7900 at Park Central Apartments

I guess there is really nothing I can say that hasn’t already been said. I have had 3 sets of neighbors since I moved here and they all have excessively loud parties Thur-​Sun. I call the front office to file noise complaints but nothing has changed. Tried to use the grill a few months ago and found a HUGE rat inside the grill! Disgusting! Found a dead roach in the kitchen light and the last big rain storm we had caused water to leak through the smoke detector. Called front office to report the leak and 3 weeks later someone came to paint over the water damage! No fix, no repairs, no replacement of smoke detector just cover up the water damage so no one knows that the ceiling is leaking! I cannot wait until my lease is up so I can move out of this over priced nightmare. If you are considering moving here… DON’T!

Beautiful pool and well maintained grounds, no complaints there. However, to echo a lot of the other reviews, the walls were paper thin. I could hear the fighting of my neighbors through my bedroom wall, and when I knocked on the wall to let them know they were being a disturbance at 11:30pm, they started yelling at me. I knew the names of both the tenants, their newborn (which its crying woke me up many times in the middle of the night) and the name of their dog, all because i could hear all of their conversations.
I called the front office multiple times to ask them to deal with the garbage my neighbors left outside their door all weekend because it stank up the hallway with all their dirty diapers. It was never resolved.
When ending our apartment lease, the associate I was dealing with was a complete airhead, and I had to get the manager involved with almost every conversation. I’ve lived in some pretty cheap, nasty places, and thought this would be an upgrade. Unfortunately in most ways, it wasn’t. I was just paying double for the same quality.

We moved in when this was still the Marquis at Park Central. The staff was very nice and was one of the main reasons we leased. We were a little concerned when the management changed, but I honestly think it’s for the better. It was not an easy transition, and there have been several different managers, but when I left, Cheryl (the property manager) had things together.
First thing Riverstone did when they came is was clean up the property– in multiple ways. They got rid of the trash everywhere and addressed the rat problem. When I moved out, the rats were gone.
The construction was a bit inconvenient, but I believe the bulk of it is done. I love that they have the new grills. The gates actually work now– a vast improvement over the Marquis.
I was a bit nervous when it came time for our walk through, because I’d had horrible experiences with other companies, but they were very gracious, and we even got a refund.
I enjoyed living here– the community, the great location that’s convenient to almost everything, and the POOLS will definitely be missed. I have and will continue to recommend this complex to friends.

I’ve been in my new apartment for several weeks now and I absolutely love it. My apartment is gorgeous and has wonderful views. The parking garage is very convenient and safe. Also my car never has to sit in the hot Texas sun. Management was extremely helpful and always called me back. I haven’t seen any bugs or rodents like previous reviews have said. Before leasing my apartment I randomly asked people in the complex what they thought, and all told me they liked living there, felt safe, and had no complaints. Also, my move in was made so easy by being able to park on the same level that I live on, so I never had to carry boxes upstairs.

I created a Unilocal account just to review this complex to hopefully spare someone from the pain I’m going through. I’ve been renting in the Dallas area for around 10 years now across half-​a-​dozen complexes. I’ve never had issues with any of my previous complexes, but the new management has run this place into the ground; this is by far the worst rental experience I’ve ever had. Look somewhere else! We’re moving as soon as we can get out of the lease. If you’re looking in this area, checkout «Churchill on the Park» which is just around the corner, that place was worth every dime.
I moved in under the old management and things were fine — well organized, friendly employees, timely repairs, etc. The new management took over late 2013 (and changed the name) and it has been a disaster ever since.
The construction is the worst part. They eternally say it will be over «soon,» but I believe it’s actually scheduled through September. Don’t even consider this place until that’s done. Every morning between 8:00 and 8:30 we’re greeted by the sound of ladders extending, machines clanking around, workers singing/​whistling right outside our window, and more… on a good day. On a bad day, there may be 6+ hours of constant jack-​hammering or bulldozing, workers hammering on the roof above our apartment and all sorts of other pleasantries. The office is under construction, too, so we can’t get in there to get a break from the noise either.
The new staff is utterly impotent. I average about 4 text messages a week from them telling me I have a package in the office, but there’s nothing there when I go to pick it up and they don’t seem to know how to turn it off. The online payment system is laughable. More than half of the months that I’ve tried to use it to auto-​pay it’s failed and they’ve tried to charge me late fees because their system doesn’t work — once even threatening to evict us! Every time I’ve gone down to show them evidence that everything’s properly setup on my end and that they payment went through. They look confused, shrug, and say they’ll take care of it. Then we repeat the same dance the next month. They’re unapologetic through all of this.
I currently have a maintenance request open with them that I’ve been waiting on for two weeks. I’ve sent them two reminders. Each time they act surprised and say they’ll handle it «right away.» Still waiting…
I also get the impression that they’re actively seeking ways to get their renovation bill up to the claimed «$ 1 million» without offering any substantive improvements on the property. I didn’t need brown doors and a painted patio; I need an air conditioner that can keep up in the summer and windows that don’t leak so badly that my bill for a 1000sq ft apartment is $ 350 a month in the summer…
Also the name is stupid. The address is 7900 Churchill Way… we’re not on Park Central.
Don’t do it! You’ll regret it, just as the unanimously negative reviews all indicate.

