Emergency Animal Clinic – Uptown

I would not recommened you take your pet here EVER even if its the closest ER to your house and its a dire emergency. Your finances and the life of your pet will be in better hands somewhere else. This clinic just cares about getting your money and not about saving the life of your pet. Our cat was brought in to be watched over the night due to a bad reaction from anesthesia after a decalw surgury where she quit breathing and they did CPR. Her vitals were good when the vet brought her into the ER and she was awake and meowing. We had to wait awhile to see our pet and by the time we were able to she had been sedated. I wanted to hold her but they told me she would thrash about if i did. They made me pay $ 1500 up front before any work was even done based on their quote of services. I tried to get answers and education from Dr. Welsh but all she could do was offer basic information I already knew and proceeded to say «if your pet makes it through the night.» Dr. Welsh had absolutley no compassion whatseoever but she didnt mind complaining about how crappy her day was and that she was running late from traffic and living out of her car becuase of water leak! How unprofessional! I should have moved my cat but in the moment you cant think clearly because of the traumatic situation your in. Dr. Welsh never gave me a prognosis probably because they wanted to keep her overnight to get money. Who knows what they did to my pet becuase she was showing signs of improvement but in the night developed seizures. Never once did I get a prognosis only that they wanted her to stay and be seen by the internist specialist that comes during the day. We thought our pet would get better based in the way Dr. Welsh and the staffed talked. To our dissapointment when Dr. Pickens (the internist) looked at her she told us we need to think about euthinasia because th prognosis wasnt good. At least Dr. Pickens was honest and compassionate. $ 3000 later we had to put out cat down. Would have been nice to know a prognosis up front to spare the expense and tourture to our cat who suffered in pain and agony all night and day before her death.

went in tonight, with my 3 month old tortie, with dislocated jaw, Dr Ashley Welch was pretty nice, thanks for taking care of Choo-​Choo :) you gave me hope that she will be off to a speedy recovery, we will be seeing our normal vet in the morning.

Girlfriend brought in her cat after a night of vomitting, etc etc. The vet here did a check of the cat only to come up with nothing. She did not do the most simple thing and did not check the stool or the butt of the cat where there were worms. The vet at another clinic spotted it within seconds. Thanks for the waste of $ 150.

Dr. French and her team were great! I called prior to bringing my dog, Annabelle, for having a swollen face due to an allergic reaction. Immediately when I walked in they asked me if I was the one who called and took my baby back for injections to stop the swelling. Dr. French came out asking me a few questions about Annabelle. She was very knowledgeable and professional. I was in and out of there within 15 minutes! Annabelle is now doing wonderful and sleeping like a baby! I would highly recommend this location and Dr. French to anyone! A+

Thought my 100 lb. dog was dying! They calmed me down and took care of him immediately and efficiently, at 3am!

The Worst Emergency Animal Hospital Ever! Its was 2 years ago when I suspected my Dogo Argentino had heat stroke. It was summer time and the air conditioner in my car went out that summer. We had done a long drive from the other side of Fort Worth to Richardson. Dogos are all white and tend to sun burn easily. I wasn’t sure what was wrong with her but I knew something wasn’t right. Me and my dog were treated like shit.
My dog was dehydrated and not moving around at all. She looked horrible. The woman at the desk seemed uninterested in my dogs well being. The only thing she was concerned about was the 90.00 they charge upfront. I didn’t have the cash on me. I had called a roommate to meet me at the hospital. She was taking for ever, and I was getting nervous and upset because .My dog needed medical attention. Finally my roomate showed up. I paid the 90.00 and we went to the back. For 90.00 they told me what she weighs and listened to a heartbeat. That was it! Anything else would have started at 300.00 and up for medical care. I will never Ever go back there. For people to be in that field you would think they cared about animals well being. The worst place ever! The next morning took her to her vet. Where she was treated for dehydration and given fluids and a shot. She didnt have heat stroke. But she was drained from the heat. I promise If I ever see that vet or the women that worked the desk. I will kick their @$$.

