Clay Cooley Nissan

Well, where do I begin. On May 21 I purchased (or at least I thought I purchased) a 2016 Nissan Versa, my sales man was Anthony M.
This was my first time purchasing a car from a major dealership so I was super excited about my purchase.
Before we stared anything, I laid everything out on the table, I informed them (Anthony) about my credit, my work history. And I LET THEM KNOW THAT IF THEY CANT GET ME IN A VEHICLE, I WAS FINE WITH THAT (at least I tried). It was guaranteed to me that I would be in a car and ultimately, I was. I signed all the paperwork, got the keys, and was on the road.
The agreement was that I traded my car in (in which Clay Cooley Nissan still has) i kept in touch with Anthony with every move I made dealing with getting them EVERYTHING Clay Cooley Nissan needed. Explained the process of me getting the title (something they knew I didn’t now have on my person) as well as getting the vehicle to be traded in to them. I did my part, I was honest and straight forward with them when it came to my position in getting a car.
Well today, as I’m leaving the hospital with my daughter, Anthony calls me and informs me that I needed to come to the dealership to have an interview with the finance company (something I thought I had already done since the people who financed my car called me earlier last week). Naturally I was confused, Anthony informs me that the «finance» company that «financed» my car took the loan back because when they called for a job verification my «supervisor» informed them that I «come and go as I please» which doesn’t make any sense to me AT ALL. I called my job and spoke with my HR supervisor and she informed me that NOONE would have told them that because they have to go to a third party to get that information. (Something I figured)
Well, needless to say, Clay Cooley opted to get me in their fresh start program, something in the beginning I was fine with UNTIL… They decided to put me in a 2014 Nissan Versa for $ 480/​month OR a Dodge Caliber for $ 510/​month. Don’t get me wrong, I considered taking the deal because I’m a single mom of 3 and a daughter with sickle cell and I need transportation.
But in the end it was not/​is not worth it! All I asked in the beginning of this business deal is that we were honest with one another but I guess honesty was one sided.
I know that this review won’t stop business and to he honest that isn’t the purpose. I just want people to be aware of the snakes that work in this business that take advantage of people’s ignorance in buying a vehicle.
When I bought my car excuse me, when I borrowed the car that I was told I was buying, I was excited BUT my experience with Clay Cooley Nissan was a horrible one… And I couldn’t see myself doing business with them again.
–Beverly S.

Continual and multiple lies and unfulfilled commitments. Purchased a CPO Leaf and they failed to disclose an open warranty claim on the battery, committed to providing a new lithium ion battery, and strung me along for over 2 months changing players 3x, tried to sell me a «wrap around» warranty «at cost» instead and said that it covered the Lithium ion battery… it does not. Worst car dealership I’ve had the displeasure to know. I would not buy a Matchbox car from them.

Bait and Switch on internet pricing.
Went in to look at a 2013 Altima due to an internet listing. Test drove the car and loved it so much decided to write the check in full right then. Asked the salesman to get me the final price with TT&L and was shocked to see the final price was $ 4000 more than the listed internet price.
Asked for an explanation and was told that the extra add-​ons drove up the price. What add-​ons???
So I decided to leave, explained to the salesman that I wouldn’t be purchasing the car after all with this type of tactic. Manager follows me out and explains that the add-​ons were in the fine print but after rereading the printout I couldn’t find it. Asked the manager to find the additional add-​ons as well but of course he couldn’t find it either.
I guess CASH in full doesn’t mean anything. I see others have had the same experience.
Mr. Cooley, this type of experience and word of mouth will kill your reputation.
Visit me first, visit me last, either way come see Clay. Mr. Cooley, this will be the last time I will visit your lot.
Very disappointed cash buyer. ($ 12k isn’t something to sneeze at.)

