Doubletree Campbell Centre

The lobby are is beautiful! The rest of the hotel is musty, dull, and dated. No fridge or microwave in room. The staff is rude. I was given a number to text in the event that I needed anything so I sent a text request asking for a few personal care items and didn’t receive them… After 35 minutes I said never mind… I then got in the shower and realized it didn’t drain properly. I called the Careline to let them know the shower wasn’t draining properly and they said they would send engineering up. BecauSe it’s 10pm, I asked if it could wait until tomorrow. I then asked why my items were never brought to my room and the woman from the front desk told me «hold up, you told us nevermind after 10 minutes» I explained it had been 35 minutes but nonetheless, I would still like the items if they would get them to me timely. She explained to me that even though she has to tell people about the Careline texting, she doesn’t know how to use it. She said she could personally get the items to me in 5 minutes. It took 35… Maybe I’m being picky? I don’t know, it just hasn’t been good service since I got here.

Had a quick overnight stay here, very nice hotel! Huge spacious room, very classy bar to grab a drink, friendly and helpful service all around, didn’t have any issues at all. If you’re staying in the Dallas area, be sure to stay at the Doubletree!

As a business traveler, you know that there are inevitably going to be delays, and you do your best to roll with the punches. As a Hilton Honors Diamond member, I put a lot of trust into the Hilton brands, and generally am rewarded for my loyalty.
At the DoubleTree Campbell Centre, that loyalty is not reciprocated.
After a really long travel day with numerous delays, I finally made it to the DoubleTree around 1am. All they had left was a smoking room, as they apparently couldn’t hold the non-​smoking room that I had booked. In addition to knowing immediately upon stepping out of the elevator that the entire floor was a smoking floor, the stench was pretty thick in my room. It’s been a while since I have even seen a smoking room in a hotel, so you can definitely imagine the discomfort from having no option but to stay in the room.
In addition to the smell, the furniture, carpet and even light fixtures were old, well-​worn, and relatively dirty. I assume that the smoking aspect made this even worse.
This would have been a 1-​star review, but they did make a few feeble attempts to try to make up for it. The first attempt involved a call at 7:45am, which was especially fun given that I didn’t get up to the room until 1:30am the night before. The second attempt was free breakfast, which I had already been given the night before due to my elite status.
Overall, this was a poor showing, and I will certainly find another option on my next trip to Dallas.

Had a good experience but this is an average hotel. Nothing to rave about but no major complaints. I felt the whole place had a musty/​smokey smell to it– even the non-​smoking floors. Staff is excellent.

Came here for a couple nights. The lobby was very nice and staff was helpful with my needs and concerns. The rates was very good for the value. There was free parking and the place was very clean. Only issue I had was the towels had a slight sent of smoke. But it was very light. The overall stay was good.

Staff was nice and accommodating but rooms are extremely outdated with stains all over the carpet, bed skirts, and wallpaper. The rooms even still have a zenith tube TV in 2015. Motel 6 doesn’t even have that. Skip this hotel and upgrade to a Hampton inn instead

Ugh first of all, I hate to give bad reviews. I am one of those types that if you have nothing nice to say, don’t say it at all. But I truly believe that this hotel has the potential to be much more than the state it’s in right now. Let me start with the good things first.
This location is ideal for business travelers. My job requires me to travel a great deal but I try to keep my lifestyle as normal as possible. I had no problem requesting a mini fridge for my room to keep some healthy snacks/​food in & not have to order room service every night. However, when I did order room service, the food was actually pretty decent & the prices are reasonable compared to other hotels + the food always arrived in a timely manner. The location is also great. There are a lot of food choices within walking distance (Starbucks, sushi, deli, etc) & the north park mall/​whole foods grocery is 5 minutes away. Also I have to mention that the bar staff & the DAY time front desk staff was extremely friendly & provided good service. I don’t remember the bartenders name (she was a blonde, short haired girl) but she was very sweet & made some mean cocktails.
This is where it goes downhill. Honestly, I didn’t expect much from this hotel. For the price, it’s not going to be the nicest hotel so I was realistic in the sense that all I wanted was a clean quiet bed to sleep/​rest after a long day of work. It was pretty quiet (never really heard any guests during downtime). However, during my 3^rd night here, I started getting these weird mosquito like bite marks on my legs. At first I thought I got it from just running around town & dallas is known to have bugs around, so no biggie right? Little did I know, that this hotel is infested with bed bugs!!! Ugh. I’m not a crazy clean freak by any means, but when I continued getting these random, itchy, red marks, I was seriously grossed out. I even requested extra trowels so I slept on towels for the remainder of my stay. The only reason why I attempted to stay was because of the location/​my job already paid for my room & I did not want to be a hassle to my company. What made it even worse is that when I requested extra towels, (this was later at night when I finally got off work around 11 pm), the front desk guy was asking if I can just wait until the morning & why I’m requesting extra towels. SERIOUSLY WTF? Because your hotel is disgusting & I am literally getting bite marks because of it. He sounded just lazy & I know that for a fact because he mentioned that housekeeping is closed for the night so suggested to wait until the am. Even though housekeeping should be ²⁴⁄₇. I replied that I don’t want to wait til the morning because I cannot even sleep on the bed. I pass by the front desk to take the elevators to my room and the night staff was doing nothing but talking to each other! I get it, it’s late, you don’t want to be there, but unfortunately, it’s your job. Don’t work there if you can’t even get towels sent to a room. There’s an elevator, the hotel is not big, it’s not that much of a walk, do your job or don’t work there. During my last 2 nights, It was so bad that I booked another hotel out of my own pocket because I was that grossed out.
The reason why I gave it 2 stars is mainly for the friendly/​accommodating day time front desk (definitely NOT night), great bar staff & the location. However the lack of cleanliness of the room & your night staff front desk is unacceptable. I don’t care about your outdated décor, dirty carpet, mysterious stain marks on your wall. But at the very least, provide a bed with no bite marks the next morning. That is all I ask. I would have easily given this place 4 stars for the price, had it not been for that. Hopefully this hotel makes the changes it desperately needs because the rest of the staff (besides the night staff & the terribly upkeep of the rooms) was pretty decent.

