Atlas Plumbing Company

Imagine pulling up to your pro-​golfer boss’s house at 6am in the middle of February to take him to the airport, only to find him using a squeegee in the master bedroom due to a busted frozen pipe and water pouring in from under the floorboards. Once the city turned off the water it was time to call a plumber. First company I called didn’t answer, so I called Atlas Plumbing and Ben answered immediately. Arrangements were made for 10am the next day and by the time I arrived, Ben and the fabulous Atlas crew had already fixed the problem. Atlas Plumbing should always be your FIRST call if you want it done right.

I just moved to Dallas, and was unfortunate enough to need a plumber right away for a broken kitchen faucet and garbage disposal (ugh). I felt a little helpless. I found Atlas through Angie’s List. What I liked, and why I’m taking the time to write a review, is how they treated me with respect from the beginning. As a single woman, I am often worried about service companies taking advantage of me. Not these guys — they were helpful and put me at ease from the first phone call. I spoke with Ben, and he explained the entire process and pricing model over the phone, and put no pressure on me to go with their company. I felt I could trust them, so I hired them to come do the work. All went smoothly. They were professional, and I felt the price they charged was very reasonable.
I hope I don’t have to deal with any more issues any time soon, but if that happens — I’ll definitely call these guys again.

Nope this is the CORRECT company in Dallas. I have a Property in Dallas. The owner sent a comment saying its the wrong place since I live in SF but its for Dallas and if I could remove it… You would think having the fact that I listed their pricing model he would know I was talking about his business. Oh well.

STAY AWAY!!! ZERO STARS!!!
I just want to briefly share my experience. I chose to do business with this company because of the reviews and their A+ BBB rating. I feel I must give my feedback. Hopefully I can spare someone else the trouble. Where do I begin? This company and its owner are wrong on so many levels. Very disrespectful to the customer and ZERO people skills.
First of all they charge you $$ just to come out to your home and diagnose your problem and give you a bid. Pick a different company that will do this for FREE — there are many licenced/​bonded and A+ BBB companies in the DFW that will do this for free.
Secondly they bill you by the hour, not by the job. This is where they can really run up your bill. Other reputable companies will do plumbing work for a flat rate with no hidden expenses.
When I first called Atlas I was impressed to speak to the owner Sonny who quoted me a price on the phone to install a new shower faucet, raise the drain up an inch, and move the valve up and over. We were doing a shower remodel. The wall was already opened up and was ready for the plumbing work to be done. We wanted the faucet installed so that we could build the wall up around it. Sonny quoted me $ 300-​$ 400. When the actual plumber came out he did the work — minus raising the drain because he told me the drain didn’t need to be raised mind you– he gave me a bill that was just a shade under $ 600.
I asked him why was it so much more expensive than what Sonny had quoted me. The response was that he had brought a second plumber with him so they could do the work in half the time. So I had to pay for the extra plumber’s time/​labor. It would have taken him twice as long if he didn’t bring the second plumber so he claimed.
Feeling as though I had been taken advantage of, I paid the man and decided I would never do business with Atlas plumbing again. I’d just chalk it up to a loss and move on.
Once we had the new shower wall up we called a new plumber to hook the faucet up for us. He could not get it to work properly. He said that the faucet valve was defective and should have been tested by Atlas before they billed me. I really did not want to do business with Atlas again so I called another plumber for 2^nd opinion. It was the same verdict. Defective faucet valve should have been tested by Atlas. Then, they told me how to fix my problem: remove the defective shower faucet valve and replace it with a new one that is not defective. That made sense to me. They also recommended I call Atlas to see if they would help, considering I paid them $ 600 already to install this faucet.
So I called Atlas to tell them I had a problem and to see if they would offer any solution. I was told they would give the message to the owner Sonny and he would call me to discuss.
Now Sonny called me the next day. I was initially glad he called me so quick so we could talk about the situation and see what solution options we could come up with. However Sonny quickly let me know in a rude way that his company was not responsible for the defective valve. I purchased it from Lowe’s and I should take it back to them. He was very crass telling me that it’s not his fault and he is not just going to «open up his wallet and give me his money.»
I was appalled. Is this the way you want a plumber to talk to you when you have a problem? I tried to reason with him which was a mistake because it was pointless. I told him I’m not asking for any money back. I’m saying I have a problem and I’m interested in getting it fixed. He said well it certainly would not be covered by any warranty on his company’s work. I said that’s fine. I just want you to tell me what you would charge to fix the problem.
He said he would see if he could get Curtis to come back out and look at it because he is the one who installed it for me. I said okay sounds good.
After thinking about how my last conversation with Sonny went I became more and more unhappy. I decided to call him back to tell him I was unhappy with his response to my problem. I wanted to give him one last chance to show me he can offer an ounce of customer service. He again was rude and crass. I told him I will not do any further business with his company and to not bother sending Curtis out to my home. I also told him I would file a complaint against him with the BBB. He proceeded to call me an A@@hole and hung up on me.
Now, if that sounds like the kind of customer service you would like then by all means call Atlas Plumbing for all your plumbing needs. Again, I don’t want any money back from these people. Just hoping I can steer at least one customer away from them.
Believe me you deserve better and there are many better options in the area…