So I decide to purchase the 2016 Maxima that I have been eyeing since the body change – the car is really exciting. I am currently in a 2015 Altima – great car, but the power and acceleration just isn’t there. This is my 7^th Nissan Vehicle and I shouldn’t be buying another one after a year, but heart the wants what it wants. Clay Cooley is the worst when it comes to honesty and fair dealings. They ran my slightly bruised credit and got an approval from Nissan Motor Credit and I was happy until they told me about the 5k down payment – wait, I told the salesperson I was willing to pay 3k so what happened? He wrote the wrong figure and the presented the deal to the lender with that figure. I told them thank your but no and I went home. The next day they called and said the deal was approved so I went back, but they still insisted on a down payment I wasn’t willing to make – why am I here, I was clear about my terms when I left yesterday. I think they thought I would change my mind and lied to get me to come in (I hate when people wast my time). I left and went to a different dealer and used the approval Clay had gotten with Nissan agreeing to pay 4K down: 1k more than I wanted to pay, but no big deal. I am waiting a few days to get paid so I will have the extra 1k: I don’t mind waiting. A day later, Clay Cooley calls and they say hey we got the deal approved and you can just write a check and take the car, but when I get there, it wasn’t the deal we negotiated so I left again – now I am pissed cause they are wasting my time. Now they are texting me to say they can match the Don Davis deal – that makes me wonder why they pushed so hard for a 5k down payment if it wasn’t necessary – I guess that is how they do business. I asked and they told me that basically it’s the end of the month and they are trying to make a quota so they are willing to concede the extra 1k. I think once they found out that Don Davis was going to make the deal for a lower down payment and sell a car whereas their inventory would be sitting on the lot unsold, they were willing to move on their offer. The problem is they have been so shady that I don’t want to do business with them. The whole process has been unpleasant and that condescending tone that they negotiated with really sits wrong with me. Why would I buy a car from you when I can drive down I-​20 and get the same deal from people who don’t lie or try to stick you for every drop the of blood they can get out of you. Also, the customer service is better at Don Davis. Bottom line is if you’re good with being treated like a dumb N word, come see Clay.

Service department is crap here; been waiting two days. Five hours in the lobby, Not once did the service tech check in with me. Called next day, Jamal my service tech, kept telling me he’d call me back. Called again hours later to find out he’d gone home for the day! The nerve!

Richard Kiefer internet sales manager is a fucking liar. He said he was at the dealer bring our paperwork to buy 2001 Sentra. We drove an hour and a half to purchase this car. We showed up he was not there and both cars we were interested in were sold that morning. Never buy a car from Clay Cooly They suck shop me first shop me last either way they’ll Fuck you in the ass.

If you go to the service department at Nizzan in duncunville don’t take your girlfriend or wife the manager there is creepy just looking at your wife ass don’t take them there

If you are in the market for a car please DO NOT go to Clay Cooley Nissan of Dallas!!! I went last Friday to Clay Cooley to get my tags because they called. I pull up there is woman picketing in front of the car lot. Turns out they sold her a lemon and won’t fix it. One of the service men said her car broke down 3 days after she bought it. I tell the receptionist I’m there because I got a call saying my tags are in. Guess what? They tell me my tags were not in because my car needs an inspection!!! Wait what?! Ok, whatever… I ask for new paper tags because my tags will expire and they tell me they can’t because accounting is closed. I get the inspection and leave. Now let’s fast forward to this Friday. I get a call at 7:22 p.m. that my tags are. I just pulled out of my dad’s neighborhood and I see flashing lights behind me. I’m not speeding so I’m like what are they stopping me for… you got it expired paper tag! I explained to the cop I literally just got a call that my tags are in. Of course he doesn’t believe me so he start to questions me where are you coming from… in my head I’m like why but I answer the question. Anyway, he asks for my license and just my luck I can’t find it. Ugh! He took my info and goes back to his car. I then call Clay Cooley. Ma’am I was pulled over because my tag expired would you please explain to the officer you guys just called. I gave her my name spelled it for her and all. Oh yes we did just call you can just tell him but by this point I’m nervous/​irritated because he has not come back to my car… you have seen the news. He comes back I get a ticket for the license because everything else checks out. As soon as I’m done with this cop I head to Clay Cooley. It’s less than 2 minutes away. I’m pissed with a capital P. Yes I did storm in and tell them they need to put my tags on my car. The receptionist asks for my name and I tell her. She asks how to spell it… I tell her really the same way I spelled it when I was on the phone with you 2 seconds ago with the cop… long story short they called the cops on me because I’m pissed, irritated, angry, and I showed it. Did a threaten them? No. Did i throw or break anything? No. Was my voice elevated yes. general manager Matthew Kusez refused to put my plates on the car. Sir I really don’t wanna hear it just put the plates on the car because all of this could have been avoided if yall gave me the paper tags when i came last week. This dude then was like we are not your slave… I told him SLAVE whoa I said nothing about slaves just put the tags on the car. I had had enough I went outside to wait on the cops. As I’m leaving out the door dude is like put the plates on the car. They come ask what’s the problem… I start to speak and immediately they are like ma’am we are talking to him. 5 seconds later he asked me what’s the problem told him I just got pulled over for expired paper tags and I want my tags so I could get the hell out of here. Do yall know the cop had the nerve to ask me why I didn’t leave… I literally told him I needed my tags, they called cops, and the way things have been going I am not trying to shot. He asked me what’s keeping me from leaving now I told him not a God damn thing and left… I did not know it is against the law to get upset with a business for not providing proper service… The whole situation could have been printed if they would have printed the tag last… and for all of you that are asking why didn’t you get it done during the week because I get off work too late and the accounting department would still be closed… They do whatever to get you in the car but treat you like crap after!!!

