Applebee’s

Crap hole. Service is so awful. Food is always pretty good for the cheap price but the service is just so bad it’s not worth the time.

Don’t miss out on the Cedar Salmon with steamed veggies & red potatoes on top of steamed spinach leaves. It’s low-​cal, heart friendly, yet tastes like a deluxe meal. Cooked to perfection on this Wednesday afternoon.

This place deserves no stars. Its only getting 1 because the food was okay. The service was terrible. Had to go to the bar to get refills on drinks and all I had was water. Oh and did I say the service was terrible. Maybe you will have some luck at a different location but definitely not this one.

The manager was eating the alcohol condiments on the bar right in front of everyone !!
he didn’t even wash his hands
No refill on drinks the whole two hours I was here
Very slow service. Horrible waiters !!
The waiter even took our debit card and HE HAD OUR CARD IN HIS BACK POCKET!!!
These place needs help because it sucks!

Please do not patronage the Applebee’s on Frankford and Marsh Ln. clearly they support/​hire racist people to manage their lawn care. they also allow the son of the owner to get extremely drunk and spew words of hatred! Calling one of the waiters his favorite black person. he also requested he be referred to as Mr. Caucasian. mind you majority of people eating in the restaurant were people of color. I will never be back to that location. I hope you will not give that company your hard earned dollars. Where employees are forced to put on a smile when being belittled!

Worst experience ever. I got my food after my wife was done with hers. I will never go back there again.

Terrible terrible I will be spewing to corporate and management tomorrow how do you not know how to check an id from another state and then just be rude after about it

We enjoyed great food and great service tonight. Brianna was great! The prices and the food was bomb! Check this place out. They have awesome specials late at night and the sweet potato fries are super crispy!

I don’t know why this only has 2 stars? I had the brunch burger and it was amazing!!! We had Bahamas mama drinks for super cheap. That is cray. I thought it was better than chilis and cheesecake factories burger. See Brianna for bomb customer service. She was the bomb. Amazing customer service. All of these reviews must be BS

The customer service was Awesome!!! Alaina was my server OMG she was so sweet and attentive.
However, I ordered chips and salsa and the salsa was small with a bag of chips!!! Additional salsa was to come with an ADDITIONAL price!!!
I can’t do places or things that’s all about the $$$ dollar.
I need a great customer experience from my server to my pocket book!

This was the first time I went to this Applebee’s location, let me say it will be my last. First my service was terrible and my food was very mediocre. I ordered a burger but I noticed that they had a special that I did not see at first. I tried to change my order which was probably just placed about 5 minutes prior to me asking for the change, I was told no by the waitress. I asked for a medium well burger and I got a rare one. It was bleeding all over the plate. When I told the waitress she cut me off and told me that is how the restaurant makes their medium well burgers. Which I know is a lie because the burger was bleeding and pretty much raw in the middle. I got anther burger which was still not cooked right but I attempted to eat it. NO apologies was given it was almost like I was the one that made a mistake. Nonetheless save your time and money with this place.

Service was fine but the food crap! Had the steak and right as I was walking out started to feel like crap. My boyfriend had wings and felt the same. It was so gross…

Wow!!! I recently had an issue with a visit to this location, so bad in fact had it been my first time, I would not have returned… But I know this location to typically be very good because we visit here often. Anyway, I called and spoke with Carlos to share our experience and he was EXTREMELY kind and accommodating. He spoke to me vey frankly and respectfully, made no excuses, took his time with me, and offered a satisfactory accommodation. I was very impressed with his customer service and way of handling this situation… He truly made me feel that he cared and wanted to make the situation right. This guy is a rockstar.

Stopped in for take out. Thankfully had a manager take my order after watching the curbside associate get an attitude with a customer over an extra dressing (which the customer was willing to pay for). The manager took my order, made suggestions, and got the bartender to pour me a beer right away. Wasn’t too busy at the bar at 650pm but a rowdy bunch were watching tv. Still a good ambience for chilling after work.
My experience turned from average to plain bad about twenty minutes later. My food still hadn’t been brought out (I’d been told by the manager that they would bring me my food in an estimated 13 minutes). I saw the to go cashier walk by and asked her if my food was ready. She didn’t even answer just gestured for me to follow. And there was my food sitting in the curbside to go room waiting for me (and already cold). It had probably been done at least 10 minutes. I was livid. I saw the manager come up and talk to the cashier as I left. I should have asked for a refund. This is absurd.

I’m never going to come to this place again. I’ve been three times, since I live in the area, and each time it has been worse. This last time the waiter didn’t go over any specials pertaining to the drinks or appetizers as it was after 11pm when my fiancé and I went. I filled out the survey on the back of the receipt to receive not a call, text, email – nothing. Obviously they don’t care about their customers so I will spend my money elsewhere.