Atlas Plumbing came to my house to hook up a new faucet to my new kitchen sink. Despite their bill which stated that they «checked for leaks. All ok», I went into my kitchen that night to find it flooded, water gushing out all over. It took me 2 hours to sweep all the water out and dry the floor with towels! Despite Sonny, the owner, telling me that he would not cash my check, he did! When I called him on that, he said he did the work. If that is how he does the work, it is pretty sorry. No class. Imagine what would have happened if I had gone out that night!

Called Atlas based on reviews for a clogged sink line that I could not fix. I had rented a snake from Home Depot and been on the roof with it and under the sink. But this sink was interior location with no exterior clean out and I could not make the various snakes (owned and rented) worth their way past a turn or elbow in the wall. They estimated same day arrival between 2 and 4 and arrived around 3pm. Dan and his assistant tried roof and it was a no go just like my attempt. They were successful going under the sink. Their snake had a U-​joint, or drop head, attachment which made it turn the corner that my rented unit could not. Once they got it working they put at least 75′ of snake through the pipe and busted out the clog. Total price was just under $ 250. I wish it was less, but am glad it was not more. Thank you Atlas and Dan and Dan’s assistant.

This was recommended in «Best Pick Reports» for the Dallas area, but we had a rather different experience. We called to schedule a service call to figure out if/​why our toilet was leaking and were told that it would be $ 49.95 to come and diagnose the problem and provide a quote. Expensive? a bit, but we decided to go for it. They show up, spend 10 minutes figuring out what the problem is, give an estimate of about $ 200 for parts and labor, go out to their truck to get parts, and come back saying it might be more than the quoted price because they charge $ 36 for every 15 minutes they are at your house, and (this was the kicker for us) the timer starts counting the minute they pull up to your house, even when they haven’t yet made a diagnosis (something we thought was included in the $ 49.95 service call) or started any actual repair work. And then they said ‘This is how it’s done by all the companies — $ 40 or $ 50 just to show up, and X amount for the time that’s spent. The longer we keep debating this issue the more it’s going to cost you.’ Perhaps this is standard business in the plumbing industry, but it wasn’t how it was explained to us initially. The only reason I’m giving this place 2 stars instead of 1 is because they had the decency to not charge us for their visit when we decided not to do business with them because of the confusion.

The cutoff for my ice maker started leaking. Called atlas yesterday set up service call for first today. Jeffery arrived and installed a new better cutoff in about an hour. I’ll use them again.

So, our house was built in 1948. I have no clue how those people lived 60 years ago but CLEARLY they had almost no possessions because the closet space in these old cottage-​y houses is nearly non-​existant. I mean, sheeit.
One of my first dreams when moving into our house 1 year ago was to redo the kitchen pantry/​laundry area/​hot water heater closet. Yes, all of that in a space that most people have for just their pantry in modern homes. The biggest space sucker was the hot water heater… and being 10+ years old it was probably going to need to be replaced before too long. We consulted with tankless hot water heater installers and decided that Rinnai was the brand we wanted to use. From the Rinnai website we found Atlas to be the top rated company in the Dallas area and we phoned ‘em up.
The owner himself came to the house to do the estimate. He was a professional looking dude who really seemed to know what he was talking about. He knew how many BTU’s we needed to tell the gas company we needed. He had knowledgeable opinions about what size we needed and placement of the new machine (we opted for outside the house). Their estimate was on par for others we’d gotten so we hired them.
The installation of the tankless took one day and went very smoothly. The plumbers were very professional, super clean and even had some kind suggestions for completing other half-​assed home improvement projects we had started (who knew you couldn’t drill through asbestos siding??). All in all, it kinda felt like your dad was over at the house taking care of a project you needed done… only he wanted a fat ass check at the end of it and not just dinner and a six pack of beer. Hrmph!