AT&T

Gina at 855 766 7961 answers and I am inquiring about Internet ONLY rates.
asks my zip (I had already keyed that in — why) so I give it
asks my address — I don’t want junk mail so I tell her I am in Dallas
asks my address — I give it to her
asks my name — I give her my first
asks my last — you don’t need my last name to tell me your rates.
she says she is REQUIRED to have all info to give me rates
I said I am on your website and I click everywhere it says to get rates and you don’t give it there either. I am ONLY wanting to know the rates for Internet ONLY.
argues with me so I ask for supervisor
I am now on the phone for over 30 minutes and she says her sprv said if i was wanting rates to send me to customer service. I want to speak to your sprv but she transfers me anyway
switched several times after pressing this button and that button and finally someone answers and i ask for sprv… hold another 20 minutes and Riley comes on the phone in BILLING!!!
ask for his supervisor and disconnected!
and they wonder why people are going ballistic…
now on hold with Time Warner and same thing! what idiots. I say I want to inquire about new service and they ask my account number.
MAKE AMERICA GREAT AGAIN. bring work back to Americans…
edited. ATT, Verizon, Time Warner, Frontier. they are ALL instruments of the devil… don’t bother trying to talk to them. suck it up take your bitter pill … sign up for the one with the cheapest rates. and fight them until eternity.
keyword ATT AT&T Sucks … Frontier Sucks … Verizon Sucks … Time Warner Sucks …
Now 56 minutes and saying transferring to Sprv over 5 minutes ago. riiiiiiiiing… riiiiiiiiiiiiing
FINALLY… another disconnect!
Time Warner corporate phone number office of the president — 212 364‑8200
AT&T Corporate Offices 210−821−4105

Two years ago, I was assigned temporarily work in Texas and subscribed to AT&T for internet and cable. After completion of my assignment, I canceled the service and returned the modem to the UPS location that was directed by customer service. Soon, my access to the bill payment page was blocked and my email address provided by at&t was disconnected. A few weeks later, got a call from a collection agency from India, they wanted to collect my last bill plus late fee plus collection agency fee.
It is a horrible company policy to treat customer this way.

Well, I accidentally deleted my email account on my phone. Of course I do not remember my password. So I «chat live» because the phone number is playing a game of hide an seek. I was chatting for over an hour. We redid my password for att, which I did not need. But I went along with it. Still chatting and still can not get my email to open. It kept saying password username not match. We worked past that. Then it says something about the server. Then he tells me I need to go to the store and they could help. I go to the store. That man was human and gave me the number for tech support they could help me. I call, it is att tech support, she tells me only Yahoo can help. I call Yahoo. Got disconnected twice. I call the other number. A man with a thick thick accent tells me that he can not help because I have been kicked out for 12 hours!
I call again the next day, first number does not work anymore. Second number says «all agents are busy, leave a message and we will get back to you». That was 7 hours ago!!!
No one has called. All I want is to get into my email! This happened to me years ago when I was with Verizon. They had the problem solved in 5 minutes! I would give minus stars, but they don’t have them.

I can only say I wish I had read Unilocal before changing out cell phones, internet and switching to Dish TV. Since August our billing has been incorrect and after many hours on the phone with very poor customer services who cannot seem to fix anything it is still incorrect (it is now Jan 26). All I can say is don’t be swayed by the «deals» IT IS DEFINITELY NOT WORTH THE HASSLE YOU WILL FACE FOR THE NEXT WHATEVER THE TERM OF YOUR CONTRACT IS. I must think that this is intentional fraud-​it is that bad. Some sort of bait then switch and hope they don’t notice plan… sigh.

If there was any way to give less than one star it would be reserved for AT&T! AT&T is by far the worst telephone provider in the world. I contracted my business phone line through them 6 months ago and it has been the biggest disaster you could possibly imagine. I won’t bore you with the countless lies, over billing and just plain bad service they have provided, just suffice it to say that you should stay as far away from AT&T as possible!

