Enterprise Rent-A-Car

The team at this location was pleasant and friendly. The price was right and I even got a free upgrade. Since I used my own insurance rather than pay for theirs, the process took a bit more time than I would have liked — this was because of my insurance company — NOT Enterprise. The Enterprise representative needed to make sure that my insurance was valid since the company I use is not a traditional insurance company. I am happy with my experience and would come back should I visit Dallas again in the future.

Let me just start by saying that I am not sure why Enterprise actually solicits reviews when they have such a poor service level. But, given that I have now received two «We value your feedback» emails, I’m going to review it.
The good:
1) Rented a compact car for same day pickup with my Enterprise points.
2) Pick up arrived on time and was friendly.
3) No issues with the car.
The bad:
1) Despite there being four people behind the counter (two women and two men) no one acknowledged me.
2) The woman who finally assisted me was unprofessional.
3) While being checked in one of the guys randomly makes a comment to me that was completely unprofessional and soon after the other guy comments as well. Despite my obvious annoyance and attempts to ignore them, they both continued the conversation. I attributed the initial comment to youth, however, the second guy wasn’t as young so I can only attribute his behavior to ignorance.
4) Terrible pick up and drop off location in a parking garage with minimal space to maneuver.
5) No one available and ready to assist during drop off.
6) Long line of people sitting in cars waiting to be returned AND long line inside.
7) Still no acknowledgement to waiting customers.
8) No one behind the counter despite an extremely long line of customers.
9) Totally chaotic and disorganized.
10) Twenty minute wait to return a car.
This isn’t the first time that I have been in this Enterprise and they have been understaffed. However, it had been a couple of years, and it was the most convenient location and I hoped for the best. My mistake.
Terribly unprofessional, disorganized and chaotic. Do your best to avoid.

Worse service ever! They make you show insurance card to get car or charge $ 40 for the day, wtf! Then dropping at airport and they charge $ 75 extra!
The staff knows nothing, National Should be embarrassed to be associated with this company
Enterprise followed up and then ignored the email I sent them, absolute worse company ever.

Only one star because that’s the minimum you have to do the worst customer service I’ve ever had before I was told to find a cab to where I had a reservation after I was told my reservation would be honored at this location I will never ever return to enterprise ever ever again terrible terrible terrible

Enterprise confirmed me for a small sized car for the weekend at a special, ridiculously low rate of $ 50 for 3 days (you can imagine how excited I was) and then called me back 30 – 45 minutes later saying they didn’t have a car for me. I was told I had to call around to other Enterprise locations to find one myself. Then when I did so, after spending the better part of my Saturday vacation morning on hold with various locations, I confirmed a car at the Elm location, paid for the Über to get to their office, and was unceremoniously told they didn’t have a single car in the entirety of Dallas and I could sign up to be on an indefinite waiting list. I declined. I’ve had good experiences with Enterprise in Southern California, so I was surprised when they didn’t offer any recompense or solution. They blamed their call center for not knowing they were all out of cars, but I’m not sure how a major company like this kept confirming reservations anyways when it was hours between when I was first cancelled on and when I made it into the office with a new reservation. There were several other customers in the office having the exact same issue. It was disappointing after liking my SoCal experiences.