This place is run by fools.
Nothing gets fixed except things that don’t need to be. They removed the laundry room for a pet grooming center — I guess they thought you need a clean dog more than clean clothes. They make you buy your own ceiling fan/​light — that one in the model doesn’t come with the apartment. Cockroaches everywhere. God help you trying to sleep if you’re next to a sprinkler control room (seriously, look next to your apt if you decide to sign a lease). The dog park is always flooded. They took the TVs out of the treadmill room and the weight room gets crowded with more than two people. No access to the billiard room, I don’t even know why they have one.
Not worth the headache.

I used to enjoy living here until they switched management. I signed my lease when it was previously Marquis at Park Central. My leasing agent was so nice and helpful, which was important as this was my first apartment. She was very accommodating and the process was so easy.
Then Hell started with the new management. I was optimistic as my first interaction with the new staff was their second day on property. The guy I talked to was very nice and then it all went down hill.
First off, the construction is almost out of hand. I honestly would not have signed a lease if I knew all this construction was going to be happening for this long. I understand that improvements and updates need to be made but it has caused a huge inconvenience. You never know what condition the outside area is going to be in when you arrive home after work. They had the section of the parking garage by my apartment completely blocked off for a few days and made parking a tad difficult. Then I get home last night and the entrance to the hallway to get to my apartment from the parking garage was blocked off. This makes you have to go downstairs and then go upstairs to get to our apartment. Not easy when you have about 3 loads of groceries. The apartment was chosen because of it’s convenience to the parking garage.
Second, they have a sign hanging on the outside reading «Come check out our $ 1 Million renovations.» I moved in because the place was nice. The leasing office was nice and the pool and amenities were nice. Seems to me that $ 1 Million dollars is a bit of waste for some of the things they are doing. Like painting the entire outside. Not necessary in my opinion. To each their own I guess.
Third, we have had numerous problems with the online payment system. Which took them forever to get set-​up. The previous management had a great online system and we had zero issues with it. I have a roommate and it was easy before where we were able to go online and each make a payment. Now it’s like well you have to wait for your utilities to show up on your account and sometimes it will work and sometimes you have to call. Annoying to say the least. My roommate also was charged a late fee because they said it was a late payment. She called way before it was late to see if there was anything weird going on because the payment was not showing up on her account. The lady in the front office made it seem like she was doing my roommate a favor by only charging her the $ 75 processing fee and not the $ 250 late fee, when they originally told her everything looked good and there was no reason to be concerned. (Side note: get that stuff in writing)
Which brings me management. They are plain incompetent. I call with a problem and they NEVER call me back. I have to follow-​up with them any time I have an issue that needs a response. I rarely ever get someone on the first phone call. I have learned to just keep calling over and over again and finally someone will answer. My current record is 11 times and the minimum was 5 times. Way to go on getting back about things! Your residents really appreciate unresponsiveness when that’s what you are paid to do! I have also left a message for maintenance and they never followed up to schedule a time for someone to come out. They just sent someone. That was a miracle in and of itself. No one in the office seems to give 2 shits about your or any of your problems you have with their property.
Needless to say July cannot come fast enough. I clearly did not renew my lease. I love the area and I really like my actual apartment. It’s great to have free garage parking, which has been a huge plus to me. The rent is reasonable. I think I would have probably a 4 star review if the old management was still around. I know there are some apartment horror stories out there and I don’t think they have anywhere destroyed my life but living there has definitely not been the most pleasant of experiences. For goodness sake, sometimes people get off work early and would like to take a nap but can’t because of all the construction. I am glad I don’t have kids like a previous comment said because I’d be pissed if they weren’t able to nap because of all the noise.

