Bliss Spa at W Dallas

I made massage reservations for myself and my mom at this spa back in March 2016 as a gift for my mom’s birthday. A lot of the spa reservations in the city were already reserved so I called multiple locations before finally reserving at Bliss Spa. I repeatedly confirmed with the receptionist over the phone because I was surprised they could secure a reservation when the rest of the city couldn’t. Two days later, at my scheduled appointment, we were greeted by valet (complimentary with spa apt!) and happily rode the elevator up to the spa. First, there was no one at the reception desk, a manicure staff did not acknowledge us, but calmly called for someone in back to come greet us. When the receptionist arrived she was polite, but not overly welcoming. Then the receptionist states that we do not have appointments at all. I ask her to please double check because now I am embarrassed and sad for my mom. She calls for a «manager», and the two of them hash out where the appointment could be. They finally find it and state that my appointment is not for another two days, and they made it sound like it was my fault! I was so disappointed because I knew I had confirmed over the phone the correct time and date. Then the «manager» calls for another manager, Stephanie. This is when the situation was finally handled professionally and when the spa won my loyalty. Stephanie apologized on behalf of the spa, and confirmed that they were very booked for today, and cannot offer two massages at the same time. She tried calling another staff to come back to possibly make this work, but to no avail. Instead, she was able to offer one of us a facial and one of us a massage, and said that it would be complimentary. The service itself was incredible. I loved the steam shower and everything was so clean! Stephanie did the following to take the service to the next level:
1.) Made a visible effort of calling staff to come in and help.
2.) Apologized for the mistake
3.) Offered the service as complimentary (completely unexpected, and so kind.)
4.) At the end of the service she had made goodie bags with some Bliss products for each of us to take home.
I have never experienced such incredible customer service, and as an event planner in the area I would recommend this to any client and I would definitely go there again myself.

I had my eyebrows done here and it was a huge mistake. They did not come out symmetrical and the shape looks terrible. I am very disappointed and regret having services done here.

I love this spa for their services and staff! I’ve been here twice and both times used a Living Social deal. I don’t think they had treated me any different than a full paying customer. I can’t compliment the staff enough! They were all so nice and friendly and did their job well! I love their receptionists too. I’ve gotten a wax, mani/​pedi, and a massage and they were all so awesome! I can’t wait to come back again.
The reason I didn’t give a 5 star is because of their prices and their facilities are not the cleanest. I had a 9am appointment and can see the cleaning staff slacking on their job. The locker room had a lot of lint and dust around the corner of the floors. The waiting area had a lot of food crumbs on the floor.
You can park in the garage across the street and the spa will validate your parking.

I went to Bliss Spa once and enjoyed it! Seamless, easy booking process. To be fair, the spa isn’t at large as other competing spas, but you’re on the 15^th floor with sweeping views of downtown.
It seems like management has since changed.
I called to make an appointment recently, and as they were finalizing details, they put me on hold for 15 minutes. (Is this a doctor’s office or a luxury spa?)
I hung up and tried to call back twice, and they didn’t call back until an hour later.
I tried emailing and tweeting — anything close to a smoke signal and no response. No more Bliss Spa for this girl. Womp, womp.

Reservation and confirmation was seamless just like any 5 star spas. It is located on 16^th floor of W Hotel which gives you a great view of the Downtown Dallas. The draw back was the shower in the steamroom does not work which it drizzles. The massage therapist was highly skilled since I am a therapist as well and she gave best attempts to release my tightness on my shoulder so it will move freely which it has not for weeks. The facial technician remembered my name so that was a big bonus. The cucumber were dried up and cheese were welting, the fudge looked like it was dying so don’t put them under the sun if all possible. That said, the treatment was superb and will return again if opportunities arises.

Edit/​update to my last review…
It’s incredible how different two experiences can be. My last visit to Bliss, I really enjoyed myself. I ended up buying some LivingSocial deals to treat myself and hubby.
We booked our session and went in for some massage…
Dressing room was messy and unkept with hair and dust all over the floor. It’s ok… I can overlook it, but just wasn’t as pristine as last time. I had to fill out an intake form a second time (it’s supposed to be once per year)… no worries… I can do it. Escorted to the treatment room for my massage.
All I can say is this– I was schedule for a 1hr/​45min session— I had ZERO neck work. I had asked the MT to be cautious of my neck area but not to avoid it. No foot work either.
The lights were on bright, the music had me so aware and not relaxed. I’m pretty certain my MT was sick (congested breathing, clogged sniffles, throat clearing), worked very fast, sounded as if her hands were hurting (i.e./shaking out her hands… and no it was not reiki), Lots of poke-​y digital pressure (no bueno)… I was so completely agitated and currently bruising.
At the end of the session I got up and saw a bright blue clock staring at me… wow not a minute over time. Just felt like a job, going thru the motions… not much presence. Too bad. I did have to ask her to stop in some areas because the poking was so uncomfortable. Not once did she ask if I was ok. Hmmm…
My husband had a similar experience with his session– and I gave him the MT who I had a good experience previous! Indicated a left body injury, MT refers to the right side (uh oh!) … left unimpressed.
After the price of voucher, automatic 20% grat on original price, and the service price difference, this visit cost $ 335 for 2 people. For us, it was not $ 335 worthy. I’m going to be requesting refund for my additional vouchers and canceling my future appts. Too bad because I really enjoyed those steam showers! However today, there didn’t seem to be any hot water. cold shower… hot steam. Meh.