Horrible phone company with horrid customer service.
My wife and I recently married. Thus, we decided to combine cell phone accounts. It would have costs my wife some $ 500+ to leave ATT and come over to T-​Mobile vs. me paying some $ 225.00 to leave T-​Mobile to go to ATT. That should have been my first clue not to give our business to this terrible phone company.
So, I port my number over to ATT — giving up my unlimited data with T-​Mobile. This should have been my second clue.
However, I go to listen to music on my phone and notice I’m not connected to the mobile data network. Hum, I try the logical — restart phone, turn off mobile data and turn it back on… nothing — still says disconnected.
So, I call customer service. T-​Mobile had awesome customer service so I was hoping for a decent experience. I was wrong. The lady, who was not the most eloquent speaker, informed me I wasn’t on the account so therefore, she could not help me.
Why the ATT store rep didn’t add me — I have no clue.
So my wife calls — they cannot help her — they need access to my phone — so she adds me as an authorized account person. Even through that apparently would take some time.
I called back after I was supposedly added — I as informed that I was not added — and since I did not have my wife’s password (she didn’t know I would need that) — they could not help me.
So, two days into having ATT — I’m already pricing us to swtich to another carrier. This company is horrible. I’m a lawyer — having mobile data is pretty important — especially when I am in Court. As it stands, if I’m not connected to wi-​fi, I DON’T GET EMAILS!

If you are thinking of AT&T then please read my post of my unresolved problems including the lack of customer service. I am coming up on 25 days since they installed service. It is still not working. TV programs. We watched Modern Family where the sound was 4 seconds behind the video feed. It is typical for TV programs to freeze. The internet drops constantly. It cannot maintain a VPN. The phone is garbled. If you have a home office the service makes it impossible to work. We had over 9 different AT&T techs. We have 4 inside techs and 5 line, external techs. The customer service is horrendous. The customer rep that I reached made me go through each of the 30 question and checks. Even though they just checked it on Tuesday. THIS IS BY FAR THE WORST CUSTOMER Experience ANY COMPANY COULD PROVIDE TO A CUSTOMER. YOU COULD BE NEXT!

Good luck in trying to get thru to customer support. They are closed on Sundays, closed all days after 7pm. They will put you on hold until they close.
What is absolutely unacceptable, is you can order service until late at night, but once you are a customer, you go to the end of the line.

I am an Acute Dialysis RN in the Toledo area that requires text messaging to communicate with staff. On Thursday, July 2^nd, the AT&T message app failed. I received a screen after multiple attempts to log in, that my credentials were not recognized by the system. In short, I had no way to coordinate with other staff in area hospitals. As I was on duty as charge nurse that day, this was a significant problem. I choose to carry a flip phone due to the multiple problems with smart phones, and receive my messages via an app on my tablet. I signed a contract with AT&T in hopes that they would try to do better. Wireless carriers have taken over the once dominant land lines, so AT&T needs to offer something superior in service and/​or features, to take back it’s lead in the communications market. Apps that cease to work after updating, is NOT that step in the right direction. Come on AT&T, get it together before your remaining customers walk away.

If I can give zero stars I would! Worst company ever. No rewards that’s bullshit. They «expire» all the sudden every time someone tries to claim. You get people in with telling them they will have cash back and all the sudden tell them they don’t have anything and keep apologizing.

Set DIGITAL LIFE appointment to free consultation on home security and could not get them to show up… twice. Don’t waste your time and energy.
Not great for customer retention…

We were with a competitor for 1o years and our highest bill was $ 275.00, After one month with AT&T, our bill was $ 2,100. They charged us for everything possible and data was the largest of the charges. They sold us devices under fals pretense and admitted to lying about it. But, continued to pursue payment and then disconnect and ruin our credit for refusing to pay. We have filed with the BBB and FTC to stop these practices.