Having been a server for 10+ years, I’m pretty lenient when it comes to my wait staff. I’ll notice little things most others won’t while dining out, and take that into consideration when it comes to my server.
Having said that, I absolutely hate the service at this location. I wish I would have read the reviews before coming in, because I would have saved myself the trouble.
The food was good! That’s the only saving grace about this establishment.
My family and I came in around 4 and sat in the bar, and things went downhill from there. My parents split 3 different appetizers, while I got one sampler with 3 appetizers. My mother and I both reminded the waitress that my parents wanted the larger size, while I wanted the sampler.
Food took a little while, no biggy, we were having fun! When the food did come out, we noticed my parents got the small sizes indicating a sampler, not what we ordered. We were given no appetizer plates, no extra napkins, and it took a while to flag down our waitress and ask if we were given the wrong sizes. She apologized, in which case my dad informed her since they were so small that he would like to order another appetizer since we were all kind of sharing it. We also asked for napkins and appetizer plates, which we never received.
It was the last time we saw our waitress.
I myself am 8 months pregnant, and had to nurse my water almost the whole meal. My mother eventually went up to the bar and asked for a refill of my drink. We had to sit and wait, again, to get our check to leave.
During this time, I noticed serveral managers talking to each other, in front of customers, but not once did any of them check on the state of their restaurant or see how their customers were doing. The point of a manager being on the floor is to touch tables, engage with customers and make sure people leave happy. We did not!
The 2 waitresses/​bartenders that were taking care of us were doing their cut work so they could leave, almost completely ignoring their guests. They were so busy with trying to get out that their customer service was seriously lacking! A single gentleman in a booth beside us had his food dropped off and by the time we left not a single person had checked on him, though he was donel with his food and his beer and had been for some time.
Not to mention my father was charged for the quesadillas he ordered. Again, being a server when our food came out wrong I would have gone up to a manager, told them the situation and had one of them check on the table. Since it was my fault, I would have seen if there was any that I could take something off the check or offer them a free desert.
I’m amazed that this location has received so many negative reviews and it appears the restaurant and corporate don’t seem to care because nothing has been done to change it! They’d rather have their employees sitting down, managers standing around and everyone generally ignoring their customers than offering a pleasant dining experience. Message received Applebee’s! I won’t be coming back to this establishment.

I am a pretty tolerant person. I understand and forgive a lot of things. Rarely do I ever say anything negative about anyone.
My standard tip for anyone waiting on or serving me is 15% and it only goes up from there because I feel people should be rewarded for hard work. Especially if it is exemplary.
I say those things to let you know just how much I was disappointed in this location. If I could give this location 0 stars, I would. I have ventured in to this black hole two times in the past 6 months.
Both times with one other person. Both times with a ton of empty tables and booths available. Both times intentionally at less busy times of the day. (around 3:00 and then 2:30)
The first time we were starving so after 6 minutes and no greeting, my boyfriend and I decided to give it a try and we sat ourselves at a dirty table. All of the tables and booths in the bar were dirty.
We flagged a hostess down because there were no wait staff to be found. We asked for drinks (A Corona and an iced tea). She rolled her eyes and said she would do it. After waiting for 10 minutes, we got up and left.
No one even noticed.
I took my Mom last week and we stood there waiting and watching some of the staff sit at a booth and watch us for 5 minutes, we left. No one noticed us or said a single word.
I love, love, love Applebee’s. However, I will never set foot in this location ever again. Even though it is 5 minutes from my house.

This place sucks don’t waste ur time R money
Filthy place and the music was blasting is there a manager /​owner of this place needs to take a look around I will say our waitress Lauren was really good and on top of it… props Lauren

Things most definitely could be better. Every time I go in here it leaves me wanting more. It’s okay but I’ve been to many Applebee’s where it’s been awesome. We go usually for the late night specials. The spinach dip is a huge no go! Avoid. Very watery. The staff seems like they don’t want to be there and truly affects the experience.

I love Applebee’s! This was my first time at this location, and the staff seemed so BOTHERED that I was even here.
It was 10pm when we arrived. Applebee’s is known to be late night eats… So why was the host and wait staffed so annoyed that we were here?
Today is Thursday. The menu on the table said Throwback Thursday with drink specials on it. I asked the host what was in them because they sounded fun. He immediately cut me off and said, THATS ONLY THE LAST THURSDAY OF THE MONTH. I asked him what was in them. He said he didn’t know.
No where on the menu does it say Last Thursday. At all. When my server came I asked him what was in them. He said he honestly had no clue.
Applebee’s– do better. Train your staff, and if you are going to market specials, have them be specific, because the way it comes across is that your staff is lying to me.