AT&T U-verse

I am disgusted and disappointed with ATT uverse. The customer service reps can never help you. All they do is transfer you, so you’re wasting about an hour on the phone and nothing gets resolved I am sick of it. Please people take your business else where!!! I have been having these same issues since day 1. I hate that I am stuck in a contract.

We had a horrible experience that can only be described as a company culture of ANTI-​CUSTOMER SERVICE. We lost ISP, TV, and phone for 3 days due to a physical change made at the junction box. We saw a technician working at the box and after he left noticed we had no service. Upon calling support (which appears to be based in India) my husband and I explained the situation.
First off, it’s very difficult to communicate over the phone with someone who has a very thick accent. The service reps had trouble understanding us and us understanding them. Secondly, the phone and customer service systems had very long hold times, forced us to enter lots of information that didn’t get automatically passed along to the service rep. and therefore is only a series of hoops the customer has to go through without providing any added value. Thirdly, problem diagnosis was really bad. The service rep and his supervisor insisted the line was good and they could actually see the router/​modem. They had no record of the physical changes made to the junction box and ignored this information completely since AT&T doesn’t empowered them to think for themselves and deviate from the stnd script. They proposed to «resolve» the problem by mailing a new route/​modem to us which would have caused us to be without service for an additional 2 – 4 days. When we requested an AT&T field technician & we were told it was impossible. We escalated to a supervisor. After requalifying us for a 3^rd time, we had to argue with him to get him to agree to send a technician, and he repeatedly threatened us with $ 99-​$ 149 worth of charges. We said «bring it on, just send the field tech out». Field tech came this morning. It was a physical problem with the line. If Time Warner didn’t provide even worse service, we’d switch providers.
I’m repeatedly frustrated with US service companies who exist in a service-​based economy who blatantly don’t care about providing service to their customers. The way we were treated made us feel like they simply wanted us to «go away». I wish I could.

Terrible service! I have had Uverse for 5+ years and the connection issues and the technician service has continually gotten worse. They seem to send out technicians who claim they cannot fix whatever connection issues are occurring and must schedule another person to fix the issue. As a result, I have been without wifi or cable for the past 5 days which has never happened with any other provider before. I am switching to Charter and wish Uverse would go away! Would never recommend.

This is by far the WORST customer service I have ever made contact with. Calling 5 times and being hung up on 3 times from non-​English speaking representatives. My order was changed, services added I did not request and then my installation date moved 4 hours prior to my install date without notification. By far the worst company to deal with

I would rather sign a blood contract with «El Chapo» for internet service. I have no doubt that criminal organizations are more trustworthy and appreciative of their customers.

I had a great experience. The install person showed up early and was very personable. The install went quickly and he left his number in case there were any issues or i had questions.

When the service works it’s great but I work from home and rely on ²⁴⁄₇ Internet, my service goes down about 6 times a week from 15 minutes at a time to 24 hours at a time. This service is less than reliable.

At&t U-​verse has officially pissed me off. My issue is the customer service! If I call and request something and you tell me fine but then the opposite happens and to no fault of my own they’re not willing to rectify the situation. That’s not customer service and I’ve been a LOYAL customer for years, both cell phone and U-​verse. Very disheartening to go through something like this. This is the 3^rd time this has happened, I rather have subpar service we excellent customer service than deal with good service and horrible customer service reps.

I requested that the company stop robodialing on 8÷14÷2015. After receiving another robodial at 2:00 PM PST on 9÷14÷2015, I called at 5:00 PST, and spoke with Mable regarding this egregious behavior. She apologized, and initially said the calls could not be stopped as I was a customer. Once I complained that I requested to be removed from the robodialing list, and that an opt out was required, she worked with her supervisor to suppress the call moving forward. As I am unsure that this will take hold any better than last time I requested this, I want to ensure others are aware of this situation. If you are as upset as I am about these disruptions, tell them to stop, document it, and if they don’t, go to
.
Please note, they did not offer, nor did I receive any discount, nor remuneration for this misconduct.