Great stay all around! :)

BUSINESS TRAVELER AND CONFERENCE HOTEL:
Overall, a very nice hotel. The lobby is grand, it is one of the Hilton brand of hotels. Front desk staff were pleasant when I checked in, asked a question later, and when I checked out. It is 19 stories tall. The hotel caters primarily to business travelers and it’s convention/​meeting rooms were busy with all sorts of different companies meeting there for the week I stayed there. There is a business suite for guests (accessed with your room card) that has computers to access the Internet and print out your boarding pass (I don’t know if that’s complimentary or if you have to pay, or how much time you are allowed on the computer — I didn’t use it and I never saw anyone in there). There is wi-​fi in the guest rooms; you get a code when you check in. My room had 2 double beds, each with 4 pillows on them. I usually find hotel beds agonizingly hard, but both the pillows and mattress were very comfortable to me, and I slept well without any pain in the morning. The bathrooms have a tub with shower, toilet, single sink, and come equipped with a hair dryer, complimentary shampoo, conditioner and lotion, and an adequate supply of towels. The closet has an iron and ironing board. There is no fridge or microwave (at least not in my room) but there is a coffee maker. The bedside table has an alarm clock radio with an ipod dock, a phone and a lamp. There is a computer desk with a network port and power outlet in the desk lamp. The flatscreen TV was maybe a 42 inch. There is not a large assortment of channels, but it’s good enough — one HBO channel is included and there are movies for purchase. When you check in, your credit automatically gets a hold on it for $ 50 times each night of your stay to cover «sundries» (I hate that — I have never purchased a hotel «sundry» in my entire life). My room was clean, bathroom was ckean, only one complaint at all the room: the thermostat to control the air and heat was set at 69 degrees F, which was too cold for me — I turned it up to 75 and the room actually got colder — turned it up to the max which is 85 and it was now a refrigerator. I had my jacket on and was shivering so I finally turned the thermostat off completely and the temp got bearable and that’s the way I left it for my three nights. That thermostat must have been wired in reverse. What was nice and hot and defrosted me very morning was the water coming out of the shower– Great pressure, as hot as you could want and, at 5am, as much hot water as I could want, too. Loved taking showers there. The hotel has a dining room. I ate breakfast there every morning because training I was attending included a complimentary breakfast buffet. Breakfast guests could pile on the scrambled eggs, sausage, bacon, grits, cereals, fruits, etc. I woofed down lots of eggs and bacon every morning and was deliriously happy until dinner time. The breakfast buffet will run you $ 17 with tax if you don’t have a nifty complimentary pads like I did. Speaking of dinner time, there is not much exciting dining choices within walking distance (Inn n Out, Whatta Burger, Wendy’s) except for Humperdinck’s (read my review of Humperdinck’s– glad I discovered it and highly recommend it). There is no hotel shuttle to DFW or Love Field — cabs run around $ 65 from DFW and Super Shuttle shared ride around $ 22 (but takes forever and they stuff you in like sardines). There are other smaller shuttle services that are more affordable (shared one with 2 other passengers to return to the airport for just $ 20 each). I probably wouldn’t return here if my company wasn’t paying only because the room rack rate is out of my personal league — between $ 175 to $ 250 per night, plus I travel on my own with my dogs and I don’t think they permit pets here. I uploaded pictures that I think would be useful to travelers considering this hotel.

Was here for a seminar. Staff was very nice and incredibly helpful. Food (supplied by hotel) was decent. Very normal «hotel food». Breaded chicken dish with boiled vegetables.

