Advantage Rent a Car Love Field

Where do I begin? This place is complete bullshit. I wish I would have read all of the scathing (accurate) reviews on here. Dirty car, rude employees, hidden costs. NEVER again, and on here to warn others, and hopefully contribute to this place going out of business as a civic duty. One star is too much. I tried to do no stars but at least one is required :\

Horrible experience. I reserved an advantage car for business travel. When I arrived at the airport and went to the on-​site booth, they had a sign up saying that they were closed. How odd, considering that it was 3pm in the afternoon and every other company (Avis, Budget, Enterprise, etc…) all had representatives present. The sign indicated that I should take the shuttle to the company. Fine. I waited for a half hour. Meanwhile, every 2 minutes shuttles for Avis and other companies showed up. I called 4 times and let the phone ring constantly and no one picked up. I finally had my travel agent cancel my booking and change to Avis.
Beware of this company. They do not know the meaning of customer service. They either need to have more employees, or their employees need to do their jobs.

I reserved a car online and when I arrived, I was told that I would have to pay nearly triple the amount that I had agreed to. The clerks at the desk in the airport were rude and unhelpful. When I returned the car to the address that was given to me, the building and parking lot were both abandoned. Apparently, they had changed locations, which I only found out by looking at a piece of paper we found on the ground outside. When I got to the new location, the office was closed and it took a very long time to find someone to return the car to, making us late getting to the airport. The car itself was very nice. Overall, the experience was unnecessarily stressful and expensive. I wouldn’t recommend this company.

I am an experienced traveler… with this said…
This is the worst service I’ve ever encountered with a rental car company. The agent at the airport desk was very nice. After a very long ride to the poorly lit, make-​shift car lot, in a questionable area of town neighboring a strip club, the nightmare began. The car was filthy and in poor condition. I have never rental a car in this condition… When we questioned the condition, the gentleman told us if we wanted a nice car we should have chosen a different company. Again… never encountered this type of service. This experience was a nightmare.

Horrible, horrible, horrible company. We have NOW LEARNED cheaper prices usually reflect cheap service. This company is so far off Love Field, you almost lose interest before you arrive @ the sketchy lot where the cars are — after driving through rough residential streets!
Why should I register on line to stand in line & do it all over again @ rental counter while wasting 20 minutes.
We waited on the curb @ Love for 30 minutes waiting on the slow bus of NON Advantage EZ Rent A CAR.
Please don’t rent from this company anywhere, especially Love Field

Possibly the worst rental car experience I’ve ever had. To warn you:
1. Advantage rental car advertises as «in terminal» but it’s in fact many miles outside of the DAL airport
2. Counter check in at baggage claim took me 45 min (not exaggerating)
3. Waiting for the shuttle to pick up cat require 20 – 30 min
4. No check in counter when you arrive at the lot– you just wait next to your car space (rain or shine) and this takes anywhere between 5 – 30 minutes
5. They are severely under staffed so expect lots of delays in picking up your car 1+ hours
6. Drop off of rental NOT in airport– it’s wayyyyy out there. Make sure you use the Prudential Drive address not google maps address
In summary– this is a horrible idea to rent a car from Advantage. Pay a few bucks more for peace of mind. It’s not even that much cheaper ($ 32/​day after taxes and toll fees even though advertised as $ 16/​day).

We waited for 45 min just to get a shuttle from the airport to rental car facility which is not right by the airport. In that time we saw the other car rental companies shuttles at least twice. It’s actually farther away from all the other car rental facilities in an industrial area. The facility is a gravel parking lot with a trailer as the office. No covered areas, so we were left out in the pouring rain to get the car. For $ 5 more we could’ve rented with Avis. Would’ve been well worth it!

Car was not very clean and the actual pick-​up drop-​off location near Love Field is very difficult to find. I called 800 and local numbers for assistance and neither was answered. Ended up stopping at Budget car rental and getting directions to the lot. Only plus is that the attendants are nice. Other than that, not worth the savings.

I rented Mini Van at this place and had a good experience.
After visiting advantage front desk, I took the shuttle to the place and took the 2015 Toyota Sienna! Returning was smooth and easy.