It’s now 11:01 am Friday, ⁹⁄₁₁. I’ve been without service since 4:30 pm Wednesday, ⁹⁄₀₉. Loyal to AT&T since 2007 and fairly satisfied with my Uverse Tv, Internet & phone service until yesterday. Initially given an 8a to noon window on Wednesday for the technician to visit my home on Thursday to remedy the issue. It’s now 11:04am and just now receiving a call from a technician. Sorry sir, I cancelled first thing morning. In fact I’m so done with AT&T, when my wireless contract expires on 9/22…I’m even finding another provider for that too.
#AT&TISTHEWORST

Very expensive price per mbs. even thier top tier is slow.
Very poor quality
Not worth the contract
This service shouldn’t be a contract.
My plan
Up to18 mbs dl no guarantee
Up to 5 mbs up «i think» no guarantee
Actual speed on
8 am
4 mbs up
0.5 mbs dl
12 pm
1 mbs up
0.2 mb dl
4 pm
2 mbs up
0.2 mb dl
Only 10% — 20% of the 18 mbs
Can’t even handle a regular utube video
=(

This is a service where the product is great — but getting our account and service setup was a total nightmare. We moved recently and were simply trying to stop service at our old house and start service at the new one. We literally spent a total of about 15 hours on the phone with U-​verse over the course of a week trying to get this simple task done. We were transferred to no less than 7 different customer service representatives over 3 departments. It was a total mess. There were so many glitches, it was ridiculous. The amount of time we wasted trying to get this simple task completed blew my mind. I wanted to cancel our service altogether, but setting up with a new company would have taken even longer, so we stuck it out. I would say, if you’re moving somewhere and have a viable alternative, do not use U-​verse.

Not sure whats with all the negative reviews on here. Im guessing mostly that its regional but where I live its been great and extremely reliable. Havent had any outages whatsoever and the installment a while back was great. Yes the prices may be a bit high but for what i’ve experienced here its worth it. Maybe im just lucky but they have seem to been bad to me yet (crossing my fingers).

Out of the 3 weeks we have had U-​Verse, It’s been out most of the time. 20 out of 24 hours, it’s out. This is day 8 of me at home out of the past 11 days waiting on Techs from ATT to fix it again. They all claim the one before them didn’t know what they were doing. Oh and I got a bill for $ 279 only 4 days after they installed it. Time to move back to Time-​Warner.

Internet is severely overpriced and slower than I have seen in a long time. My last provider was cable and I paid a non introductory price of $ 69.99 for 100mbps speed, I can hardly stream Netflix or FaceTime with AT&T «Max turbo» claiming 45mbps which is plenty! But never lives up to the claim and the price on that starts at 65/​month at first then it goes up after a year. Stay away.

Quite simply, it doesn’t work. Been a customer since 2010 and generally satisfied. But since I moved to a new place in December 2014, it’s been a nightmare. Very inconsistent. Sometimes the Internet just doesn’t work. They have been to my house, replaced equipment, but say there’s nothing wrong. Watch this video and tell me if there’s anything wrong.

DO NOT GET THIS SERVICE
the customer service is terrible and the person running things is an idiot. My repair schedule was Monday 4 to 8. No one showed up so they were coming 830 in morning next do so I could get my paper work in for work. NOPE they did not do that either so now I am cancelling o ly thing they can do is say I’m sorry over and over.

Wish i could give zero stars, but i don’t have that option.
AT&T just makes false promises, when i moved from detroit to dallas i have requested to move my services so that i can still continue with them even though it is costing me more. They said every thing is taken care (didn’t mention the transfer fee — $ 50, didn’t mention about 1 year commitment). After set up they charged me $ 100 for installation, biggest joke is they are charging $ 7 for device fee (which i owe by the way, purchased it 2 years back). More over charging me $ 10 in taxes for $ 45 service. Stay away from ATT, I have friend with Time warner who pays $ 36 for everything, i am stuck @ $ 54 for 1 year. Customer support was awful, instead of helping me out they started yelling at me saying i agreed to all terms & conditions which they never told me. On top of it, they disconnected my call with out listening to me.

Had Uverse for 5 years while living in Texas and I can probably count one hand how many times I had to call in for issues. They are PRICEY but I always received really great customer service and RARELY had any outage issues.
The only negative is you have to call in to get promotional deals. I just want a company to care more about the customers they have than they ones they want to acquire and give existing customers a break sometimes w/​o us having to threaten leaving.

I urge you to get a quote in writing before you have AT&T start service. The sales rep lied about free installation… Yes, it’s not free!!! It’s $ 99… No joke… When the sales person says you will also get $ 50 gift card to join your Uverse bill and Wireless together… Not true…
I had AT&T for three weeks and they had a rate increase… Really??? I told them I had a fixed rate for 12 months, they said inside my contract they can increase the rate… Then, that’s not a fixed rate!!! I can’t cxl, because it will cost me $ 200. I think AT&T stands for Always Tell Tales… I recommend that you go somewhere else!!!