Maybe I’ve seen Mad Men Season 3 too recently, and know what Hilton’s vision of a hotel experience entailed. Or maybe I can’t wrap my head around this joint booking 400+ people for a conference and not having the foresight to suggest staggering release times from sessions so you didn’t have over 150 people waiting at the 3 elevators (since one of the four only goes straight to 21), or letting everyone know that the only stairs are in adjacent buildings, that also house businesses that have no qualms letting you know their disdain for conference goers, and are just generally a pain in the neck.
There’s nothing standout about this place at all. Musty rooms, dark hallways, nothing to set it apart. I also get the feel that it’s not designed with customer service in mind at all– no free wifi, no pool. In fact, there used to be a pool but now it’s a rec deck… a rec deck that has nothing recreational about it or on it at all. Just wasted space.
Even right now, I’m sitting in the pretty-​empty dining room watching at least 20 people wait to be seated. They’re rolling their eyes, impatient (the conf starts in 45 minutes). Perhaps their understaffed, or the staff lacks training, but this is kind of my point: I spend my free time wondering why things are run the way they’re run instead of simply enjoying myself. And that’s when you know a joint’s really bad, when strangers chat each other up not about where they’re from or what they’re doing here, but with the common bond of unsatisfactory service.
«Can you believe it takes this long to get seated?» This is how my new friend introduces herself.
I imagine this whole property is thriving on the business leases in the aforementioned adjacent buildings, and this hotel is pretty much just the anchor and surviving largely on conferences. That means if you’re staying for leisure, then don’t stay here for leisure.
I will say, though, that the staff were rad. In particular, my man runnin’ the AV for the hotel had his trade down, because every time he showed up after a session askin’ how things went, he always received a «Perfect.»
Very sweet ladies in the restaurant, and the guys behind the counter were easy-​going and helpful.
If you’re not on business, though, this likely ain’t the spot for you.

I had a very nice experience. I checked in after midnight, bed was comfy. I wasn’t in the hotel a lot but it was clean and the warm cookie is always fun. I guess I don’t have a lot of details to say as I was only there two nights but I would definitely stay here again.

Very easy to check in, and the fresh hot chocolate chip walnut cookie they give you is the right touch. The room is nice and simple with a rustic flair. The food is very good, I ordered the chicken quesadillas and the kids mini burgers and Mac and cheese. Reasonably priced and good service, I have no complaints.

Stayed here for a week on a business trip. Really enjoyed the cleanliness off my room. All the food here is top notch; but most importantly ALL the Staff were polite, courteous, and showed they care about their Guests.

Checking in we received chocolate chip cookies (happiness), the staff was so nice and gave us a pretty cool room which was huge and round (different but cool). The location is great with fast food, pharmacies, liquor store, whole foods, etc on the next street over. I’d definitely stay here again next time we go to Dallas.

I really enjoyed my stay here. I couldn’t ask for better staff, they were extremely friendly and accommodating. The view from my room was great! At check-​in you’ll find warm cookies waiting for you. Yum! In the room you’ll find a coffee maker, a nice size refrigerator and microwave. It’s always great to have the option of storing food/​drink in your room. The bed was nice a comfy. They also offer a free shuttle to near by shops and restaurants within a 3 mile radius. I would stay here again.

The ceiling to floor windows in our suite were the only highlight of this trip to Dallas in the balmy depths of summer.
Everything in this hotel is mostly forgettable. What is not of use is their ability to control for alcoholic party goers taking a quiet floor hostage. An extremely loud group of drunks took over our floor and I never heard from nor saw security despite obvious complaints.
If you don’t know what is going on in your hotel and you cant control it — you should charge motel 6 prices instead of reaming people with insanely high prices for zero service.

This place is a dump. My room smelled like onions so bad I was checking all over expecting to find an old room service tray someplace.
The furniture was all ripped, there were hairs in the sink, and stains on the carpet.
The amount of extension cords and wires around the room surely must pose a fire hazard.
If I wasn’t there for work I would have checked out immediately.

Chose the DT Campbell Centre for four days of business meetings with conference room on top floor.
All the staff – bar, restaurant, shuttle driver, and catering – have a great attitude and willing to help.
Wi-​Fi works well, though must log-​in every day. Small gripe: Why is that?
Buffett breakfast includes eggs to order and choice of fresh fruits including berries.
Clean, up-​to-​date rooms. Usual comfy Hilton beds.
Hotel shuttle will get you where you need to go at no cost or nominal fee if outside the usual area.
$ 55 – 60 taxis ride from DFW.
Tip: choose a corner room for expansive windows and view of skyline.
Believe that the hotel has been updated.
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A Dallas staple if there ever was one. Growing up i’d visit down here a few times a year (more nowadays) but this hotel was (and is) a constant when I need some lodging on the fly and my aunt’s couch/​guest room isn’t available.
Why keep coming back? The cookies. Sure, the rooms are nice, the location is central, the parking is free… but man, those welcome cookies are a welcome treat after a long flight. I’ve never had such a delicious circle of confectionary greatness at such a consistent temperature at any other hotel I’ve stayed at.
But you’re not going to stay here because of the cookies, right? I won’t say you should, but its possible.
Beyond the free cookies, the rates are reasonable, the rooms are nice (and clean), and you have easy access to E NW Highway and 75 N or S. A good option for any trip down to the Dallas area.