If you read my original review, you will see that I have spent over 3 hours on the phone with the different AT&T customer service representatives, just to be given the run around, getting disconnected and being promised a return phone calls (all lies).
I hoped SOMEONE FROM AT&T gets my Unilocal message but clearly no one reads it.
I would like to write the CEO RANDALL L. STEPHENSON, but there is no contact available for him anywhere and the employees do not even volunteer his name.
I tried my luck again today. My son used a very easy to remember phone number I had for his, and when he went to study abroad 6 years ago, I asked AT&T to cancel all but the minimum charge so that I can keep that number for future use. After many years of paying various amounts, all much higher than the originally agreed upon $ 24/​month, I tried to investigate, just to found out that I am also paying for long distance (on a number which has no outgoing call ability) and $ 10.50 a month for Call Waiting (AGAIN for a phone that is not being used and that sits under my bed.) I asked for refund for all these years that I am being overcharged, but was told by a certain John S (yes I do have his full name) that all he can do is to cancel the long distance for future, (he gave me a cancellation number) and that he will transfer me to a supervisor (Chester – I have his employee number) to get a refund. Chester first denied that there has ever been a long distance service on my number – then what kind of a cancellation number was i given?– and refused any refund because the person who took the original change to minimum charges order did not put in a note about me NOT WANTING TO HAVE CALL WAITING ON A NUMBER THAT I AM NOT USING. This time I was non the phone with all the different employees only 2 hours 15 minutes.
IF YOU HAVE A WAY TO GET THE EMAIL OR PHONE NUMBER OF RANDALL L. STEPHENSON CHAIRMAN AND CEO of AT&T please let me know.

HATE. i reserve this word for extreme cases. modem is 7 weeks old and not working. phone technicians are abyssal.
ok… semi-​redemption. actual tech came to the house. said the folks on the phone have no clue what is happening in the field. gave me a direct cell line in case anything went wrong after his visit.

BY NO MEANS THIS REVIEW IS A ONE STAR!!!
Unilocal should offer zero star reviews and reserve a negative star just for AT&T.
I had it with AT&T, it is by far the worst company in the WORLD!!! I rather spend 3 times as much on a competitor that give AT&T a single extra cent.
I have had Uverse internet service with them for over 5 years but the end finally came down to today. After expending countless hours (which have added to days now) with their inept customer un-​service I will cancel every single service with them. They are thiefs and are overchanging me up the wazoo. Their TV ads are just plainly lies and those rate seem to never apply to anyone. Internet Uverse costing me $ 60+ a month just for 3mb which by the way only clocks in at 1.2mb on
and every month are new fees that keep growing up and up.
By the way these charges are charged upfront before we all use their service (a month ahead of usage), but when you dont pay on time they add a $ 9 late fee which is plainly extortion to keep you paying ahead of time.
So as of today I will stop funding the cost of their stupid commercials and other advertising. Which if you have not noticed they spend BILLIONS on because they can’t keep customers happy enough to stay and have to lure new ones to make money.
SO SAVE YOUR HARD EARNED MONEY AND SKIP AT&T

at&t has quoted me 2 separate cell phone services for one price and once I agree and taken the deal I get the bill with no way to back out penalty free and it’s a totally different way higher price. All they say is I’m sorry the other person gave you incorrect information. Here’s the kicker… I never take the deal first time out. I make them quote me in store and on customer service. And on customer service I make them quote me at least 3 times since it’s recorded for quality purposes. And yet they can’t find the recordings to verify. Instead they say I’m sorry you were miss informed. Over a 2 year contract there lie just to me earned them $ 1,320.00 plus all the extra taxes I have to pay. So just think they do this daily to thousands of prople. I’m sure just in scamming, lying, corrupt business practices they make millions! !!!

