Dallas Personal Chef

The first time I talked with Dallas Personal Chef, everything was fine. I communicated what I was looking for, and they sent over a menu. However, when the food was supposed to be delivered, it was not. I did not find out that they were not going to deliver the food until 6:00 the night it was supposed to be delivered. I had talked to them on the phone just a couple of days before the scheduled delivery (to double check and make sure everything was in order) and was told that everything was scheduled.
I had sent several emails before the scheduled delivery date asking for a card to be included with the meals. Again, I did not receive any response via email until 6:00 the night of the scheduled delivery date.
I feel that Dallas Personal Chef made no effort to fix the situation.