I brought a friend’s dog in because he had a wound on his tail. I came pretty late and was greeted by a nice nurse. You’ll pay upfront and it is a little more than I expected at $ 90.
I waited for what seemed like forever because another dog was in the ER. Then I waited some more…
Once I finally saw the doctor, she was very nice and honestly seemed concerned with my dog. Luckily, the dog’s wound wasn’t serious and she just gave me advice. When the doctor left, the nurse returned and gave me a partial refund! It felt like they should have, but they could have just as easily let me leave.
Despite the wait, I’ll come back here.

You can have confidence in the professional staff at this location.

Granted it was a busy crazy Friday Night… But I was not impressed. After waiting 2 hours to see the Vet he never looked at the cut on my dogs foot and simply used the evaluation of the receptionist– even though i was paying $ 90 (and waited 2 hours) to get the Vet’s evaluation.
The Quote for stitches to fix his cut was almost $ 700 –As it turned out the receptionist should have gotten the $ 90 since she was the one who did all the work. of course she could have just given me the quote up front and saved me the 2 hours waiting to see the vet.
I decided to wait and see my regular vet the next day witch was the best decision as it turned out.

Transferred both my dogs when they presented with the same acute symptoms for emergency care over the weekend. One was admitted and the other was sent back home. 3 different vets there over the weekend and 3 different stories and interpretations of lab work. Paid for stuff up front but they never did additional blood work. This led to one dog getting sicker while there because they did not track her lab results like they said. Then was told by one vet that they were not suffering from the same thing. Now my other dog is in critical condition dying because he did not get any treatment from these guys. My vet from Cali did a better job over the phone than these people did with them there. Horrible!
So after this experience, the practice manager called me. She apologized for what had happened and admitted wrongs. She also discussed what they were doing to make changes. They offered a refund which I did not want. My dogs ended up surviving because of the care they got at another animal hospital so we are not stressed over it. However if our experience and their continuous improvement processes can help other owners and let’s then it was worth it. I feel better about this place but my experience is still valid and should be known.

My mini dachshund, Phoebe hurt her back leg and I took her in to see Dr Feilmann. I had never been here before, but all of the staff were so warm and kind and Dr Feilmann was wonderful. He did X-​rays and determined that she had broken her leg so after giving her pain medicine, he explained that she would probably have to have surgery and then he sent all of her information to her regular vet. On Monday, her regular vet confirmed exactly what Dr Feilmann had said and she is due for surgery later today. I would highly recommend them for their kindness, skill and caring.

The staff @ Emergency Animal Clinic are awesome. Memorial Day evening our lab’s stomach distended (twisted) and we called the clinic and then rushed over there. The team there rushed to action and performed an emergency surgery to right our lab’s stomach. The team kept us in the loop on the operation and it’s success.
Thank you for caring and for saving our dog’s life!
Chris

Our dog had a badly broken nail, leaving the quick exposed. It was late at night, and she was shivering in pain and whining. Not sure what to do, we decided to take her into the clinic rather than waiting for our regular vet.
They took her back immediately, removed the rest of the nail and gave us instructions. They didn’t charge us a dime! I know it was a simple problem, but they could have easily charged the $ 90 exam fee. We only paid $ 8 for the collar she needed to keep her from licking the nail.
We were so appreciative that they didn’t take advantage, and for the quick service.

Dr. French was very confident in what needed to be done. She spelled everything out that they were going to do for my injured puppy. She told me she would call in the middle of the night if the Penelope’s condition changed or she needed to do something extra. She gave us hope but spelled out how serious the situation was. The staff was very comforting and caring with us and my little one.
Once they had her settled in her cage they brought us back to say goodbye for the night. I was impressed that the staff is allowed to bring their own pets to work since the clinic is only open at night.
They presented a invoice explaining what they had to do and what they may have to do. As mentioned in other post they request payment up front for what they know they have to do. When we picked Penelope up this morning they had already contacted and sent her records to our regular vet and notified them we were on our way. They also refunded over $ 200 to us because they did not have to do everything they charged us for. Very impressed with the entire experience and yes Penelope survived!