Hey Guys,
Back in November I ordered AT&T U-​Verse TV and Internet service for the first time. I was reluctant but at the time I thought it was going to be my only choice.
Ordering and installation all went smooth. (Surprisingly). However, I immediately started to realize that the service was mediocre at best. I was promised 18mbps down (There fastest available in my area) and what i received was 12mbps down and a pathetic 1mbps up. The result was that there internet service could not keep up with the demand of their own U– Verse TV and streaming things like Netflix and iTunes was a complete joke. The video or movie I was watching would keep pausing and buffering. Even their own DVR would pause during playback because there was not enough sufficient bandwidth. The Service was useless.
So after about a week and a half of hell I gave up dealing with it and cancelled the service. Which BTW had a no charge guarantee if cancelled within 30 days of install. I was told that my account was cancelled and there would be no charges. Yeah right. This is where things got ugly…
About 3 days before Christmas and almost a month since I had cancelled service, AT&T without my authorization, debited my checking account for over $ 220, effectively ruining my Christmas and taking gift money away from the kids. I was completely shocked!!! They billed me for 2 months of service after cancelling it a month prior.
Right after they illegally took my money, I called them. I was told that they were very sorry for the mistake and that I would receive my money back within 48 hours. She even asked to verify my CC # to issue me the refund.
Well guess what? I didn’t get a dime back.
After the xmas weekend I called back again. Demanding my money be returned to me. They told me again, We’re very sorry but there is no record that this was ever processed. Looks like the last person you spoke too never finished it. LOL, are you kidding me???
After another 30 minutes on the phone, I was told that it was now taken care of but unfortunately it will take 3 to 5 business days for me to get my money back. She even verified my banking information. Guess what? That didn’t happen either.
SO, I called back again!!! Same song and dance, We’re very sorry about the delay, but it looks like it has been processed but I don’t understand why it didn’t go through yet. Hmmm, let me look into this she said, i’ll brb. she came back on the phone apologized and said okay I have this all straightened out, your account has been cancelled but it will take 2 to 3 weeks to receive a refund.
WTF??? I wont repeat my response here but you can imagine i was not happy. Every time I called it was the same BS but every time I was told it would take even longer to get my money back. Not one of the 3 people I spoke to told me the same thing. They all had a different story which tells me they were all lying!!! They had no intention of giving me my money back. They would just lie to me to get me off the phone. Can you believe this? Well, it gets better…
As you might have guessed by now, i have still not received my money but a couple days ago I received a bill in the mail. LOL yes I am still getting billed. The bill had all kinds of charges for service over the last couple months. Billing me for installation and every thing else. Only this time it showed several credits. Final bill due for this month? Its said No payment due with a credit of $ 70. HA HA HA HA HA HA Are they kidding me??? $ 70? Where’s my $ 220?
and that was just paper work. There isnt even a check for $ 70. Seriously?
I was just speechless.
And guess what, as of today, I still have not gotten back one dime!!! I’ll be checking the mail again today and if no money I’ll be calling again, but somehow i don’t think it will do any good.
Anyway, the bottom line is I have become a victim of the corporate giant AT&T.
They illegally took my money, they ruined my holidays, they repeatedly lied to me, and I still don’t have my money back. Where do I go from here? I don’t know. The word lawyer comes to mind. It really frustrates me that they can get away with things like this.
When your bill is due, they want there money NOW and they will start calling you the next day if you don’t pay. But try to get your money back from them. Well, that’s a whole different ball game.
This type of thing needs to stop and I hope that the right person will see this review and allow me to get all my money back.
AT&T has over 130 billion in revenue but they can’t give me a refund for there mistake? My money should have never been taken in the first place.
Another sad example of how big corporations dump on the little guy.
Not too long ago, I left Unilocal because of a negative review against another big corporation that was deleted. See, these big corporations have a lot of power and if they don’t like a review they will simply have it removed.
Lets see how long this one stays up.
Peace.

