A-1 Movers Transfer & Storage

I don’t even know that written words can accurately describe how awful and unprofessional this company is.
Things started off great, with a representative coming to our house to view our belongings to give us a more accurate estimate. Problems started, however, when we repeatedly called to schedule the service but no one returned our calls or confirmed they got our messages. I finally got a confirmation, but the day before our move we never got a call to let us know when the movers would be there. The morning of our move, the movers went to the wrong house (the home we were moving TO, not FROM). It took 4 men, plus my husband, SEVEN HOURS to load a 1600sq ft home into a truck. We watched as two movers stood in the truck and shuffled boxes around, while the other 2 movers carried boxes into the house. No wonder it took so long! The truck? Too small. They had to leave behind multiple large items. You would think that if someone came to my house and looked at our entire home, yard, and garage, that they would be able to estimate the right truck size. The manager had the audacity to demand payment BEFORE they would deliver any of our items to our new home– and wasn’t even offering a discount at this point. The movers looked and smelled like they had just been picked up from a homeless shelter. After they finished unloading out belongings into our new home (12 hours after the move started), the movers were roaming around our bathroom and looking through boxes. My husband actually had to tell them to leave, because the move was finished. I was told for hours that a manager was coming to assess the situation and speed the process up; he did not show up for 2hrs, and then he went to the wrong house. While the movers were unloading, a manager had gone back to our old house to retrieve some items from our backyard. But since he didn’t tell anyone he was going to our home, no one was there, and therefore he could not get any of the items out of the garage or the house. During the move, it rained and they had to take a break for about an hour, but the main guy handling the move was sure to tell my husband it wasn’t a big deal «because I’m hourly.» Gee, thanks. It probably goes without saying that multiple items were broken, none of our boxes ended up in the correct room, and both of my houses are filthy and littered with their water bottles and floor pads. The next morning, we called the company to say we could meet movers at our old house at 10am to retrieve the rest of the belongings. But the manager said he was ready to go at 8:30am, and we needed to be there. Sorry for inconveniencing YOU! This was the worst moving experience I have ever had, if not the worst service I’ve received from any kind of business I have ever dealt with. I have two small children, and I can’t even articulate what it is like to not have beds for them to sleep in at 10pm.
Oh, and I just got a phone call wanting to collect an insurance fee? Yes, after all that, they want more money. Unbelievable.