Avana West Lemmon Apartments

I have to say I’m kind of surprised by the reviews on here. I guess people really do only write reviews when they either love or hate something.
I’ve been living in these apartments for a year and I have honestly not had many problems. My boyfriend and I moved in here because it was by far the cheapest option in the area for the amount of space we got. The location is super convenient because it is close to quite a few highways but not so close that you have to deal with a ridiculous amount of traffic. Not only that, the apartments are close to Uptown, downtown, and Knox-​Henderson (all of the areas where you will find things for young professionals) and only a 25 – 30 minute drive from the airport. They also have covered parking and don’t charge extra for more than 1 car. There are 2 pools and 2 outdoor spaces all of which come equipped with grills.
Another thing that I really like about the location is that there is a lot of street parking around for guests. There is construction going on for apartments across the street so I’m not sure what type of affect that will have on the parking situation. I don’t have a dog but the apartment is dog/​pet friendly and there is an open lot at the back of the second building where a lot of people take their dog.
Besides the location, I also like that we were able to paint our apartment which makes it feel more like a home. You just have to repaint when you move out. There is a washer and dryer in each unit which was a must have for me. The staff is friendly but I haven’t really had a reason to work with them much to find out how competent they are (people in other reviews have complained which is why I mention it).
Things I don’t like about the apartment are the fact that people but their trash out at the wrong times which is really annoying and smelly. In the summer there are also huge roaches that somehow get in but they do a great job getting the exterminator out so it’s not like they’re crawling around everywhere. I haven’t had any issues with noise from my neighbors but the person who lives above me is ridiculous and calls the courtesy office or the cops whenever we play music. It’s annoying but we’ve never had a problem with either because we don’t blast music. I think that’s just a problem that’s specific to my particular apartment.

This place has reasonably modern conveniences and the actual apartments are acceptable, though the light switches and outlets make no sense and there is inadequate lighting, despite the fact that it is directly underneath Love Field’s approach trajectory leading to incredibly noisy landings and take offs very close overhead of VERY noisy jets.
The biggest problem here is the front desk people. They are more than willing to accept your packages, but telling you they did so is a «courtesy», meaning if you don’t have an alert built in they will keep your packages for weeks and months without telling you they are there. They kept a supply of needs to be refrigerated medications (3 month) supply, without any alerts of any kind, for over a week and then had the audacity to blame me for not picking it up. Because they hadn’t told me it was there. Questions go unanswered for weeks if not months and they are very happy to fine you quickly, but not to give warnings.
This place is not worth it. Do not move here unless you have no other choice.

The property is really going down hill. I was told I would have to pay for the repairs to an appliance which I didn’t break. And doors are being left open to where the public and anyone off of Lemmon avenue can walk around to the individual apartments. Not secure unless they change things.
The manager has posted a comment. This review was posted after I had visited with the office staff and manager. The solution presented is posted above.

DO NOT MOVE HERE. Overpriced for nothing & they’re so rude! Went to visit a friend and the way they treated her over her dog being off the leash for literally 10 minutes and in our site. We had the leash with us and if any dogs came around we would put him back on a leash. When my friend tried to speak to her the leasing agent ignored us after asking what apt she was in. We literally followed her all the way back into the office before she finally decided to give us a chance to explain. Still charged 150.00 bucks for a «Lease Violation» — that sucks for my friend.

I actually really liked my apartment, it was nice and updated with a lot of room. The complex was in a great location for me as well.
However, my experience with the leasing office over my time here has been terrible! There is one girl in particular that was giving us false information when moving in, and it is very clear that she had no idea what she was talking about. We were mis-​quoted on the pricing several times. It was just a huge headache, I’ve never had so much trouble trying to get an apartment. If I didn’t like the apartments and location as much I would not have moved here because of the leasing staff.
My main problem was really this one particular girl, she made every situation that could have been simple super complicated and frustrating.
Parking could be better. There is a parking garage which is great but half of the spots are now reserved, and nobody pays for the reserved parking so half the garage is empty but you can never find a parking spot! They are just trying to get more money out of you.
Apartments are great, just a major headache dealing with and trying to communicate with office.

