AT&T

Poor customer service. Ordered a phone for me, and added insurance without asking or telling me! Now tells me to call AT&T to solve the problem they created. This business has silly policies and employees are not authorized, or incented to make the customer happy. Seems like they simply don’t care whether a customer will be back.

Well I’m not sure why this place has bad reviews because when I go here I get great service. Someone’s always there to open the door for me and check me in if necessary.
Today, all I was doing was paying my bills. Ugh Well u know its not anyone’s favorite time but love the kiosks which make it easy. However, not to management. One has been out of order for a month now!!! It be nice if att could fix it and for some reason the other kiosk wanted my password and didn’t recognize my # so I had to go look it up.
I’ve been here many times because it’s my neighborhood and convenient but I would go here again.
I really wonder why all the bad reviews??? Sometimes, I feel like the service is too good cause I’m like «I just need to pay a bill, no need for anything else» but they have to greet you and ask it seems. There’s always someone standing at the door and opening it for the customers.
Only reason I took off a star is because the kiosk that’s out of service and has been for at least one month.

I went in specifically to get a car charger and a extra cable certified for Apple iPhone 6. Door was opened for me 30 ft away by Les. He took my issue/​need, showed me product options, proceeded through some issues with their scanning software, recognized it wasn’t working right and manually entered the product skews. Then Les showed me the product, asked me if I knew how to use it; wanted to know if I needed a bag; assured the customer behind me that he be done in just a moment to help her. Les then handed me the product, smiled, shook my hand and escorted me to the door, opened it for my exit. I very much liked my service and his adaptation to issues along the way. All that happened in less than 15 minutes.

Awful service and quite frankly the female service there seems to be an issue. I know the managers are all female here plus a victimized attitude in general in the service industry makes for a bad combo here… I would hate to use the B word but I maybe would.
Hour and a half wait… then I asked if the main checkin person (she) would call one location nearby and I would call the second closest. She basically said no.
I have to laugh.

This place has terrible service, i mean horrible… Horrible. Did i mention that this place had terrible service? Because it does.

Terrible customer service, incompetent employees. They don’t know anything and have to call AT&T& on the phone to her answers. The employees are rude and one lady was talking bad about a customer to the other employee and the rest of us customers could hear her! Don’t know her name but she’s a fat curly hair female with a tattoo on her right ankle. Since the employees where incompetent I had to wait an hour to ask the manager a question. Will never come back and advice you not to ever come here.

If you need anything besides getting service be prepared for over 30 minutes to get things done. Ugh frustrating

The personal at this AT&T location were nice. I stopped by in the afternoon to setup a new AT&T account and it took a matter of minutes. There was no wait, which is a huge plus, because every other AT&T store I walk into I’m always the third or fourth person in line. The employees were friendly, not over talkative and not overly helpful. I would visit this location again due to not having to wait and the speedy service. It did strike me as odd that the personal wasn’t a tad nicer, usually even under high pressure the AT&T employees are a bit nicer and a bit more helpful. When the employee was done setting up my account he didn’t really say anything to me, just assumed I knew he was done. All in all, it’s a good location to get in and out of quickly.