If I could rate this Enterprise a ZERO I would. Here’s the good, the bad, and the ugly:
1) The Good: Walking distance from any downtown location (hotel, etc)
2) The Bad: No cars when I walked in with a pre-​existing reservation at 7:45a. At 8:15a I was told I had to be DRIVEN TO ANOTHER LOCATION to pick up a car, which was «just around the corner and down the street»…5 miles away in heavy traffic.
3) The Ugly: Once I got to the location, they had two cars, both were FILTHY. I had about 30 seconds to get into a car and head out to my office for a meeting — which I was LATE for due to all of this nonsense. The car I was given had been smoked in, a thick cloudy film covering the windshield (that I had to get some windex wipes for or else I couldnt see through it clearly), no windshield wiper fluid, ¼ a tank of gas, and empty water bottles and papers littered in the backseat.
I called to give feedback to customer service and was promptly apologized to, and the insistence was nothing could be done unless I wanted to drive to the airport and exchange the car. SUPER INCONVENIENT. I travel a lot for work and Enterprise is one of the preferred brands we use — I have looped the travel department in to end our relationship with Enterprise due to a few complaints like this in different cities.
The audacity of the team in the office to try to sell me on «hey we sell cars if you’re looking for one» during this whole debacle was laughable. You have ZERO cars at your location, and the car you put me in was 5 miles away, gross and filthy with no gas in it… and IM going to trust a car purchase from your organization? THINK AGAIN!

I’m actually not sure how to rate them since there was no service. I called, ordered a car, told then where to pick me up, they said ok, and never came. We waited and called back 20 minutes after our scheduled pick up time but they were closed! I got a voice mail at 3:30 in the after noon. I can’t rate their service because there was none. Poor service. I’ll go with the other guys next time.

JUST THE FACTS:
Enterprise Rent-​A-​Car
1920 Elm St
Dallas, TX
Tel. (214) 939‑2192
#1.) Enterprise didn’t have the vehicle I reserved ahead of time online (waited in line for 30 minutes anyway).
#2.) Enterprise didn’t have ANY other vehicles. Literally. nothing with 4 wheels.
#3.) I arrived using Über’s service and I left using Über’s service. God Bless Über!
#4.) My total time wasted…2 hours and 32 minutes.
#5.) My total money spent on Über…$ 42
JUST MY OPINION:
Would I ever use Enterprise Rental Cars again?
Yes, if HELL ever freezes over!!!

I like the crew that works there. They work as a team — friendly and all about getting the job done. I didn’t have my Geico card so the guy called Geico for me and talked to the person on the phone so they would fax the card to them. I thought, «This poor guy probably has to do this several times a day for schmucks like me! How does he stay so calm?»
So they do a good job, got my car and had a few laughs with the girls with the big smiles… but the reason you want to get your car here (besides the pretty girls and the car) is what is accross the street!
The Majestic Theater!
I asked the girls if they ever been to the theater and they gafawed a little embarassed and said, «No, but I’ve heard it’s nice and I’ve been meaning to…» which is what all home-​town people say about tourist sites I think. Then she said, «There is a story that it is haunted…» and the other girls giggled and looked at her nervously while the guy filling out my paperwork smiled knowingly. She said, «Yeah, the guy who takes care of the place at night hears things and they boarded up one room.» You can see the room with black plywood over the window from the outside in my photo.
This Enterprise location has lots of bad reviews. I had a good experience. My car performed well and both pickup and drop off (Austin) was a good experience. I’ve always liked the conscientious and friendly people at Enterprise.

I called to Rent-​A-​Car got a confirmation number no problem — I got to this location and was told they had zero cars and could not get me one– they were «out of cars» they said I called the call center and apparently their systems don’t talk to each other and so they were over rented and out of cars

I had several rental cars from enterprise. I had couple problems of course. I just want to talk about latest situation. After I sold my car I needed to drive somewhere. I got $ 10 per day weekend special. It’s pretty good deal. But I had to use tollway and it should cost around $ 3 only. They charged me $ 18.50! No one ever can explain this ridiculous surcharge. How come it cost more than daily price. The previous car that I rented had toll machine on windsheild and this one didn’t have. I really don’t care about the money they charged, but this is unacceptable trap!

I rent from Enterprise more often than most of their competitors primarily due to their convenient locations near train depots, car service locations, etc., rather than just at the airports. The price is usually competitive, if not better than most, and the condition of the vehicles have always been excellent. Plus, just as advertised, they «Enterprise will pick you up.» The one issue I have found repeatedly, however, is that they never seem to have more than two people working the rental location desks, and have always have 4 – 5 people waiting in front of me and waiting for a longer period per each client served than at most of the other car rental companies that I have used.