My daughter lives in these apartments had a fender bender got a lease car went into the leasing office told them she would be in a rental car for a while they gave her a parking pass. None her visitor parking passes are red the girl handed her a blue one my daughter looked at it and said this is blue is it OK for me to still park in my normal parking area and she said sure you live here and she said OK! I was just checking they towed my daughters rental car and then didn’t want to pay for their mistake after she did all her due diligence to go down so that she was doing the right thing they still with no warning like I feel they should’ve put a warning on the vehicle so she would know she was given the wrong ! The office people are very rude and not accommodating except to themselves
They of course have no wrong doing even tho they are the ones giving out parking passes
Pass on this place!

I’ve had a couple of different experiences here.
First of all, it’s a Leasing Office. The folks here manage the property as they are supposed to.
The only issue I’ve had is when the current Assistant Manager got an attitude with me when I approached her (with no attitude) regarding a late fee removal (never been late on rent in five years or so of renting on my own). She couldn’t even simply say thank you as she stammered on about her 18 years of experience in the industry, and how she couldn’t waive the fee; why do I care?
Pros:
My rent is a good deal for the area… basically uptown for a great price!
Garage parking (great if you have a luxury vehicle)
Pool is fun and very well designed
The office staff, except Monika, is nice and usually helpful. Monise and Melinda are very kind and a joy to work with .
I reported an issue with my fridge, and it was fixed in ONE DAY (they replaced the entire thing in ONE day!!!) FAST maintenance, even if they did walk in on me naked about to take a shower haha
Cons:
A lot of my neighbors are morons. They leave their trash out at the wrong times, they can be too noisy, leave their dog poop everywhere, don’t clean up after themselves, act entitled, drive like crazy in the garage… I get super annoyed with 21 year olds whose 60 year old dads still pay their bills. That’s uptown for you though -.-
Also, I’m kind of glad that some of you have been towed. If you FOLLOWED POLICY and didn’t have your guests parking in RESIDENT parking, you wouldn’t have been towed. When paying $ 1k+ a month in rent, many of us expect to have a place to park after a long day of work.
Keep up the good work, Avana West Lemmon! And don’t forget to fine trash policy violators!

I have been living here for about a year. NEVER EVER EVER USE THE AUTOPAY SYSTEM. I have had two roommates that did use it, and somehow it happened in two instances that the system doesn’t work and the autopay never goes through. This happened to each of them at least once. We were told by one leasing office staff that it was their fault and their company never drafted the bank. They took off the late charges the first time. We were happy with this decision. (Thanks Rodney!) Then, this happened to my other roommate. We never got any kind of second notice that our rent was late until I was logging in to pay my portion for the next month. Ridiculous!!! I mean this is why autopay exists – so you never have to worry about paying your bills late! The manager then proceeded to tell us that Rodney told us incorrectly how the system works. Whatever, either way they should have given us a notice or at least make sure they’re billing system works well!
On another note, the walls are thin. They charge way too much for rent. Also, the parking situation is ridiculous-​as you can read from the other reviews. I’ve also had an ant problem as well as a small cockroach issue. The one good thing is that the washer and dryer in the apartment was provided by the complex.

The area is quite convenient, however, the customer service is VERY unsatisfactory, it wasn’t until multiple complaints that I got my issues fixed.
I moved in and everything was fine. In one week I had several issues, some of which to a while to address.
There is a «tapping/​knocking creaking» that occurs everyday at 5 am. I told management about this and they said they would have to go in and listen for it but since it only happens at 5 am, they would have to wait until the on grounds duty guy is on call. Well lo and behold when it happens I call the guy. Usually it happens for 10 – 15 minutes and it stops. (Quite frustrating if you are trying to sleep!) by the time the guy showed up the noise stopped. I’ve been telling the management about this issue and they have yet to properly address it.
Next I was in my kitchen and the glass ceiling cover came crashing down on me. Luckily my pup wasn’t in the kitchen because shards of glass went flying everywhere! Very dangerous!
I had surgery and was knocked out on the meds so my father was driving me around. Because I was on crutches, and in pain killers we put a parking pass on his truck and parked on the second floor closest to my apartment. I went to the office to ask them and they blatantly told me they didn’t care if I had surgery or not because I didn’t inform them that I was having surgery that the car was parked illegally and we should have had a different pass. First, it is none of their business of my medical status and when I moved in parking passes were not required. Eventually, the manager was able to give me a 100 dollar credit to rent to offset the tow bill.
Since my initial review, conditions have improved except for all the dog poop on or around the property of those dog owners who don’t pick up after their dogs.
UPDATE:
Moved out 3.5 weeks before lease ended and surrendered my keys. I was surprised to find that that were billing me for utilities after I moved out! Not to mention no one entered in the system that I had moved out weeks after I surrendered my keys and sent multiple emails regarding refundable deposits. This place is a headache.