I brought my Bella in at 3:45 am bc she was shaking excessively, breathing very fast, and her heart was pounding fast too. I was the only one there. They diagnosed her imnediately and gave her an IV. Next the vet came to talk to me while the 2 assistants tended to my yorkie (or so I thought). She took her sweet time explaining things to me all the while Bella was in the back in the same condition as when I came in with her. They told me all she needed was calcium. Her muscles and heart were very depleted of calcium so they just needed to replace it. Had they moved quicker instead of taking their time about it they could’ve saved her life, but no they moved very slowly like she was fine. So my little momma died leaving her puppies without a mommy. :(After talking to me the vet went to tend to my dog. Not even 10 minutes later she came back out to tell me that my Bella died. They had not given her what she needed quickely enough.

I had to take my cat in tonight. They were so nice, friendly, and helpful. It really made a trip to the vet easier. My cat normally goes crazy at the vet. She was scared at first, but was rubbing up on them in no time. Hopefully I don’t need to make another trip to the emergency vet, but if I do, I will certainly be back. They also gave me a recommendation for a vet for a follow up.

I’ve taken my cat to this clinic a few times now and I have always been able to see a vet right away: no waiting. Even with the quick care, I really appreciate their patience and kindness.
Today, I called the clinic about my cat not eating or drinking after dental extraction surgery. I really, really did not want to have to bring my cat in (again): it’s been a long few days. The person I spoke with (Tiffany?) was incredibly kind and helpful over the phone. She could have just insisted that I bring in my cat (like the other clinics I called), but instead, the ideas she suggested to increase my cat’s appetite worked like a charm, no visit required.
Their generosity and warmth have surprised me again and again. It’s so much more than one could ever expect from an urgent care clinic. Thanks so much to everyone at E Clinic for your help!

I brought my dog in for treatment for complications with a recent diabetes diagnosis on July 26, 2013 at approximately 6:45 p.m. He was not stable when we arrived and required immediate fluids. Unfortunately, the clinic was understaffed and Dr. Welch, the only veterinarian on duty, recently sustained an injury in a car accident, so my dog had to wait in excess of an hour before the he was able to receive the fluids he needed. I asked repeatedly to stay with him, but I was told that I had to wait. When I was finally permitted to see him, he was panting heavily. I asked if he could have water, and again, I was told to I had to wait. He did not receive any treatment until the vet’s assistant/​front desk personnel had time to «go over» my quote for $ 3,000. I quickly signed and asked to visit my dog to tell him goodnight. Again, I was told to wait. After an hour and a half, the assistant/​front desk personnel returned to the waiting area and told me that I would not be able to tell my dog goodnight because the vet was in the middle of a procedure. I was told to come back. I asked when I would be able to see him, and I was told to call and someone would let me know if it was a good time to visit.
At 9:05 p.m. I received a call from the clinic directing me to return because my dog was not doing well. When I arrived, the assistant/​front desk personnel told me that I was not allowed to take my dog home. She further said that his death was «not imminent,» but that he was not responding to treatment, so we should consider euthanasia. I asked to see my dog, and AGAIN, I was told to wait because the vet was in the middle of a procedure. Ten minutes later, I was invited back because my dog’s breathing was slowing.
By the time I was allowed back to be with my dog, his tongue was hanging out of his mouth and he was taking his last breath. He died alone, despite the fact that I was in the building begging to see him.
This experience made a painful loss infinitely more difficult. If you value your pet, then I would recommend going elsewhere. The memory of my beloved dog’s final day will be scarred in my memory forever.

Hate to have to bring my dog here since they are only an emergency hospital but when I had to bring her in they were great. They were very upfront about the cost of everything as well as the tests, treatments and medicine that they wanted to give to my dog. It is very «hospital» like and not cozy like a vet but they take great care of your animal and genuinely want to help fix the problem. Be careful though, they are EXPENSIVE just like any other emergency care faculty.

My itty bitty baby kitty was really sick. I was driving that way and on the phone with the folks at E Clinic when she had a seizure in the car and died. They were super nice and very concerned about my ability to drive there under the circumstances. When I arrived I got out of the car and they took care of everything being very careful of my feelings.
At the end they were very kind, very consoling and made me feel as good as I could about the situation. Again, they wanted to make sure I could drive home and everything. This is the place to go if your vet is closed and it’s an emergency. They people there are so nice.
I really waffled on posting this, but the folks at the clinic were so amazing that I didn’t want to not do the review. I’m fine, it’s just one of those things.
Nature sucks sometimes.