Excellent service, nice cars! I was nervous given the terrible reviews, but was pleasantly surprised! I recommend it.

My family and I rented from Advantage October 22 – 25, 2015. It was by far the worst rental car experience I have ever had. Understand, I worked for Enterprise for a number of years (at a high Management level) and fully understand the car rental business. I booked my reservation online (
) months ahead and we flew Virgin America. At the time, I had no idea Virgin flew into Love Field and I was surprised when we landed there (our reservation said SFO to Dallas). So my car reservation was for DFW and we landed at Love Field. At the counter I explained this situation to the associate and he contacted his manager Danielle. Danielle said she could not help us because they were busy and short on cars. After my persistence, he spoke with Danielle again and she offered us a car at $ 85 per day, which was 4X times our reservation rate of $ 22. I refused to pay this amount and asked if we could be taken to DFW or have them bring us a car. We were told no on each of these requests. I then asked to speak to the Area Manager and was told he was gone. They said his name was Bryant and I could call him. They gave me a number for Bryant that was the general number for Advantage DFW. I was then told we had to taxi or Über to DFW for our reservation to be honored. Understand, I was traveling with my wife, 8 year daughter and 3 year old son from San Francisco. We called an Über, hauled our luggage outside, unloaded and set-​up my son’s car seat and paid $ 30 to get to Love Field. Upon arrival, we explained our ordeal to the associate and asked to speak to Bryant. Again we were told he was not available, so I started the rental process again. When the contract was printed it showed a rate of $ 85 per day and not $ 22. I showed the associate my original confirmation at $ 22 and she called over another associate. It appeared my reservation had been changed by the Love Field staff and the rate now reflected $ 85 per day. After a lot of typing and whispering they found my reservation. I asked if we could drop the car at Love Field and was told it would be a $ 15 drop fee and the rate may change. At this point I was livid and asked for Bryant to contact me by Saturday and I gave them my business card. We started this entire process at 12:50 PM and it was now 2:30 PM. We were given our contract and told our car was in stall 117. We walked to the car, loaded the luggage, installed the car seat (again) and checked the car for damage. We drove to the exit, handed our contract to the attendant and was told we were in the wrong car (the number on the contract did not match the car). We explained our entire ordeal to the attendant and asked if they could just switch the numbers on the contract so we could leave. We were told no, that someone else was waiting for the car and I needed to back up and re-​park the car. I was beyond upset as I unloaded the car and the car seat (again) and waited for another car. I asked the attendant to call Bryant or someone in Management immediately. When we were finally directed to the new car we found it absolutely filthy. There was dirt and mud on the seat backs, the arm rests were dirty and scuffed and we refused to accept the vehicle. By this time, a gentleman named Courtney walked over and we tried to explain our ordeal to him, but né cut my wife off and told us «I just got here, I’m not a Manager I’m just trying to do her job» pointing to the attendant at the exit. Again, my wife attempted to explain our situation and he told us «The way you are acting makes me not want to help you». I demanded a new car and asked for a Manager immediately Courtney said he would try to find us a new car. After a few minutes a car drove in and a guy came over and asked if I was Mr. Burns. I said yes and he said he was Bryant. We told our story yet again and Bryant was appalled. He said he would waive the drop fee, additional driver fee and reimburse us the $ 30 for the Über. This was a welcome relief, as he was the first person to listen and actually try and help us. When we complained about the dirty condition of the car they tried to rent us he inspected the car and nearly pulled the front bumper off the car. He then raised the antennas on the car and told us «this car is supposed to be in the shop and should not have been rented»! When we returned the car to Love Field we were still charged the $ 12 per day additional driver fee, but we did not have time to argue the charge. My wife and I have traveled and rented cars all over the US and many foreign countries. This was without a doubt the worst customer service we have ever received. It took from 12:50 PM to 4:00 PM for us to rent a car. We were inconvenienced in every possible way and until we met with Bryant no one apologized, offered a reasonable solution or empathized with our situation! Lastly, there were at least 2 other people that had booked there reservations at DFW instead of Love Field, I am curious to know how they were treated?