Don’t send your daughters to go see Clay. Mine took her 2015 Nissan Versa Note to see them about a low rpm at idle. Was told they would need to charge her a one hour evaluation fee. Later said they needed two hours of evaluation to find the problem. Then said because it had been in an accident that her warranty was void. Told her fake parts had been used in repairing her car. That they would do some recall repairs but needed to charge her the labor to do them.
I then called Nissan who said her warranty was still good. Minutes later daughter was called to say a mistake had been made and her warranty was still in place. But evaluation fee of $ 125.00 was still going to be charged.
When we got to the dealer we met with three gentleman who proceeded to fall on their swords about who was to blame for the mixup. Service manager blamed initial guy for his statement that her car was red flagged as no warranty. Manager Manager said he had misread the notes on the car’s mileage and problem. Initial guy kept apologizing. No evaluation fee was charged. Sorry for the misunderstanding.
They were going to charge her for everything until a man got involved in the process. Lied to her about her car not being under warranty. Needed to evaluate her car for two hours for a low rpm at idle. Service manager said he knew of no fake parts used on her car repair.
This dealer mistreats women (my daughter) whenever they can do so and not get caught.
Don’t go see Clay. Don’t let your daughter go see Clay. Women should not go see Clay.

I first called this dealership because they had a great deal online. I talked to Alan on the phone before I went in. He settled on a number that I liked (walk-​away with the closing fees and everything) and told me to come in. I got quoted a completely different number 2,500 dollars more than what they said over the phone. So pretty much they lied to get me in. I do honest business and so this really deterred me from coming back here again. And on top of that, Alan was condescending while explaining to me about the financing. This isn’t rocket science but he was like let me explain it to you again. I got it! but I didn’t want to finance in the first place and I’ve already explained this to them. The salesman John that was helping me when I got there was really nice though. I didn’t want to punish him because of Alan but it made the whole car shopping experience awful for me.
I ended up getting a car because I NEEDED a car. I didn’t let the experience ruin my search for one. I didn’t like at the end how they did a video of you with the gong and had to say «shop me first, shop me last, either way come see Clay!» That was weird and cheesy…
If I can start over I would definitely to go to another dealership. I would advise not to go to this one. I should have read the reviews before going here.

Got me a new car … But didn’t get my second key. They called me to come get it but then wanted to charge me for it. When I was told my brand new car comes with two keys. Then waited over a month to get my license plates then was told I have to do inspection. Then asked the guy why didn’t we do that when I bought my car. His response was we forgot … Very unorganized. When you call I always get hung up on.

