At & T Voice

Google «AT&T is evil» and a million links pop up. I usually reserve the use of words like «evil» and «hate» for thing truly vile. AT&T is starting to meet the criteria. All they need is a pointy tail and little red horns and I’m sure the keys to Hades would be handed right over.
I have been working with them for 4 years – against my will. My predecessor signed a contract with them which doomed me to an eternity of confusion, red tape and folks who just don’t care.
We changed from two concurrent T1 lines for our voice and data to their new IP Flex program. Huge savings were promised. The install was January 8. It did not go well. The tech left before it was all live and running and it was not in fact live and running. Our IT department – also known as Scott — had to contact their Tech Support who pretty much refused to help us because the account was too new. Eventually it worked. Other problems popped up along the way for which we figured work arounds because AT&T was ultimately no help.
Now we get to the billing. We have been double billed since that date. My account rep just stopped returning my calls because she was getting promoted to another department and didn’t care. The new rep is totally lost and has no idea what he is doing. AT&T needs to be paying me for all the work they require me to do to make their jobs easier.
Pitchfork.

Tried switching on call block today. The AT&T web site is horrible. Could not find instructions on how to set up the service for a long time. Once found, the system would not let me set up even one of the many numbers that I wanted to enter… It says that the number is not «available» or that the number is «incorrect».
This is just totally usless and frustrating at the same time. No service, no instructions, no humans to talk to, and a product that doesn;t do what I need it to do… all for 300 bucks a month.
Can’t wait to be able to dump them for a better company. No wonder their stock is not doing well.