Audio Electronics

Brought in a large format dinosaur of a console that I purchased from a church auction just to see if it was worth salvaging. They hand-​built a new power supply for me, and cleaned every single fader, pot, and switch. The thing sounded dreamy for months after, right up until my drunken guitar player fell on it and bent the frame… but that’s another story for another time. Basically, if you need something fixed, and you can’t (or don’t want to) do it yourself… Audio Electronics is a no-​brainer.

Took my QSC speakers covered under warranty. Also had some issues with Mckie mixer and subwoofer. The service was fast and efficient. The staff was extremely knowledgeable. The guy named Austin took care of it all. I highly appreciate it and recommend this place. Will definitely return if I need my equipment serviced again.

I needed a floor monitor repaired (intermittent sound coming from the woofer). Initial estimate was that it could be as little as the deposit amount ($ 80) if it was a cold solder joint or something and as much as $ 150 if the speaker needed replaced. I was told that the backlog was 4 weeks unless I paid one of two levels of rush fee (next day diagnosis or 1 week diagnosis). I really don’t like places taking rush fees instead of just doing everything in an efficient manner, but they did get it on the bench at exactly 4 weeks so it met the stated goal. I got the call that it would need a new speaker and that it would be about $ 70-​$ 80 on top of what I deposited. I approved the work. A week later I got the call that it was done and that I owed $ 106. Huh? When I went down (I was on another call when they told me it was done and couldn’t discuss the jump in price), they told me that there was a shipping charge for the speaker. If so, that should have been explained the week before. I specifically said to the guy who called the week before «so $ 150-​$ 160 out the door?» He replied «yes.» After discussing with the manager, he agreed to waive the shipping. I think the 3 star is appropriate. The service was slow but met the commitment, and the product was effectively repaired. The estimate process failed but was eventually made right. I would probably take gear to them again, though I would make a greater point about clarifying any possible charges.

This place is fantastic for getting your pro audio equipment for both warranty and non-​warranty service.