Downtown Pawz

We were headed to Pet Smart then I remembered hearing about this place. It’s literally 3 blocks from our loft. They didn’t have what I needed (flea treatment) but hooked me up with some with free samples instead — all natural ingredients and locally made.
Jonathan was SUPER helpful and gave us some helpful tips. Cute store!

This groomer came recommended by a friend, and her dog is always groomed super well so I decided to bring my poodle here. Unfortunately the groom was sub par. They didn’t pluck his ears or trim his fingernails, and I wasn’t a fan of the scissors get job. Staff is nice enough, but wouldn’t recommend for a poodle groom.

I am ALWAYS IMPRESSED with Downtown Pawz. Their service is SO PERSONALIZED!!! I brought in my newly-​adopted dog today and was really worried because he’s scared of almost everyone/​everything and shows it by being defensive. Well, Jonathan, Ricardo and their TERRIFIC GROOMER just loved him right out of these behaviors! And this has been the story throughout the several years I’ve used their services and frequented their store. I am THRILLED they are downtown. We are VERY LUCKY to have them for us and our pets!!!

Everyone there is great to me & Max. Max loves to stop in and get treats whenever we pass by. They give him great baths and he gets excited for his regular walks with with Ricardo!
I highly recommend them!

My review is regarding the cat food selection. (Don’t laugh at me — it matters a lot!)
If Downtown Pawz ever goes anywhere, my heart will break. I work across the street and love the ability to walk over, get high-​quality cat food at a good price, and finish with a nice «watch your step!» from the employees.
From what I can see, they’ve got a lot of great vendors of dog food as well, but I love the PRIDE brand of cat food — always in stock, etc. If I ever have any questions, the cashiers are always happy to help and knowledgable.
See you in a couple weeks, DP!

Not a bad place, and they’re certainly nice, but we’ve had a couple issues here. We once made an appointment here for dog grooming, but upon arrival they said it would be half an hour before the groomer could see us and that I should come back later. What exactly do appointments mean again? Then, half an hour later, the dog groomer said they cant groom our dog because «it moves too much» — have you ever met a dog that DOESN’T move, especially for grooming? We also bought a walk from their walking service and had them walk our dog one time we couldn’t, but when we came back in the afternoon and took him out he peed for forever, so I’m not sure if he ever actually got walked…

I just moved here from NJ and was obsessed with my former doggie groomer. It took me several weeks to identify a groomer who I believed would take care of my baby, Jackson. I finally took the leap of faith and went with Downtown Pawz and so glad I did. My mini schnauzer is 13 and I wanted to make sure I found a place that would be patient with him as he has hip and skin problems.
Jackson’s check in was painless… The groomer, Adrian? Came and greeted us and immediately asked me how I would like Jackson to be cut and took note of special instructions. Afterwards, he carried him to the grooming area (kinda loved that). Jackson was ready in a hour and 15 minutes as promised and they made sure to weigh him to ensure we didn’t pay too much! That was a $ 10 difference…(which I gave back to them in tip because they were fantastic). The prices are VERY reasonable… I was shocked.
I look forward to taking my baby back very soon.
If you’re new to the Dallas area… definitely take your pet to Downtown Pawz… you won’t be disappointed! :)

I just moved to Dallas so I’ve been looking for a grooming salon for my little man. I decided on Downtown Pawz based on the great reviews they had on Unilocal.
I called and they were able to schedule him for an appointment on the same week. The guy on the phone was super friendly and asked lots of questions about my dog (health, shots, allergies, etc.) which I thought was great. When I got there we were greeted and the groomer (or that’s who I think she was) came out to get my dog fairly quickly. She didn’t really give me a chance to describe my dog (in terms of his character) during the consultation but she made sure to ask about what kind of haircut I wanted for my dog. She didn’t really go over the packages they had (bath+haircut+nail trimming) like other places do (neither did the lady at the front desk). They had him ready in 1.5hrs which was awesome. Usually it takes longer at other places. Now, his haircut was just ok. I mean, she did what I asked for which was to clean up/​cut the hair on his face as much as possible. However, there were parts on his chest and near his mouth that were not even. Paco smelled really good and didn’t seemed scared at all when I picked him up which is a plus. One last thing, I didn’t have any issues with parking on a Saturday afternoon. But I think I just got lucky on that aspect. Parking is on the street and it seems to be a very busy part of downtown (just a heads up — you might want to take your pooch with somebody else in the car in case they need to go around the block when you dropping/​picking him up!). Prices are very affordable. They have a small selection of organic foods and treats. I bought a box of cheddar & bacon biscuits (using the 10% discount on Unilocal) that the lady at the front desk helped me (sort of) picked out. Overall, it was an ok experience. But I think I would probably go back to see if it’s better next time.

Jonathan and the Downtown Pawz team are professional and caring when it comes to my dogs. I’ve taken three separate dogs here for grooming and bathing appointments (probably ten total). On one particular occasion, I brought in a dog that with a terribly matted coat — the staff tried to detangle her fur and then called me to ask for a confirmation to shave. Their prices are reasonable and keep me coming back.
Call ahead to schedule the grooming appointments — they fill up quickly!
Great selection of «healthier» dog foods.