Not worth the $$$ price. The massage is longer than usual (75 min) and the tech was competent, but not really anything special. A B+. The MANDATORY 20% tip a turn off. I would have still tipped the tech, they don’t have to cop an attitude just because you have a Groupon. The lounge area is tiny and felt cramped with 3 people there, nowhere to sit. There was tea and a couple of brownies. There are only 2 showers. The showers are awesome and include a steam sauna in the shower. But, if there are more than 2 people that need to use them, problem. The hotel does have a gorgeous infinity pool. Nobody told me about it. I walked up to the service desk of the spa, and asked point blank. The lady was very polite and walked me over to the pool area. Overall, not a five star service, but something comparable to your neighborhood Envy.

Melissa does an amazing facial! Will definitely book again with her! The waiting room is nice but after my facial I would have loved a warm cup of coffee. Only tea and water is offered. The dry sauna is perfect.

Got the Bliss Massage and Oxygen Facial. Both were okay not amazing, but definitely not anything special. I was disappointed that services have a 20% MANDATORY gratuity regardless of service. I find that services tend to suffer at spas with such policies. bliss was no exception.
Also had an issue at check out with them honoring the terms of the groupon. Nothing as UNRELAXING as having to ask for a manger to get what you were promised (and already paid for). Ultimately they honored the terms but it was a 20 minute exercise of my patience.
Exhale is definitely a better option.

I had a great facial at Bliss. The music that they play is a little annoying but I can live with it. I’m sure if I would have asked her to change the channel she would have. I had the triple oxygen facial and have no complaints about it whatsoever!

I’ve been on hold, transferred and hold again. Worst customer service ever. Clearly unorganized and now will be taking my business elsewhere.

My spa service is currently in progress so I will update my review to reflect the outcome but this review just reflects the overall experience. I arrived 15 minutes for my pedicure appointment and I was taken to the waiting area. Greeting was very flat, Before booking I asked about amenities and I was given the spiel so I was surprised I wasn’t shown anything. I went back to ask for a tour and they showed me around but I don’t think I should have to ask. If I want a pedicure with nothing else I can go to a nail shop in a strip plaza, you come to a spa for the experience. After waiting a few minutes and enjoying the very picturesque view my technical came to brig me back to the front where I checked in. The pedicures are done in a high traffic area between the check in desk and the changing rooms. It’s impossible to relax in this setting and the chairs are uncomfortable too. Poorly thought out set up.
Sophia was amazing. She earned them an extra star ;)

I was not impressed. At all. I’ve had numerous massages in my lifetime and this was by far the worst. For $ 165 I was expecting the best massage ever. That is far from what I received.
I redeemed a $ 200 gift certificate for services yesterday for the Bliss 75 and what was supposed to have been a full body mud scrub as described by the receptionist when I made the appointment. The «mud scrub» was actually just some hot wax applied to my lower back and covered with tin foil. When I told the massage therapist that I was supposed to have been getting a «full body mud scrub» she replied with «Oh. Yeah, no it’s not mud it is more like a hot wax and it only goes on your back to soothe sore muscles.» And that was that. She didn’t try to investigate what I was supposed to have been receiving and I was already on the table so I didn’t push it.
The massage itself was so disappointing. My massage therapist (as nice as she was) seemed very inexperienced. Her technique was «pokey» — fingertips jabbing into my muscles. I actually have finger bruises on my lower back this morning from the bad technique. The music they pump in was very odd for a spa setting. It wasn’t relaxing or tranquil. More folksy-​pop sounding. I even commented to my massage therapist that the music choice was pretty horrible and she agreed. She said she has to deal with it every day. If the massage therapists hate it, why on earth would they think the customers would appreciate it? Lots of work needed here. Definitely not worth the cost. There are too many less expensive places to get a quality massage. No need to go to Bliss.

