Allen Limousine & Bus Service

50^th birthday party that went all down hill after we used these dickheads. Driver couldn’t drive, didn’t know anything about the vehicle, and nearly got his ass kicked. I beg you people please don’t use these bastards. Everything we asked for was refused. We could have rented 2 UBER cars for the whole night and had much better service and would have cost less. Allen Limo suck my ass!

Did not show up as scheduled. I was left waiting with 3 children. I asked to be met at baggage claim and no one showed up. I called at baggage claim and dispatch assured me at driver was coming. Never showed up! I lugged all of our baggage and 3 children curbside! Car showed up 15 minutes later stating that it is impossible to meet guests at baggage with stretch limo. This all should have been worked out/​explained at time of booking. Not after credit card has been charged. BAD CAR COMPANY. Don’t bother.

Allen limo huh? Try Royal Lane and I35 limo. And the Hummer limo we got looked like it was from Royal and I35. What a disaster this limo company was. All they had to do was show up on time (didn’t happen), take our party to a restaurant (the driver was clueless), take us back when we wanted (30 minutes to locate the driver) and not overcharge us (they did).
I woulda been better off with a horse and carriage. Stay far away from these yahoo’s.

Very disappointed with this company. You know how it’s cool when a limo driver stands in a nice suit holding a sign that says your name? Yeah, well that was what I planned and had confirmed in an e-​mail from Allen Limo but that’s not what happened.. Instead there was a handwritten sign taped to the window. Driver did not even get out to open the door. He was dressed poorly. First limo driver I have ever seen not wearing a suit. Khakis and a sweater, huh? I called after to express how unhappy I was and the rep sincerely apologized and said someone would get back to me the next day. Now 3 days later and no call. It’s after the fact and not much can be done. A sincere apology from the owner would have been nice. So much for customer service.

It pains me to write this review but Allen Limousine has really gone downhill the last two years. I have been using them for more than 5 years. I think with growth, they are starting to use really old cars which leads to a horrible experience. This year I have had multiple occasion on getting cars with no AC. In addition, there were a few times the driver attire/​body order was just out of line. Don’t expect that from a car service company.
Having said that, I will continue to use their service and look forward to improvements. Their customer service (response from dispatcher /​owner is very good).

Rented 2 limos in Dallas for 8 hours each ($$$$).
One of the limos had no air conditioning and made for a very unpleasant day. We had hoped to use the limos as mobile interviewing locations, but were forced to change our plans and have the limo simply hurry us to the nearest store before we melted inside.
When I called for an adjustment, I was told the limo needed to be moving to circulate AC. This is bullshit because we used the same technique in Chicago where it was even hotter, and we had full and comfortable AC.
I would never use these guys again.

We had a 10-​person limo reserved months in advance and these guys called to cancel on us the day before. All they could offer was a black town car, and there were no other limos available in town. This was for a wedding, which was highly disappointing to the bride and groom. Rafael, the owner, gave priority to a prom group when one of his employees had double-​booked the vehicle. He was unapologetic and became extremely rude when I tried to explain the situation. After calling competing limo services, we were told this company had a reputation for doing exactly this – and not only that, but that their vehicles were terribly maintained. Avoid this company like the plague.

Don’t rent from these people! They are rude and will cancel your reservation at the last minute to make a bigger buck.
For his wedding, my son wanted a white stretch limousine to take him and his new bride to their hotel on their wedding night. So, two-​and-​a-​half weeks in advance, I called and talked with Olga who was very helpful. She informed me that the company’s only white limo is a 10-​passenger super-​stretch. I agreed to pay an up-​charge to reserve that car, and Olga immediately confirmed to me in writing that the car was reserved for the wedding. THE DAY BEFORE THE WEDDING, I received a call from Terry informing me that the white limo would not be available after all because the company had booked it for someone else for prom night. I’m sure that reservation probably meant a few hundred dollars more revenue for the company. The fact that we had been assured of our reservation in writing more than 2 weeks before constituted a binding contract — or so I thought. I demanded to speak with the owner, and owner Rafael Afrid came on line. He very curtly informed me that the car had been rented to another party for prom night and all he could provide was a black town car. I asked him to reconsider his decision in light of the possibility that an entire wedding party might like to leave their opinions of his business on Unilocal.At which time Mr. Afrid unilaterally cancelled the contract, despite my protests. He was rude, uncaring about the fact that this was obviously a very special day for our son and his bride, and that his actions put a real damper on the occasion.
Contractual obligations mean absolutely nothing to Rafael Afrid and his company. Beware of Allen Limousine.

Limo was 30 minutes late, and we missed our dinner reservations. Driver drove rough, stopping short alot. Felt like we were being bounced around in a tin can. Lastly, driver overcharged us a half hour.

I agree with Katie, very poor customer service. Try another.

I had contacted this company to book a limo for my wedding day (9.3.11),
I received an email from the owner tonight saying my reservation was canceled. I responded and said I never canceled and that I still wanted the service. He said they were booked and there was no credit card on file. One would think before booking another reservation they would contact the person to see if they still wanted it, but not this company. I was also told at the time when I called to initially book the limo that I would pay day of.
The guy that is the owner is a JERK. He has ZERO customer service or people skills.
I would think twice before calling them for your wedding or any other special occasion. They’ll just end up canceling your reservation with no heads up.