Alison Fourtner – State Farm Insurance Agent

We have been with Alison for 7 years, if not longer. We started off with a commercial insurance policy and we have added a residential, renters and multiple car policies over the years. When our basement flooded I called them and spoke with Gary. He named 3 companies that would be great for this job and immediately called them and then he came out quickly to access the situation. He worked directly with Serv Pro and between them the flooding was cleaned up with little to no effort on my part. I hope I never ever have another claim but it is nice to know if I do then Alison and her team will react quickly.

Mrs. Fourtner’s whole team is always friendly and helpful. I’ve been with them for 4 years and don’t regret a moment.

When I first called this insurance agency a several months ago they we’re amazing! The lady who helped me was so helpful. I do not believe she is there anymore. I am not sure because whenever I call I never get her. I have been getting some lady who seems as if you are of an inconvenience to her. She says all of the right things but her delivery is way off! She is very abrasive and rude!
The young lady who works at the front desk is very sweet and is helpful in the moment. Unfortunately information gets lost amongst the team. Communication is not there best quality at all!
Basically this insurance agency acts nice in the beginning. Once enrolled with them forget about it! If it doesn’t benefit them or I should say the new lady I forget her exact name it starts with an «M» though… it doesn’t matter. Point blank period! I literally asked the same question about three times.
The second time I asked which was the «M» lady who answered said, «well, if we look it up your rates may only go down a few dollars.» I wanted to tell her um… thats why I am asking, hello! A few dollars adds up and a few dollars of savings is better then nothing.
Isn’t that what they are suppose to do anyway. Help you get the best for your buck. I’m saying with all of the agencies around the Dallas metroplex do not waste your time on some pompous narcissistic person/​company.
For instance I called them back because they left me a message which I too left a message for a call back a few months ago. Well, never got one back. Anyway when I called I was a little frantic which rightfully so I am the customer and just gave out my personal information and yet again having to give it one last time. Which that was mainly my concern she then said in such a rude tone to me, «there is no need to exaggerate!» How unprofessional of her and I said excuse me! She said if you would like to talk to someone else I’ll be glad to transfer you to whomever. I could not believe the lack of professionalism within her.
That lady was just so rude and condescending. Again, the lady who helped me with signing up was so nice and helpful. The young lady upfront is also very nice. This lady which I believe her name is Moriah to be exact is so rude! Customer service is definitely not her first priority.
It took me to getting upset which I hate to go there to finally have her or someone to look into my rates. So again don’t even bother with them. There are so many other insurance agencies out there with actual interest in your questions and concerns.
You’re just another number/​commission to them.

I’m giving Alison 5 stars! After my wife and I moved to Dallas from Wisconsin, she made the insurance transition very easy. She was able to move all of our policies from Wisconsin to Texas without any problems. She and her team at her office are very friendly and easy to work with. I like that she is very much similar to our former agent in Wisconsin who was always looking to find us the most savings while still giving us the insurance coverage we need.
Also, since she is a State Farm agent, she has access to State Farm Bank. My wife and I just refinanced our car through State Farm Bank and Alison was able to get us a 4% interest rate reduction! That is HUGE! Plus, since we have our car insurance through State Farm, they include gap coverage for free! Can’t get better than that! I highly recommend Alison Fourtner as an insurance agent if you are in the market!