This is the worst rental experience I’ve ever had in my life! Of course my first impression of the complex was good — the pool, rental office and unit all looked nice and clean and the rental agent was pleasant. I went ahead and signed a year lease and now am completely regretting it!
Let me outline SOME of the issues (too many to list here):
— Management is rude. Previous management was ineffective, but current management is rude, condescending and ineffective. Their attitude is that you’re stuck here after signing a lease and any issues you have are just something you have to deal with.
— Many, many car break ins have always been a problem here (we had read reviews but decided to take a chance). Three months after moving in our car was broken in to, glass everywhere and whole dash ripped apart. With so many break ins management should install cameras so some type of security, but don’t.
— There is a consistent rodent/​bug problem here. I see roaches in my kitchen and bathrooms. I am OCD about cleanliness in the kitchen especially, and I still see them. Completely freaks me out! See dead mice/​rats on the property frequently, especially near the garbage area even though tons of traps are visible.
— Pool is pretty but can only be used when extremely hot out, otherwise water is freezing!
— Constant construction = constant noise and debris. I am home during the day with my babies and it’s been a nightmare! Kids can’t nap, nails and debris everywhere. Roofers banging so hard on the roof over my son’s bed the lightbulb broke and fell on his bed when he was going down for a nap (this could have seriously hurt/​cut him). I have spoken to the leasing agents, assistant manager and manager numerous times. In the beginning they promised to do something about these issues, then the manager finally told me there was nothing to be done and if they do something for us then they would have to do something for everyone complaining.
Do not move here! There are plenty of other nice complexes in the area. Wish I had chosen one of them instead!

Take my advice. DO NOT rent here! There are a lot of other great places around this area. The new management screwed this place up. Horrible service, maintenance team doesnt come to your repair and rude. Rat problems all over the complex due to garbage everywhere. Cockroach problem (so disgusting). Nails, dust, hazardous waste around my complex as they been doing construction for the last 3 months and was told it was going to be couple more months. Front desk will give you dirty looks or ignore you for a while when they know you have to pick up your package. Remember your stuck in a 1 year contract. When you realize how bad the place you live is every day feels like hell. I feel like Im a prisoner. 3 more months and I’m free. Wouldnt wish this feeling on anyone living here. NOTE the person that gave it 3 stars was from the old management. Im sure he will rate the new management as 1 star. I take that back 1 shining star they have their assistant manager Nicole. I will admit through all this crap, shes the only one doing what she can and going above and beyond try to make us happy. If you do decide to move there, at least deal with her.
Update:
I got a call from
the company now owns this building. They said I owed over $ 500! Yikes. I said ok please send me the details as I didnt get any mail from them about this. There was line items that over charged for things and fake charges like «grease on walls» WTH! I tried to talk to the finance guy reasonable about it he didnt want to hear it so I said ok let me discuss with the manager at the apartment. He said its too late they cant do anything about it. Didnt want my blood to boil as I was at work, paid it and never looking back. This whole company is run by morons. Looked at all the Unilocal reviews and if the Company cant get the message about this place with all its 1 stars goes to show how brainless they are. I wont be surprised if they resell this again very soon. What a difference a management company can do to completely wreck your living experience.

This place dose not deserve a single star.
1. I need a washer and dryer in my unit, called them twice. They told me that the manager gonna call me back. Took down my number. Waited for a week. No news from them.
2. The gate has problems. Couldn’t open, called them again. Said they have fixed it and sending out the gate code to the mail box. I didn’t receive anything.
The new maintenances don’t keep their words.
They were several broke in to the complex. My main door has been broken, I have no idea how but there must be someone trying to get in.

Delete

Formerly known as Marquis at Park Central until October 2013 when a new property management company took over.
Decent place to live with easy access to 635 and 75, which makes downtown and Addison less than 15 minute drive (barring traffic). A little overpriced for all that is included but I got in at a good rate and I’ve been happy with it that I renewed my lease recently. Oh and I must mention, the ladies working the front office are extremely friendly and helpful.
Some cons in bullet points:
* Weight room needs to be larger and have more and better machines. It feels crowded with just 3 people there.
* Another washer/​dryer would be nice, especially since sometimes one of them doesn’t work (the coin slot needs readjusting).
* Crime, specifically car breakins, was a brief issue (for other apt complexes in the area, as well).
* Close location to the hospital means you’ll hear ambulance sirens occasionally.
This review is for the old management. New management has come in and are making some changes. I’ll post a follow up in a few months with anything that has changed.
Edit: June 2014
I’ve moved to a different apartment and man, am I glad to be out of there. It’s not a luxury complex by any means. And yes, there is a bug infestation going on. I didn’t come across it until this year.
Bottom line: you can do much better.