Credit Protection Association

I wouldn’t recommend having to deal with collections thru this company, period. I had a Comcast collection that was due (and yes I am embarrassed to even say that), from a move that I made from Miami FL. My balance forward was $ 116 + and additional $ 34 for a modem and receiver. Before I left Miami a Comcast representative called my cell phone and met me to return the equipment at parking lot of a service station. He was very polite and wrote me a receipt and I was on my way. So my balance moving forward was $ 116. Well, trying to clean up my credit report Comcast had turned their collections over to another agency (Stellar Recover), who has ten times better customer service and is entirely more educated than the employees at CPA. So now my credit report says that I have a debt of $ 150 from CPA and a debt of $ 116 thru Stellar, whom got my debt after the equipment was returned. Like an idiot I called CPA and paid them $ 116.00 stating that the equipment was returned and that I wanted to pay my $ 116.00 balance that 2 companies on my credit report are claiming due. 41 days later CPA has done nothing to take my debt off my credit report and still state that I owe them $ 34 for the equipment and will not take the debt off of my report until payment is made. I immediately called Stellar, the other collection agency and they told me that they show my balance of $ 116 was paid forward and that I currently have no outstanding balance with Comcast. I have been fighting with CPA to get this $ 34 collection (for non-​returned equipment) removed from my balance and have submitted not 1, not 2, but 5 disputes regarding this charge to 5 different floor managers, and no action has been taken. I even called Stellar Recovery who now handles the Comcast collections and forwarded CPA proof that my balance on the account is $ 0.00. Credit Protection Agency has done nothing to help me. They will not answer your emails and you are completely unable to submit an email to their company through their website. It asks you to put in a verify code after your comments and then just keeps bouncing you back to the original screen not allowing a message to be sent. I had to turn my dispute over to the attorney general. Be careful if you have this company as a collection on your credit report. Get everything in writing or speak to a manager and check your credit report to make sure that your collections for a certain company wasn’t passed from CPA to another company. This has been one of the worst experiences with collections that I have ever had. I would give them –5 stars if that was an option. Also, it has been 42 days since I have sent them payment on my Comcast debt and they have yet to remove the balance from my credit report. Not only that, 4 days after payment was made they hit my credit report with a negative remark dropping my credit score after I had paid them in full! This is a terrible company. I urge anyone dealing with them to get any business done in writing or by recorded phone conversation only. Also, I would only speak to floor managers and not the personnel who just answers the calls.
JC