I have had AT&T Uverse including TV and Internet, as well as ATT Mobile systems for over 6 years.
In those 6 years, ATT Uverse has been out to my home 22 times for repairs or equipment replacement. If your asking why I didn’t drop them and switch to someone else, its because in Dallas your only alternative is Time Warner which I already experienced their horrible services.
August 28h 2014. ATT Uverse and Internet goes out and I place a call for service.
August 30^th Tech arrives and discovers issues and repairs and leaves. Everything works great for 2 days and then Uverse Fails again. (2 Hour wait and 4 Hours making repairs for a total of 6 Hours.
Sept 2^nd I call for service and ATT assigns a tech for to arrive between 4pm and 8pm. ATT fails to show. (4 Hours waiting)
Sept 3^rd I call ATT for service and ATT assigns a tech to arrive Sept 4^th between 8am and Noon. ATT fails to show. (4 Hours waiting)
Sept 5^th ATT sends me a text and says they are assigning a tech at PRIORITY service to Arrive between 8am and 5pm. ATT fails to show up. (9 Hours waiting)
Sept 6^th — ATT sends a text saying that repairs are rescheduled as a PRIORITY for Sept 8^th. (4 hour waiting)
Sept 8^th between 8am and 5pm. ATT fails to show. (9 hours waiting)
Sept 8^th. ATT fails to show and reschedules as a PRIORITY for ⁸⁄₉ between 4pm and 8pm. ATT fails to show. (4 Hours waiting)
Sept 9^th. ATT sets appt as a PRIORITY for repairs between 4pm and 8pm. ATT fails to show. (4 hours waiting)
September 9^th at 11pm. I post a message on ATT’s Facebook Page with all of the issues and their Social Media responds at 3:44am that they want me to email them a phone number, account number and any other info. I do that at 8am. They respond immediately that they will have someone to my house today between 4pm and 8pm. I don’t believe them and think they are all liars but I ask my neighbor to be on alert on the off chance ATT actually shows up and he can let them into my house. As of 1:40pm CST on 9/​10, my service is still out !
And to top it all off, I have the unlimited Data Plan on ATT mobile systems and they are throttling my Phone Data service so its incredibly slow and I can barely answer emails. The Text message warning me about throttling has a reminder to always use WiFi to limit data usage. Really? And how can I do that since I have no WiFi? And when I call ATT Mobile systems to ask them to release the throttle because its their fault, they refuse and say they do not have that capability to turn that off. I even speak to a manager of Customer Service and she refuses. Total time for this one phone call is 44 Minutes of my work day.
Total Time spent waiting for Service People who never showed up ! A whopping 44 HOURS WAITING FOR TECH’s to arrive. That does not include all the time I spent driving to the office to work because I have no internet at my house. (Total commute time is 30 minutes and 20 Miles each direction for a total of 1 hour and 40 miles were day for every day work day internet not working. .
Btw, ATT in case you think I am making this comedy of disastrous service up, please refer to Ticket Number H41740881.

SCAMS — They over-​charged me by $ 210 for my phone —
they are just awful, customer service is not very helpful at all
They charged me for 6 months of usage when the phone was cancelled 6 months ago! BAD customer service! I am taking my services to Sprint — where my family has been for 10 years

My phone’s service literally died today and unfortunately for me, my cell phone is the only phone I own so I had to resort to using my computer to attempt to get in touch with AT&T support via chat.
Because my phone line is a company line, I found very quickly that I had to use the Première chat support as when I attempted to use the regular consumer chat support and entered my phone number I was auto-​redirected to première support’s portal.
After clicking around I stumbled upon a Tech Support 360 chat which is supposedly for SMB. I spoke with Rhonda and explained everything above to her and the first sentence she types is about calling an 888 number and I’m thinking Rhonda must live in a dark world because her head appears to be up her keister. So I explain it AGAIN and she responds that I’ll need to go log into the AT&T Wireless (consumer) support team and I ended the chat.
It would seem if someone is going to work in a support department they should have a better knowledge of how systems and operations work and furthermore the ability to read and execute deductive reasoning would be a plus too.
On AT&T’s end maybe this is something you should investigate because this is a nasty loophole to be in. Not everyone knows how to (or has the patience to find out how) to get in touch with tech support when their phone’s not working and they have no access thru AT&T’s consumer wireless site. It would be as simple as AT&T removing the requirement (on their première site) for you to login to be able to access support.
Thanks,