Copper Lamp Fine Silver & China

This is a really nice shop with many great items. However, when I stopped by to order a special anniversary gift for a pretty big purchase from one of the lines they carry, I could not get any one to wait on me. There some friends (?) of one of the employees who were having so much fun discussing how cute rabbits are and how someone had used the store as a backdrop in their Christmas card that they couldn’t help me. Eventually when I got someone, they said it would be difficult to make my order. So I guess that leaves me going elsewhere. Great merchandise but.

My rating is based on the customer service I received by a female staff member. The items here are wonderful. Their selection is just awesome… Unfortunately, many items are overpriced. I have found identical items at department stores cheaper. There is one man who works there who is absolutely perfect. I enjoy his sales techniques and his kind personality. He is extremely knowledgeable. Forgot his name. Unfortunately, there is this bitter, high strung woman who works there who criticized me for not spending more money… She went out of her way to say she works on commission and I should spend more… I needed the items i was purchasing, otherwise, I would have walked out. Because of her, I now shop online elsewhere and shop estate sales. This is a really nice place, but bad customers service, especially in this economy, causes me to shop elsewhere. I have lots of choices and I have made mine. Hope your experience is better…