Bank of America

This is a difficult location to get in and out of. I came here the other day because I needed to use an ATM. This location was on my way home.
I will probably not be back because it took me way too long to get back onto Greenville. Maybe it was because of the rush hour traffic, but I have a bank closer to home that is easy to maneuver.

Double ATMs help, as this is a very busy intersection!

I seem to agree with the last review that this is one of the worst branches that BofA has in the area. I needed the assistance of one of the customer service reps in order to get some information dating back over the span of 2 years. The rep was very friendly and seemed to be able to understand exactly what I was looking for. She called someone at the corporate office and explained to them what I was needing. I was told that my request would take about 10 business days to process and I was given a case number thinking that I was all good.
I got busy with other things and not given it any thought about checking up on my request. I finally had to go back to the bank about 2 ½ weeks after my first visit only to find out that my request was still not completed. The same teller finally was able to get back in touch with a rep at corporate. At this point I was in need of the information desperately and they had to put a rush on the request. I finally got what I needed another week later. 3.5 weeks is ridiculous to get copies of 20 checks all written to the same person by any account. As soon as my wife and I are able we will be moving all of our accounts, including our home mortgage, to a financial institution that seems to be better able to serve a customer with a simple request.

Wow, what a disappointment. This branch used to be my favorite. It’s apparent that the government regulations have had an effect on the way this bank treats its customers. Both of the last two times I have been there, the waits have been 15 minutes of more for a teller, and most recently, I had an incredibly bad experience that sent me overboard.
I had gotten paid that day, and like a doofus, I forgot my wallet with my DL and debit card. I thought it would not be a big deal, since I’d done it once or twice before, and I would be asked for my social, an alternate ID (I had an old green card with my pic on it), and for me to give them my account details so they could identify me.
I went to the teller (his name was Mario), and told him I needed to make a cash and deposit, and told him I did not have my ID or debit card. He immediately told me that he couldn’t do it for me, even with the ID I’d provided. I told him that I’d never had a problem before, and explained that I’d been able to provide other things to identify me. He told me he still couldn’t do it. By now, I was really annoyed, and then he asked me to enter my PIN in the machine next to the teller. I told him «Why do you need that? I’ve forgotten my card before and have never had a problem. Why is this such a hassle?» With a little smirk, he replied, «Because I am the manager and I’m more specific.» He then informed me that next time I should bring my debit card. This comment was unnecessary, and extremely condescending. I told him that I would be thinking of taking my business elsewhere. Didn’t faze him a bit.
So this past week, I returned to the bank to inform them of my impending account closures, and as of next month, my relationship with BoA will be no more. I don’t have time for crap service. As much as banks are hurting from their inability to rape clients with their fees thanks to the government, you’d think a freaking manager would know better than to risk losing a client by having a shitty attitude. Nice job, Mario.