I moved in August 2014 and everything seemed ok at first. I pay $ 940 for their smallest one bedroom (not studio) which I felt was high but compared to the area it is a good price. The leasing office team has been pretty good but they do seem to have a lot of temps in which I believe is where the problems are.
A few months into moving in they decided to make changes to their parking garage rules. Before, if you could get past the gate you could park in the garage which was a blessing and a curse. If you were a resident you had a garage opener but others would just wait to follow you in and that caused less parking to be available with all the visitors being in the garage. However, the new garage changes are worse than that now. Now you must have a sticker on your car and they have reserved about 3 spots on each side of every door and a few others near the door that you have to pay $ 50 a month for. Very few of my neighbors have fallen for this ridiculous pricing scam and paid but I would say well over 65% of the spots remain open. Really sucks having a million bags of groceries to carry and walking past 5 open spots by the door to get to your apartment.
Recently with the weather change I have had some ant issues but the complex has brought in pest control fairly quickly. I also have a knocking sound coming from my walls in the kitchen when you use the water and they said they were going to fix it a few months back and would have to tear out the walls but have yet to do so.
You CAN hear your neighbors and the people above you walking on the faux hardwoods. Not too bad generally but I swear a family of 12 moved in above me and pretend to murder each other a few times a month.
They do a lot of resident events which is nice, the pool is pretty, the apartments are nice with granite and faux hardwoods. A lot of nice things about this place and it is easy to complain about things but overall its not bad.
Change the garage back to resident only but non-​reserved and I think you’ll get much better feedback and reviews.

My mom has lived here several years. The managment company that took over are cheap, unorganized and unprofessional. There is construction of a couple apartment buildings across the street. It feels as thought they are loosing money as they have found ways to get more money out of their existing occupants. They have insisted all pay the 25.00 recycling valet which normally you could take to the dumpsters yourself. 50.00 a month for reserved parking that is if u want to be able to park where it once was when it was free, close to your apartment as apposed too a floor or two above. Most are not paying for the reserved spots, so now those spaces are taking space where one could park. closer to their apartment. They raised my mom’s rent from the usual 50.00 to 150.00 upon lease renewel. I Ditto all that Richard H. has explained.

I lived at this place for a year and a half and it was the worst experience of my life. From the day I moved in there was a terrible smell that ceased to go away and only got worse until the day I was finally granted a room transfer nine months later! This smell was so bad that living in a dumpster would probably be more appealing. It was the perfect mixture or rotten eggs and spoiled milk, rancid. At first I was given the excuse that the smell was «my neighbors cooking,» then was told the smell must be coming from the restaurant downstairs (four floors down). A few maintenance requests later I finally called the office and was given the answer by a friendly lady saying that «they didn’t want to tell me» but there were dead rodents in my ventilation and the smell would go away within a week or two. Not happy but content the smell would soon disappear I said ok. To my disappointment the smell never went away and I even had the maintenance man come smell for himself at midnight one night due to the smell being so overpowering! He was extremely helpful and said he would be back by in the morning to take another look. There ended up being a so called leak from the sewage line and a big hole was cut out of my wall. This of course did not fix the smell and the friendly maintenance man let me know the would need to tear down walls to get to the root of the cause. After this discussion I heard from corporate saying they would be willing to move me into a different room if I did not spread word of this. Reluctant about staying I went ahead and agreed due to the convenience in the location. I had been looking for apartments for a while but they convinced me.
As they say «it’s a small world,» I ended up meeting the new tenant a few months later and he to no ones surprised mentioned the smell to me…
The problem didn’t not end here. In a nutshell in the time I was in the new apartment my roof leaked when it rained, and mold grew from my air vents, all of which were solved by merely cleaning the area as if that would solve my problem.
The cherry on top of all of this has to be the staff in the main office. I don’t know if it’s lack of training or common sense but none of them are up to par to be holding their positions.
I would not rant this much if I were the only person I knew that ever had a problem at Avana West Lemmon but I knew at least a handful with issues worse than mine.
I would definitely not recommend this place to anyone.