I just picked up my Maletpoo after his grooming appointment and unfortunately I can not leave the raving that I would like. During my consultation with Ellie, I asked the groomer to keep a good length on my dog’s hair, while shaving his under belly, removing a few mats, and keeping a «teddy bear» style face shape. I specifically asked that his nose not be shaved on top (groomers often do this for his breed for some reason, and I don’t like it), and she assured me they would not, and comply with the Teddy bear look. When I picked him up, he smelled great, seemed to be in good spirits, and was very soft. However, his nose was shaved on top. Ellie said that she had told the groomer but he must have forgotten. I had already paid, so I didn’t make a stink about it, but I’m ezxtrwmely u pleased that my specific request was not adhered to. I would have appreciated a partial refund or apology from the groomer directly.
Having said that, I will likely return to Downtown Pawz because they were very nice and I could they cared for pup well. He also looked great otherwise. I love that they work by appointment only and do not crate the dogs. That was really a deal maker for me. Here’s hoping for a more successful visit next time!
***UPDATE***
Ellie called me the day after our visit and apologized again. She said they hoped we would return and offered $ 15 off my pup’s next appointment!

Everyone is so friendly here and very aware of how to care for dogs. My dog Duke is never afraid to be bathed or have his nails trimmed. We always have great service and my dog leaves wagging his tail!

This place is right around the corner to my office and it always brightens my day when I stop here, usually to get treats/​food for the fur loves in my life. I usually stop in once a week.
Jonathan (the usual owner from the family business around) is so nice and very cheerful every time I see him. His pup, Teddy is also so sweet and pops his head up when he hears you enter the store. Talk about adorable!
It’s a boutique in Dallas, so the prices are a bit higher than what you can find elsewhere, I usually leave with a small dent in my bank account, but it’s worth it to support a great family business versus big name chains. Love this place!

Updated review: 4 to 5 stars in a nutshell:
I have taken LUCY to 2 – 3 other places to get bathed, nails trimmed, etc. and they all have fallen short. LUCY does have separation anxiety, however that’s no reason to not dry her, not trim her nails, etc. especially since these people are suppose to be professionals.
Downtown Pawz always does an AWESOME job with LUCY and does amazing work. They really take their time and you can tell they are about your dog.
Even with her anxiety, they do a fab job trimming her nails, using the ferminator for her undercoat, drying her, etc. and you can’t beat the price.
I highly recommend taking your dog here!

This place is AWESOME! It’s very clean and smells incredibly fresh. The Staff is pleasant. I was greeted with a smile, warm hello, and all my questions were answered in a professional manner.
I didn’t feel rushed. As a matter of fact I had time to walk to a restaurant and return to my dog clean and happy.
My dog only had a shampoo (bath), but he was silky clean. His hair was flowing and fluffy. He smelled like a million bucks…
Best believe I’ll be back!!!

I am happy with the quality of the store and staff, and I’m sure they are great dog walkers — but not really a fan of their grooming.
The staff were very friendly, and the store was clean and well stocked. It was nice to have a consultation of sorts before my dog was taken in, I felt more comforted by that.
The grooming was $ 10 more than quoted — which was fine. What wasn’t was the fact I asked for my dog (with golden retriever fur) to be trimmed and not shaved. We went over the length of his final hair cut about 2 times, but They definitely shaved him, and he looks rather silly.
They gave me the wrong leash when we left and so I think that they actually confused my dog with another dog.
The shaving isn’t blended well, so his head fur is longer than his body. I’m sure once it grows a bit it will be ok…
I’ll try them once more I think, see how it goes. Benefit of the doubt

OMG I love this place. So I’ve been taking my Pug here for a few months. I walk in today with my Pug for a full groom and they suggest trimming his hair down and I’ve never done this before. So I trust them and leave my trusty companion Bonaparte with them. When I pick him up 2 hours later I can’t believe how wonderful he looks. He looks like he lost 10 lbs and his hair is sooooo soft. I can’t believe it. THANK YOU GUYS. ITS SLL ABOUT SERVICE. And suggesting a service that I did not know about puts you in a different class of pet groomer.

GROOMING IS AMAZING! I took my Pomeranian /​Yorkie in for a Teddy Cut. (correction this amazing staff came to pick him up from my home while i had the flu) needless to say my dog can be very challenging. He is a little bruiser and does not like to be picked up and pet unless on his terms. His grooming came out FLAWLESS I could not believe this was my dog. great Job guys. Keep up the work. They also came to walk our Great Dane while both of us were bed-​struck with the flu. Thank you again for making a difficult time a little easier.

«Grooming» should be taken out of the description of services for Downtown Pawz.
When I brought my dog in I was told they only do «summer shaves» aka they use a razor on the dogs butt and have no real skill. What they need to do is let the customers know before they come in that a real groomer doesn’t work there.
It’s like going to a hairdresser and asking for a haircut and her telling you she only knows how to trim your ends.
I walked right out and can’t say anything bad about the store itself or the products, I am sure that is lovely so please base this review only if you want grooming there.

This is actually two stories with everything for dogs on the ground floor and everything for cats on the upper floor. For someone living in the area this is a great alternative to online ordering or visiting large chains like Petco in the suburbs. Great selection of premium items for cats & dogs. Friendly service.

Knowledgeable, friendly, extremely attentive, offer a complete smörgåsbord of pet products & services, and will deliver downtown. I’ve been shopping for the cat & dog here since they opened, and after I asked and they started carrying the special cat litter we need I’ve completely disavowed all other pet stores.
It feels good supporting a local business, and they’ve never let me down. Plus the «cheers» atmosphere where everyone knows your name is a nice bonus too.