I won’t mention the salesman’s name because I’m sure it’s management that sets policy. We were shopping (looking) at SUVs and decided to stop in here. Every other place we went asked us what we were interested in and what our timeframe was. This guys’ first order of business was to tell us we couldn’t get a payment within our budget, wanted a copy of our drivers’ licenses and tried to get us to start a credit check. We told him that we were still comparing and would only go down the credit inquiry road when we decided on THE vehicle. Then he asks for our car keys so they can appraise our trade-​in. He goes to get keys to show us some cars and we wait close to 10 minutes. He’s having a hard time just getting keys to show us a car because he didn’t get a credit report filled out. So… finally we get to see a car after 30 minutes plus. On the trek to the vehicle, I make sure he knows that we are NOT purchasing today. «But I thought you were interested in a new vehicle…» «We are, but like I said WHEN WE FIRST WALKED IN, we are still comparing vehicles and are undecided at this point.» «So there’s nothing I can do to make you a customer today?» «Well, if the appraisal on our trade comes in at $ 20K, we’ll talk.» (It’s worth $ 15K) «Well, that’s not going to happen.» «Good. Now that we know where we stand, can we please see a vehicle???» He finally became whom I believe he really is, rather than the you-​know-​what the dealership is turning him into. He gave us a thorough run down on the vehicle and was very knowledgeable.
Did I mention it was close to 100 degrees out? My wife started to feel ill and so we thanked him and said we would be leaving now. But we couldn’t go without his ClayCooleyness returning and us having to turn down a test drive 5 or 6 times. «Did you not hear my wife say that she wasn’t feeling well?» «But there’s air conditioning in the car.» Really? I mean REALLY???
There’s even more. There was a whole fiasco about our car being moved when I specifically asked what they would be doing during the appraisal and was assured it wouldn’t be moved… Turns out it was MY fault for parking in the fire lane where they told me to park…
Best part of all-​big sign on front window-​Customer Appreciation Days. Below the sign, a pyramid of water bottles. Were we offered any in the 45 minutes we were there? Guess. Apparently a «Customer» is only someone who signs on the dotted line. No water for prospects.

These guys are the WORST in Customer Service! I took my vehicle to be serviced and they never called. I had to keep calling them to find out what was going on. They hung up on me every time I called! Avoid this dealership like the plague!

In need of a second vehicle, I ended up at Clay Cooley Nissan on a Wednesday afternoon. We’ve all seen the commercials… shop me first, shop me last, either way come see Clay. I couldn’t resist. Haha. My first car was a 1994 Nissan Altima so this trip took me back. I’ll be talking about my sales experience as well as commenting on the other reviews.
So the bottom line is that Clay Cooley Nissan is the number one volume Nissan dealer in America. That must mean something. You don’t get there without doing some things right.
I’ll kill the suspense and announce that I ended up leaving with a 2014 Nissan Maxima. Based on our budget and with their current Maxima rebates we ended up looking at these although we’d have loved considering a Titan. Nevertheless, after a few peaks and a test drive we started in on the negotiations and settled in at a very happy and comfortable place. I want to commend everyone we came into contact with from our salesman Donnie Harris to managers Robert Spivey and Dwight Walker. All three men were professional, listened to us and worked with us to ensure we got the best deal that was best for us. Sergio, the finance guy, took great care of us. He handled us with tact and made us feel valued. He didn’t pressure us to buy extra coverage and was top notch.
All in all, we were very happy with our experience. We left about 8p with our new car. We had a lot of discussions with and without the Nissan team members so we took our time and made the right decision.
I’d like to comment on some of the comments I read in the other Unilocal reviews. A lot of people talked about GPS and overpriced used cars. I found out that Clay Cooley offers a program called Fresh Start. It’s designed to allow people with less than perfect credit to buy a used car with 60−80k miles. The cars do come with GPS monitors because most of the Fresh Start consumers may have defaulted on previous loans, may have a repo history or any other unfavorable financial behavior or circumstances that end up categorizing them as high risk. Obviously, your rate will be higher the less perfect your credit is, a reality. I can’t comment on the consumer process or the customer service aspect of their experience but at least I could maybe she’d some light on some of that commentary posted.
My car does not have a GPS on it. And when U asked about the prior posts, Donnie informed me and answered all my questions.
All in all, you have to judge it for yourself. My experience was great. Good people.
The one thing I could say is that I wish they had a nice, complimentary coffee/​espresso machine and cold beverages. A popcorn machine would be great too. Buying a car can be a tedious and long experience and providing potential future Nissan owners with some complimentary drinks and what not would be a great improvement.
Their interior was clean. The bathroom was clean. And oddly, I loved the smell of the soap in the bathroom. Conveniently located off of 20.

This is an excellent place to do business. They made car buying easy and a pleasure. The sales manager Robert Spivey was careful and meticulous, Donnie Harris was knowledgeable and patient and Dwight Walker handled their business. Sergio and the crew Were very professional and walked us through each step of the process and allowed us to make our decision on the vehicle we wanted. The buying experience is stressful, they made it look easy.

