Astro Ford

The people at Astro Ford were great with me. I worked with Bud (salesman) who helped me find a vehicle right away. Then during the negotiating I asked to speak with the sales manager to speed things up, after speaking with Jim and Bud, I had a signed agreement (which was extremely reasonable) within 5 minutes.
Now I did have multiple issues with the vehicle (bought it used). I had an issue with a spark plug and with some hidden bumper damage (behind an aftermarket bumper guard). Both were found over the weekend when I was home with the purchased vehicle. I went back to Jim Monday, and long story short it was fixed. Not only did I leave with a good deal, but they also didn’t try to screw me when I had issues after the contract. You don’t get to say this very often about car sales personnel, but the’re a bunch of stand up guys (and gals).

Went there to sell an SUV, the gentlemen who assisted me were polite and quick to help, but there wasn’t a comptroller who could write me a check that day so I agreed that they could mail it. Over a week went by and I called to verify that it had been sent. Another week went by without receiving the check and the comptroller was very defensive and nasty when I questioned the wisdom of her decision to not send the check certified, or get any kind of tracking information. It was the responsibility of the dealership to pay me for my vehicle, and this woman showed absolutely no courtesy but got sarcastic when I asked to speak to someone in management.

Spent almost two hours at Astro Ford and walked out without ever getting a price on two vehicles we were looking to purchase. We should have known the service was going to be bad when we walked around the lot for 15 mins without anyone speaking to us. We walked inside and stood at the front counter for about 5 mins before John spoke with us. We showed him the vehicles we were interested in and he said he needed to talk to «Big Mike» to get the correct prices and rebate information. We went inside have our information and John continued to stall and wait for Big Mike. After about 30 minutes in his cramped office and several interruptions on his cell phone, he said we could wait in the front seating area until we got the prices. We sat around for about another 15 mins when I noticed John leaving in his personal vehicle. We decided to walk around to make sure I wasn’t seeing things and decided to leave. Then I realized that John still had my car keys and my husband went to ask someone sitting in the office about John when he informed us that yes, he did leave. My husband noticed our car key sitting on his desk and asked for them and that’s when that guy said oh, I can get someone to help you. HORRIBLE CUSTOMER SERVICE!!! Not only did the original salesman not tell us he was leaving, he nor anyone else came to follow up with the prices. I can’t express how anger we were… an hour later I’m still annoyed. Never again!

Good job. Fair prices. I have been using ASTRO Ford for 14 years and no one has worked on my trucks but ASTRO. It is because of there service department that my wife & I have purchased 7 cars/​trucks from ASTRO. Fair & honest.

Clay Wooten at Astro Ford is the best! Not the typical pushy used car salesman. We have purchased 3 vehicles from him now over the course of 7 years and have had nothing but the best of service and consideration from him. He will take what your looking for and what you have to work with and figure out a great deal for you. We will be back in the future when we need another vehicle. Thank you!

My 3^rd Ford in a roll from Astro, and have had the best service no hassle ever, my loyal salesman Larry Bivins all 3 times, never forgets a thing. great guy to work with

This review is on the service department at Astro Ford.
I called ahead and had an appointment setup for 9:00 to have the 15k service done. This involved having the coolant additive checked for ph, freeze protection, and corrosive inhibitors. An oil change was performed as well as tire rotation, checked and refilled fluids. I also told them about a «rattle» in the drivers door which they repaired for free and they washed my truck.
As I pulled into the service garage, parked my truck. I was surprised by the warm greeting that I received (I have never seen this culture at other dealer services). They gave me info on where the free coffee and customer waiting room was located.
The entire service took about 1.5 hours with other folks also waiting.
I am very pleased with the customer service here. I highly recommend this dealership to perform the maintenance on your new or used vehicles!!!

Great repair shop. They fixed my SUV. Thanks. I would use them again.

I can’t say much about Astro’s new car sales, but I bought a used Malibu from them a couple of years ago. They were no better or worse than any other dealer.
The Malibu I bought from them turned out to have serious problems stemming from a recent wreck. They, of course, would not work with me even a little bit. I ended up spending another thousand dollars on parts to enable the wheels to be aligned and to repair the gas tank, which had shifted.
Should I have had the car looked at before I bought it… Yes, of course I should have. That was my bad. Should they have shown me a car with serious defects and just smilingly took my money? You be the judge.
Buyer beware they say, and in this case that advice goes double. If you deal with them, expect dishonesty and then be happy if you get something different.
Good luck.