again. The Service King employees were very apologetic and said they would be contacting the manager.

Terrible, gross, disorganized.
Understaffed & not very helpful. Couldn’t locate my reservation for a long time. And even when I was going thru the very long checkout process, no one was preparing a car.
Car wasn’t ready, even though I had a reservation from 4 days before. Car arrived so dirty, we couldn’t discern if the car had scratches for the walk-​around check. Interior smelled. Found used tissues, hairnets, cans, etc…
I’m sure this company has nice centers, but this one is nasty.

I had to rent a car while my car was in the shop for repair. The other guy’s insurance company was paying for it. I walked in to this place and was greeted happily by an agent at the desk waiting on someone in front of me. While he was busy with him, another man came over to help me. He was insipid from the beginning. He barely said two words to me and was completely apathetic in his demeanor and his care. He practically barked at me «Do you have a reservation number?» and I said, «Yes, here it is.» He said, after getting me set up, «Wait here.» and left.
In about 15 minutes he pulled around with a brand new Hyundai Sonata — not exactly the BMW I’m used to but it was brand new and a full sized sedan so I was content. He said we need you to walk around the car and note any damage. The first thing I noticed was that it was extremely dirty and had not been washed. After I told him this, he never said a word in response. No, «I’m sorry, let me get it washed for you.» or «Yeah» or «And???» or anything! I said, well I don’t see any damage but it’s really dirty. «Initial here» he barked. He gave me the key and I left. He made me feel like a nuisance and like I had shot his dog or something. May have been a personal prejudice or maybe he’s just a prick, either way he was really rude and impolite.
When I returned the car, the guy that helped me was much more pleasant and was expeditious and friendly. He offered to take me to the body shop my car was in but since it was the next block I told him not to bother.
Overall, the car itself was fine, and the process smooth but they really need to work on their customer service and communication skills at this location. At least that one guy does.

Christie is the best manager here! All smiles and best service. They are nice and I am definitely coming back if I need any rental cars.

Best rental branch!

They did a terrible job (this is probably almost a year ago now), but they wouldn’t come pick me up from less than a mile away, saying I wasn’t in their service area, and they weren’t answering phones all day: I kept getting routed to other Enterprises, meaning that I had no idea at any point during the day where I needed to go to pick up a car. This seriously should have been the easiest thing ever, but they made my life very difficult.
I’d recommend using anyone else.