Service department is a huge scam. I have the nissan service plan, but they repeatedly told me they couldn’t find it in the system even though I’ve had the plan for 3 years and there has never been a problem finding it before and I’ve been to several different dealerships to have my oil changed, including Clay Cooley Nissan 3 different times. Service guy was rude and said that their department has lost $ 40,000 to people who claimed to have service plans when they didn’t (not my problem). He said that if I wanted an oil change it would be $ 50, even though there were ads all over the place saying that an oil change was only $ 34. Took my car to trophy nissan a week later and they had no problems finding my service plan and doing my oil change.

I don’t want to say to avoid this dealership, but I will say that IF you decide to visit this dealership, be very cautious and aware to what is going on and what is being told to you when you purchase a car.
So I was in the market to buy a gently used, pre-​owned vehicle. After looking around at the different cars on their certified pre-​owned section, I finally made my decision and wanted to purchase a 2012 Mitsubishi Lancer.
After spending several hours on the lot, I finally spoke with a finance manager who finalized the selling of the car. As I’m at his desk, signing my life away, he says that I need to sign a form saying that I agree to having my car monitored by a GPS if I fail to make a payment. I stopped him immediately and told him that the salesperson did not tell me any of this information when I was looking at the car, test driving it, etc. The finance manager seemed as if he was completely unphased by what I said. I went ahead and signed the remainder of my paperwork and drove off in my car.
About 1 – 2 weeks later I wanted to speak with the general manager of the dealership to ask why I wasn’t informed of a GPS monitor on the car prior to purchasing it. Overall, he gave me some excuse by telling me that all salespeople are suppose to surrender that information to the buyer, which my particular salesperson did not. I told him that since I was not informed of the GPS monitor, I was going to a third party person to have it removed because I was technically lied to. I was then told that if I did, I could have my car REPOSSESSED and even ARRESTED because I would be tampering with the vehicle. I have heard horror stories about how dealerships will disable a vehicle even if you are ONE DAY LATE. Now I am the type of person that pays my bills on time, but every once in a while, I have been known to make my car payment a few days late, but never to the point where they have added late fees. Also, the thought of a GPS monitor on my car just felt very odd to me. It felt like a huge invasion of privacy. I was told by the dealership that they only use the GPS monitor only if you fail to make a payment and not to «spy» on you to see where you are, but I’m sorry; I don’t believe that.
After about 3 months I traded in my vehicle, but this time I traded the vehicle in and purchased a 2015 Nissan Altima from Nissan of McKinney WITHOUT all that mess that they «claim» that they forgot to tell me about at Clay Cooley.
I feel like the Clay Cooley franchise tries to screw people over the best way possible, and is also willing to cut someone’s head off just to get that almighty dollar. I truly regret visiting Clay Cooley Nissan and I have definitely learned a lesson from this horrible mistake and that is: ALWAYS READ THE FINE PRINT.

Not very professional.
They obtained my phone number when I filled out an application at
.
I was expecting to hear from a financing company, not be pawned off onto a local dealership, who is going to try to get me to buy THEIR car, not the one I originally wanted financed.
As I suspected, I was told I would have to pick from a group of cars they had which included no mini coopers. I told him I wasn’t interested in a different car. I have a car, what I’m wanting to buy is a car I’ve been wanting for a long time.
The guy (Virgil) kept calling me the wrong name, I corrected him twice and after that I think he did it to annoy me. I called the dealership and asked not to be called again. The next day I got another call while I was at work, the voicemail from Virgil again. I’m not calling them back and will avoid this dealership.
Let me be clear I wasn’t upset that they could not finance me for the amount I wanted, nor that they did not have the car I wanted. That’s no big deal. I’ve worked in sales and customer service all my life and you don’t do yourself or your company any good by calling your customers at inconvenient times, by the wrong name over and over, or pushing them to buy things they do not want.

My step-​daughter ended up with a car from here at a RIDICULOUS price (way more than it was worth and way more interest than she should have been charged). They kept her there 8 hours and she ended up with a 2010 Kia Forte at 20% interest and they valued it at over $ 13,000. On top of that, they made her sign papers without explaining them to her (first time buyer) and now if she is somewhere their GPS signal doesn’t work her car could be shut down.
I got online at their site and asked one of their representatives to contact me and she said she would have a manager do that, but it has been two weeks and I have not heard from anyone. They are very close to usury (in my opinion it IS usury).
BEWARE!

Waited over 2 hours for them to take my damaged tire out of my trunk and tell me to drive on my donut until the new tire comes in after the holidays.