There is a great Living Social deal out there right now if you want to try out Bliss for $ 99 for $ 200 worth of services! My friend and I went in for deep tissue massages and spent the rest of the afternoon at their rooftop pool. Great Sunday funday in my book!
The ladies locker room smelled amazing, they pump lemon, sage, and eucalyptus into the vents and immediately you feel calm and relaxed. They have all the amenities you need: lockers where you program your own code, steam showers, lotions, face wash, hair dryer, hair ties, you name it! In the waiting area they had brownies, cheeses, and cucumbers for you to snack on. Of course they had spa water and tea as well.
My massage was really much-​needed. I really regret not remembering the name of my massage therapist but she was definitely thorough and worked through my very tense muscles. I did find the massage rooms a bit sterile (white walls, wall tile, bright lighting)… It’s just way different than other places where they do the whole «meditation» type feel and décor. Plus the music you listen to is just regular soft pop and easy listening. It didn’t bother me, but I just thought it was different. I definitely felt relaxed after my 75 minutes of heaven (and hurt so good pain).
One good thing about being a paying customer at hotel spa is you get to enjoy their other amenities, like the amazing rooftop infinity pool. The pool area had great views of the Margaret Hunt Hill bridge and parts of downtown. I imagined the pool to be much bigger… There actually wasn’t that much lounge space to lay out and the majority of the pool area is actually covered. It faces west so as the sun went down it starts peaking through, so if you want to get your tan on, I would suggest to go close to sundown. We actually laid on the concrete on the side of the pool to catch some rays. Not what we expected but no biggie. Our server was very attentive and brought our food and drink orders quickly. All in all it was a great way to wind down the weekend and refuel for the new week. Definitely will go back very soon!

Just FYI and heads up on «Bliss» — I had an emergency and had to cancel my scheduled appointment about 4 hours ahead of time. They charged my credit card anyway for the visit and wouldn’t let me reschedule. Just bad business practice there — and I would never use them or reserve another treatment there again. I feel ripped off and will be sure to tell other Guests who are considering visiting this spa about my woeful experience. And the manager who answered the phone was rude and unapologetic about this issue.
Too many other places to go in Dallas to put up with this kind of business practice and attitude.
What is the opposite of «Bliss»??? They should call the Spa «Unhappy» or «Misery» and it would be more appropriate.
I will never do business with them again. EVER.

I’ve never had anything but positive experiences on the several visits I’ve made to Bliss. The staff is always very friendly and the treatments are amazing. I had the best facial of my life here just a few weeks ago and you truly can’t beat the view over looking the Dallas skyline.
The only downside to Bliss is that they won’t validate parking unless you spend a certain amount. With treatments so expensive already, I think not validating parking for all customers is truly ridiculous!

I am writing this review solely on their spa facility, not any specific service. We were looking for a place to hang out for the day. I have to say that their infinity pool was absolutely beautiful with a stunning view, but it was too cold to partake. The facility itself is not meant to hang out all day. There was only a small lounge with a few chairs to wait for your service. There was no hot tub or anything to soak in. If you want to chill by a pool in the summer or get a spa service, then I’m sure this place would be fine. But this is not the type of spa to relax all day without buying a specific service.

Absolutely the best place to get a facial! Had my first pedicure here and it was great! I’ve had better massages and better mani pedi but this I had a travelzoo so it was worth the price. Facial are worth the full price the I’ve ever had. The waiting area with snacks are nice and the pool area is just superb to hang out at.

I will start by saying if you don’t like the Bliss effect (white everything, serene, overly sanitary, «institutional» feel) then you aren’t going to like this Bliss or any other Bliss because they’re conceptually all the same.
Now that said, I happen to love the Bliss concept. If I wanted wall-​to-​wall carpeting and elevator music I would go elsewhere. :)
I had the Fully Loaded Facial by Emma and it was absolutely amazing. Even though I have had this particular facial on several occasions she still took the time explain the products she was using and made sure my comfort level was ok when doing extractions (+1)
Rubber Neck Massage by Annette (at least, I think that was her name) was alright. It could have been better, but I’ve definitely had worse. My only complaint was that it was a little noisy (chairs sliding, etc). I may try someone else next time, but it was still a great massage.
Van did my Hot Foot Massage and this was hands down the best part of my day. She knew that my appts were back to back so she had a little tray of snacks and hot honey water for tea waiting for me when I arrived at the pedicure station. She was very attentive during the pedi and even though it’s been 2 weeks, it still looks like I just had it done yesterday. (+2)
Convenience. Free valet parking, amazing steam showers with all the amenities, comfy lounge robes, friendly staff, amazing products, and yummy snacks and fruit infused water. (+2)

Yes, but.
That is my entire review. Yes, but. The massage yes, but the service was off. To me it seemed like the girl thought she was doing me a favor. Sorry but no I paid for this you can smile at me and pretend you like me for $ 150.
Waxing. Yes, but. It was good and as pain free as possible I guess but I had some bruising that I have never gotten at other places. And the girl in this situation was asking me questions and keeping my preoccupied. She didn’t seem to like me or her job that much either but her I don’t blame because I get it. You are removing hair.
Pedicure. Yes, but. This I actually really really really enjoyed because I didn’t feel rushed like at other places but for the price I’m not sure if it was worth $ 25 more than at a neighborhood mani-​pedi place. So that’s it… yes its good but… maybe on the next visit I will leave happier I think.