Had to leave my car at the shop on Sunday after a dangerous encounter with a curb. It was late and the Enterprise near my house was closed but I reserved a car on their website and left a voicemail requesting a call to arrange a pick up early Monday morning. I was concerned because I wasn’t sure that they’d get the message earlier enough to pick me up. I shouldn’t have worried. They called me before they opened to make arrangements.
The pick up was seamless; the driver was friendly and the agents at the desk were super helpful and very efficient. Everyone there was smiling; their kindness really started my day off nicely.
The car I got was brand new, literally. I was the first to rent it. I’d reserved a compact car, but I got upgraded to a Chevy Cruze, and the heated seats were delightful during the cold spell.
I ended up needing the car a second day, & all I had to do was call them.
When I dropped the car off the agent at the counter remembered my name and asked if I needed a ride anywhere. Two different people asked me if I felt that I’d received excellent customer service.
It is clear that the people who work at Enterprise Car Rental on Elm are very focused on the customer experience. Don’t let old mediocre reviews scare you away.

Nothing improved; even worse. Avoid at all costs. Yuck.

Enterprise is a decent company, you just have to know how they operate.
What ever rate they give you IS NEGOTIABLE. Always tell them to give you a cheaper rate or you’ll go somewhere else.
The Elm street branch is the worst in terms of getting a good rate so steer clear because they do not want to work with you.

PROS: Convenient location.
CONS: Slow service and they’ll file a damage claim against you for preexisting minor damage.
CONCLUSION: If you rent from them be sure to INSPECT YOUR CAR at pickup with a magnifying glass and be prepared to pay heavily for even the most minor scratches or dents.
I’ve been driving for 20 years and have NEVER had an accident. I’ve also rented DOZENS of cars in multiple cities from multiple agencies. My SECOND time renting from this very location and they screwed me.
I returned a car, that was covered in MINOR scratches and dents when I picked it up, and they claimed that a 3-​in long dent (no paint damage) near the bottom of the rear fender was new. I swear, you had to look at it at the right angle just to see it. I’ve never had another agency make such a ridiculous claim. End result: $ 500 repair claim on a $ 12,000 car for what their own estimate described as «37 $ in diminished car value.» Absolutely ridiculous.
I will never, NEVER use this location again.

OK, so I got a phone call at 4:30 saying my car at Excalibur Body Shop (reviewed also) would be ready, and they closed at 5:30. I called enterprise knowing I didn’t have a lift to the body shop, and they said so long as I got there by 5:30, they could hook me up with a ride no problem.
I work in Plano, and I knew it would be cutting it close so I left immediately. It took me 25 minutes to get to downtown, it took me 35 minutes circling downtown hitting «refresh» on my iphone google maps over and over again before I called Enterprise, in a very irate mood, screaming about not being able to find it. I was so frustrated I made my iphone do a faceplant into the steering wheel, and now i need a new screen.
It turns out that google maps had the WRONG directions, with a location that they hadn’t been in for FIVE YEARS listed. Get your sh! t together google maps, the employees told me that they themselves as well as their corporate headquarters has contacted you to update this.
I am sure I sounded very angry on the phone, may have even dropped the f-​bomb once (not directed towards anyone, just regarding the non-​stop one-​way labyrinth from hell that makes a single wrong turn another 25 minute excursion), but the employee whom i spoke to was very calm, polite, and helpful, and gave me very easy to follow and clear directions to where they were.
The natural human response when someone opens up a conversation with an elevated voice and uses profanity is to be defensive, or combative, and I got none of this from her. When I got there the staff was incredibly friendly, and the employee who I spoke with on the phone asked if I found it alright with her directions, which I did. I wish I caught her name so I could give her the accolade she deserves, but everyone was great. Despite the fact that it was now 5:45, they still gave me a ride to Excalibur and I got my car back, all was well.